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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Uber say I owe money, but I don't @UberUKsupport


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In March I ordered a takeaway via UberEats.

I paid by PayPal and the order arrived with an item missing.

 

I forgot to raise the issue straight away with Uber. By the time I remembered to do it the order was too old to raise the issue directly but did suggest that I contact their support team. I tried to do this, but that the link they provided didn't work. I then raised a case with PayPal. Uber didn't respond to the case and I was refunded for the missing item.

 

Uber are now claiming that I owe the full amount of the order even though it has already been paid (less the refund). I've asked Uber to look into it, but they are insistent that I owe the full amount. I've asked PayPal to looking into it but they insist that Uber have been paid.

In brief:
15th March ordered a takeaway through Uber Eats cost £66.13
27th April refunded £4.50 for item that didn't arrive

Uber claim I owe £66.13

 

I have checked my PayPal statement and credit card statements and on both I see the £66.13 go out and £4.50 refunded.

 

I'm not sure what to do now as I have contacted both organisations and they refuse to help.

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let 'em get on with it

theres not alot they can do.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I want Uber to correct their record. I don't owe them any money. In some ways it would be easier if they were taking collection action against me. At least they wouldn't have a leg to stand on if it got to court.

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correct you owe them nowt...ignore.....

 

uber eats don't do court and any DCA that might chase are totally powerless and can never be bailiffs

no DCA has any legal powers on any debt no matter what it's type .

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The only problem is that if they have you down  as owing them money then you won't be able to order from them in the future.

If you would like a bit of fun then we will help you sue them for breach of data protection regulations – by inaccurate processing. It could be worth 50 quid to you I expect and hopefully they will sort things out

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There has been a reply to our tweet

 

Quote
Hi there, happy to help. Please DM us the email address and mobile number linked to your account and some additional details about your issue so that we can assist you better.

 

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This was the exact problem. I only found out last night when I tried to order and the app said I had to pay £66.13 before I could place any more orders. I would definitely be up for suing them. They've made it clear they have no interest in dealing with the problem.

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No problem.

Where are you on this, did you pay them the money?

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I've asked them to correct the record and they have refused. I haven't paid them any further money. I've sent them evidence that I paid the original amount and that £4.50 was refunded.

Edited by verdant
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Okay – I hope you've got all your paperwork together to show that the payment has been made, not refunded – et cetera.

On the basis of what you have said, I suggest that you sue them for breach of the data protection act in that they are inaccurately processing your data. This is causing you distress.

I would suggest that you send them on SAR. Do it straightaway. Make sure that you identify yourself sufficiently. You may want to send them a utility bill or something to save time later if they start dragging their heels and demanding ID.

In terms of the legal actions, send them a letter of claim.

The letter of claim should broadly say that on XXX date you ordered a meal – £XX – and the money was paid to them by means of PayPal payment reference number XXXX.
They have failed to recognise that the payment was made and they have now been demanding the sum of £XXX from you even though it has been paid. Their records are incorrect and they are processing your data inaccurately. The fact that they are holding inaccurate data about you is causing you distress – furthermore the fact that they are now using their inaccurate records as a basis for withholding their service from you is causing you additional distress because you have been ordering food and they are suddenly refusing to deliver it.

This is a breach of statutory duty and you require compensation of £100 for the distress they are causing you – plus they should correct their records.

If they do not compensate you and confirm that they have corrected their records within 14 days then you will sue them for the entire amount plus your court costs and without any further notice.

Keep records of everything.

In the SAR, not only demand disclosure of your personal data but also require that they inform you if they have shared your data with anybody and if so who with.

I suggest that you post up your draft particulars of claim here for us to have a look and then you post it off or email it off on Monday morning.

Be absolutely certain that you are prepared to take this action. Don't bluff.

Read up the steps on this forum involved in taking a small claim in the County Court. Register with the County Court's Moneyclaim service and start preparing your claim. You can save your work as you go. Post your draft particulars up here for us to see and on day 15, click off the claim.






 

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Since my I made my initial post Uber has accepted there might be a problem and has escalated the issue to another team. They say they can't provide a timescale though.

 

I've also followed their SAR process and downloaded what they describe as all the personal data they hold about me. It doesn't contain any financial transaction records, so it's clearly not all the data they hold.

 

Here is what I intend to send about the incorrect data:

 

Quote

 
On 15th March 2021 I ordered a meal costing £66.13 and I paid the money via PayPal (transaction id 4ME83274WW445612R, invoice id 1UEdv70PJHu23Q26vXscO6a0). I didn't receive one of the items: Notorious DFP £4.50. On 31st March after attempting to use the broken contact us functionality on the Uber Eats website I raised a case with PayPal. On 17th April Uber had not responded and the case was raised to a claim. On 27th April Uber had still not responded and the claim was paid: £4.50 was refunded to me by PayPal. I have already provided Uber with excerpts of credit card and PayPal statements that prove my description of events to be correct.
 
