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Amazon claiming they did not receive item ?


craigten
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17 minutes ago, craigten said:

Listen mate, it was you who told me not to go through with Amazon’s own route for data, I simply followed your advice and now face difficulties.

Now you get frustrated because your new proposed route of using Amazon’s own route doesn’t work for me as I log in.

 

I think that this response is really quite unhelpful. People are doing what they can do to help you and to get you out of the mess which I'm sorry to say, is partly your own doing because for whatever reason – family commitments et cetera, you haven't followed up when you started, you have lost or thrown away paperwork and finally for whatever reason, you've been blocked by Amazon – apparently because you use the return system rather more than they like. You may be justified doing this – I'm afraid that clearly you have antagonised them.

You should understand that on this forum we are trying to work in your best interests that it's not always easy and you might have made it easier for yourself and for us.

I really don't think it's going to help turning on the site team. 

 

 

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With the greatest of respect, I think most people would have ‘turned’ at that.

Look at what I wrote - I DID follow the advice and when he gets frustrated he starts on me. I followed his advice and yours and I’m not frustrated at the way things have turned out with Amazon but I am determined.

He offered me the link and I simply explained that it didn’t / won’t work for me. Amazon have shut me out - that’s just how it is. No need to talk about ‘craigten crap’. Who wouldn’t have responded to that??

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which was last june..

we all have personal issues that stop us researching things to an enth degree but we don't use them as an excuse, siteteam not only have your 'which toilet paper do i use please' type questions to deal with but the whole memberships'..we too don't often have time .

 

however having now researched the amazon online sar link above it does indeed appear, going upon my info i've received from it, to give the info you need , so all you need to do now is resolve the issue of being allowed to access it.

 

amazon last comms to you indicates they were only going to prevent buying, but this does not seem to be the case, so deal with getting the A/C working to the extent of accessing the SAR link.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK, thank you. I will say this though - I will try re getting the account working but I have asked many times and they are more adamant than Adam Ant. They hate me ;)
Re 'which toilet paper', I just want to be 100% sure on things as I want to do it right. History has taught me to ask the questions that other people may think are unnecessary  but they sure are necessary to me!! I'm not asking for pity but facts are facts - I make mistakes and can't help it other than checking with people.

P.S. two questions:

1. No harm in me sending the email address they ask for?

2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

Edited by craigten
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Simply reply as i advised earlier to him 

active my account to the extent i can use your online sar link you gave me

or

give me an address to send a written sar to.

 

cant see why you keep getting hooked up on why supplying an email  address could ever be an issue nor internal mails being or not returned in an sar however you send one.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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2 minutes ago, dx100uk said:

 

 

cant see why you keep getting hooked up on why supplying an email  address could ever be an issue nor internal mails being or not returned in an sar however you send one.

Because I want to know whether this is right or wrong from them to aid future issues. It's just a question.

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What is right or wrong?

giving them your email?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Already sent the letter.

The reason I ask is that I find it curious whether an organisation is being deliberately obstructive.

Can you help with question 2 that I asked:

2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

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well done.

 

DSAR/SAR is for all information concerning your personal data

perhaps there was a line in there at one point or someone was recommended, as we do sometimes, to add one to highlight a specific type of data wanted, but generally we say don't ever change it, as wanting all your personal data they hold and what they have done with it is the point of an sar and what data you want is clearly defined in the sar legislation and companies should know what their reply content should contain without being prompted.

 

 

what we have often seen mind is that by asking for one type of data, the 'all the rest' requirement is ignored and simply confuses the matter of an sar in the first place.

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...
Posted (edited)

Received my USB from Amazon today - LOADS of info on there all on spreadsheets. The info that I was after is there but lots and lots of shorthand code. Worth reporting to the ICO as they are supposed to supply explanations of any codes, etc?

 

Also, can I make a donation by bank card or has it got to be Paypal?

Edited by craigten
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you can donate by whatever means you need to from the same link.

 

why not ask amazon for the codes sheet too.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm just having a quick summary here because it's been going on so long and the thread is now in its fourth page.

  • You returned an item to Amazon
  • the return was organised by Amazon and use their preprinted label
  • Amazon don't seem to have any record of the return and they have refunded you nearly £300
  • you've lost all your paperwork so you've got no evidence of anything
  • you have sent an SAR to Amazon in the hope to get the necessary evidence
  • they have now responded with a disclosure that there are codes and they haven't provided any key or legend


As part of the SAR process, they are obliged to supply some interpretive material whenever they use codes.

By not supplying you with these codes, they are in breach of their statutory obligations. I can't remember whether they have complied with in the 30 days or there is still time to go.

Anyway you should write them a letter or email immediately and tell them that the disclosure which have received is full of codes with no key or legend to enable to understand what those codes indicate and therefore they are in breach of their statutory obligations.
Tell them that you want a response within 10 days.

Separately, is it clear that you need those codes in order to identify evidence of the return of your item?

On the point of a donation – we are always very happy to receive a donation – but I would suggest that you hang on until you have actually had a result.
 

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Posted (edited)

Hi.

That summary isn't far off but I haven't forgotten your original request to start a new thread with a bullet point list summary which, now I have my records, I will do today. I apologise for this thread taking a tangent but at least I have the data that I need.

I certainly did email Amazon yesterday to explain about the codes (annoyingly, I have to use a work-around as the email from the data team invites you to reply to their emails but when you do, you get an automated reply saying how it doesn't accept incoming emails).

 

Re the donation, it shouldn't depend on a result, all the help I receive is worthy of a donation anyway. I will make another one when I win.

 

Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively.

Edited by craigten
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Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively.

 

A query - I have been refunded for all the digital purchases that I made but have not been given access to them - I was under the impression that if I 'purchased' them, then they were mine? Worth starting a new thread on this one?

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2 minutes ago, craigten said:

 

A query - I have been refunded for all the digital purchases that I made but have not been given access to them - I was under the impression that if I 'purchased' them, then they were mine? Worth starting a new thread on this one?

 

 

Hang on, you say that you have been refunded for them – but if you have been refunded then surely they are no longer yours?

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Posted (edited)

Exactly right. I didn't ask for refunds, I just told them that I no longer have access to them being as they have cancelled my membership. They did exactly the same with my Audible account and I made LOTS of purchases there. Not sure how I feel about it but there were loads of audiobooks that I wanted to listen to that I had bought.

Edited by craigten
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OK - new thread, I think

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  • 1 month later...

Update:

I sent my Letter of Claim two weeks ago. 

It was as follows:

Letter of Claim

Order number: #xxxxx
 

 

On 27th January 2021 I contacted you to return a faulty Mavic Drone (order number #xxxx). You supplied me with a returns label and offered me the choice to send it back via Hermes, which I chose.

 

On 28th January 2021, Hermes picked the drone up and left a receipt with the barcode of 09675810

 

On 21st February 2021, I contacted your representative at Amazon with the following query:

‘I recently returned a faulty Drone to Amazon, via Hermes and I have the receipt, a few days before they terminated my account. The refund still does not show. Please can you look in to this for me?’

 

On 24th February 2021, I received the following reply:

We have received your return package, however the drone was not included in your return - we have only received the controller and charger.  As such, no refund has been issued. We will be happy to issue a full refund upon receipt of the drone.

 

On 24th February 2021, I replied with:

Once again, I have used Amazon’s preferred choice of return and the item/s are missing. This is not my fault and the error is with you and Hermes.

 

 

On 25th February 2021, I received the following reply:

If you believe there has been an issue within the carrier network then as the sender of the package we would advise you to contact them to raise a claim. If you believe your return package may have been tampered with, you may wish to report this incident to the Police. We will assist with police investigations in any way that we can if requested.

 

 

On 3rd March 2021, I received the following reply:

I wanted to let you know that I have received a response from Hermes regarding the return of your order #xxxxx

Hermes have advised that there is no evidence that the parcel was damaged or repackaged whilst within their network.

As such, we are unable to provide any further insight into this matter. If you believe your return has been tampered with, you may wish to report this matter to the Police. We will assist with Police investigations in any way that we can.

 

I followed your instructions and decided to use your own preferred courier service – Hermes.

Despite following your own instructions for the return of the faulty drone, you have now declined to accept any responsibility and refused to reimburse me.


I'm writing to inform you that if I do not receive full reimbursement of £369 by cheque within 14 days of 9th April 2021, that I will sue you in the County Court and without any further notice

Yours faithfully,

 

xxx

 

Last week I received this email:

 

 

My name is Olivia, and I’m a member of the Amazon Account Services Team.
I understand you're concerned about order #xxxx
 
Your return for xxxxxx contained an incorrect item  instead of the original  DJI Mavic Mini - Ultralight and Portable Drone, Battery Life 30 Minutes, Transmission Distance 2 KM, 3-Axis Gimbal, 12 MP, HD Video 2.7K, Lightweight,.
 
We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.
 
You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
www.amazon.co.uk/help/conditionsofuse
 
We appreciate your understanding.
 
Sincerely,
 
Escalation Specialist
 
I guess it's off to MCOL I go then......any tips would be helpful...it's been a long time since I did this....
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So which thread where you meant to be posting on?

I'm very sorry but I'm starting to become quite disturbed by the amount of things that you seem to be returning and also your attention to detail.

I note that you say that you are very preoccupied with family matters that you aren't helping yourself in relation to anybody – not us, not the companies you are dealing with – no one

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Posts moved to correct topic.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • 1 month later...

Hi all.

 

I have just completed a MCOL claim, printed off and am about to post the additional POC and am about to complete the N215 form. However, it asks for Name of court & Date of service.....do I wait for the MCOL email for details of these as they (obviously) don't appear when I completed the claim?

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your claim number and northants bulk...

which thread is this to do with please?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Amazon claiming they did not receive item ?

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