Uber fails to recognise that the payment of £66.13 was made or that it had sufficient time to deal with my refund claim and is now incorrectly demanding £66.13 be paid. Uber's records are incorrect and they are processing my data inaccurately. The fact that Uber is holding inaccurate data about me is causing me distress and the fact that Uber is using their inaccurate as a basis for withdrawing service is causing me additional distress because I have been ordering food and suddenly Uber refused to deliver it. Uber's initial reaction to my query has caused me further significant distress: my query was dismissed, out of hand, without any consideration on Uber's part that they may have incorrect data.
 
Uber is in breach of its statutory duty to process my information correctly, and to rectify it where it is incorrect. I require compensation of £100 for the distress Uber is causing me and I require Uber to correct its records.

 

 

Does that seem OK? I will send it electronically, do I also need to send a letter?

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Did you follow the SAR link, because what you are saying doesn't sound right?  You don't "follow their SAR process and download" your data, you send them an SAR request and they provide the data to you - all the data they hold on you.

 

Did you actually send them an SAR letter as BankFodder said in #10, or did you just look on their website and followed what looked like the right thing?

 

 

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Hi

 

I have to agree with the above as what they display on Uber website is NOT a Subject Access Request and only gives you limited data.

 

You need to send then a proper Subject Access Request (SAR), they then have 30 Calender Days to respond only once they have acknowledged your SAR Request and don't mess about asking for Identification to extend the 30 Calender Days Time Limit (which they can legally ask for).

 

Title it 'SUBJECT ACCESS REQUEST' and irrespective what you ask for in it always make sure to put this little phrase 'ALL DATA' as that little phrase cover whichever format they hold that data in whether it be phone calls, email, etc.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 3 weeks later...

Sorry I've not been around to respond to this. There has been a lot of other stuff going on in my life like dealing with my mum's estate and the 6 month anniversary of her death.

 

Where do I send the subject access request? The Uber website has two postal addresses, one in The Netherlands and one in the USA:

 

Uber B.V. (Mr. Treublaan 7, 1097 DP, Amsterdam, the Netherlands)

Uber Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA)

 

https://www.uber.com/legal/en/document/?name=privacy-notice&country=great-britain&lang=en-gb

 

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Use our SAR template. It is extremely widely worded. You can make a few minor modifications to suit your purposes – but keep it as wide as possible.

Send it recorded delivery.

Get ready for them to breach the deadline. I don't think they are set up for this kind of thing and make sure that you understand the steps involved in bringing a small claim in the County Court.

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  • 1 month later...

I've received Uber's response to my SAR. It's exactly the same information that I got at the start of June by following their process to download my information. So that's not massively useful. Is there some specific information I need from Uber before I can commence action? 

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I need to start off by saying that although I do understand that you have had lots of difficulties this year, if you want to deal with this then you are going to start having to be on the ball, responding quickly and putting an end to these delays.

Once again, I do understand from looking at this thread that you have had some difficult personal issues but I'm afraid now is the time to start taking control – and you will feel much better if you do that.

This is gone on quite a long time so let's just confirm:

You have got evidence in terms of a bank statement that you made the payment – correct?
You have sent an SAR and they have simply returned the standard data – correct?

On the basis that the SAR should contain everything about your dealings with Uber and details of your account, please can you give us a list of the things which you think are missing.

If you took them to court for a data protection breach, would you be able to prove that their data disclosure to you is incomplete?

Also, it's been far longer than 30 days since your last visit here. Did they supply the disclosure within the 30 day limit?

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I have a credit card statement and a Paypal statement that show that I have made the payment. I sent a SAR and they responded with their standard data.

 

The data provided contains no payment history, which they must have. If they didn't they couldn't claim I owed them any money.

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Very good point you make about them not disclosing any information relating to money owed.

You haven't told us about the dates and whether they satisfied the 30 day deadline.

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The 30 day deadline depends on when you measure from. I first contacted Uber's support team using the in app function on 15th June and asked for all the data Uber hold. They received my formal request using the CAG template on 5th July. I received their response on 31st July.

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Okay . Let's say it is our template one. Their own online thing is useless.

So they responded well within the 30 day limit. That's good – that's very unusual.

You consider that it is incomplete so I suggest that you now send them an email telling them that it's incomplete and that you want everything. Point out that by providing you with an incomplete disclosure they are already in breach and furthermore they are in breach of the 30 day deadline and they may face a legal action if they don't comply.

Get that after them straightaway. Don't set any deadlines. Let us know what you hear in about 10 days to 15 days and then we'll see about sending them a letter of claim and beginning a legal process.

I can imagine that once they look at it all they will understand the mistakes they've made and they will sort it out. If they don't, then it will go at least to mediation – but at some point they will understand what an error they've made.

I think that you could be thinking of claiming about £100 for distress because of their inaccurate data processing and also £50 for distress caused by their failure to comply with the disclosure rules.

Let's see how it goes.

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