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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      PRA Claimform - Old Barclaycard debt

      By Stripeycat · Posted

      Thanks for the other info will also take a look at that.
    • Stripeycat
      PRA Claimform - Old Barclaycard debt

      By Stripeycat · Posted

      It doesn't use the word reconstructed in the cover letter.  Although, I have just noticed on the cover letter they have asked me to complete a financial statement and offer a repayment within the next 10 days, or they will continue to follow court directions.  They sent a separate letter on the same day advising me they will be continuing with their claim ?  They have done the same for both claims.  Is it worth just doing that - doing the financial breakdown and offering a x amount.    
    • eml1980
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      By eml1980 · Posted

      hahah except I can't locate the courier to frighten them with it hahaha   

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

SCS order Cancellation or Amending ***Resolved***

Brandston

By Brandston
in General Retail

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Brandston

Brandston

Posted
Posted

Hello, hopefully I'm posting in the right place but unfortunately I've bought something from SCS and now I'm home I've measured up and I'm 100 percent sure I won't be able to get the sofa to fit into my doorway.

 

After reading a few things online about SCS I'm am regretting massively ordering from SCS I had absolutely no idea that there reputation was so bad. I'm going back into tomorrow to measure up again and see what they'll do for me whether I can find a sofa that will fit or whether they'll cancel my order. 

 

my question is

what rights will I have if I can't find a sofa that will fit tomorrow? 

 

Hopefully I will not even sure if I want a sofa off them now after reading reviews online and what peoples sofas look like when they receive them. I've been told the sofa wouldn't even be delivered until September!!

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dx100uk

dx100uk

Posted
Posted

under contract law you can cancel within 14 days.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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slick132

slick132

Posted
Posted

Hi Brandston and welcome to CAG

 

Was the item you ordered a standard stock item, or an item they'd make to your exact specification.

 

See their T&C's here, s. 2.4.8 b - https://www.scs.co.uk/help/terms-and-conditions/website-terms-and-conditions.html#:~:text=If you do not wish,do so under section 2.4.&text=After you cancel your Order,cancelled Products and their delivery.

 

In any event, go back to the store tomorrow and tell them you need to cancel the order because of the size. Let us know what they say.

We could do with some help from you

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dx100uk

dx100uk

Posted
Posted

and how did you pay?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Brandston

Brandston

Posted
  • Author
Posted
6 hours ago, slick132 said:

Hi Brandston and welcome to CAG

 

Was the item you ordered a standard stock item, or an item they'd make to your exact specification.

 

See their T&C's here, s. 2.4.8 b - https://www.scs.co.uk/help/terms-and-conditions/website-terms-and-conditions.html#:~:text=If you do not wish,do so under section 2.4.&text=After you cancel your Order,cancelled Products and their delivery.

 

In any event, go back to the store tomorrow and tell them you need to cancel the order because of the size. Let us know what they say.

Unfortunately I have no idea whether it was a standard stock item or an item made to specification with how much I've financed around the 1.8k mark and the fact delivery lead times were around September I would assume it's made to order. I'll have to double check. I'm going in today so I'll let you all know what they say. I'm just worried they'll say I have no terms or grounds to cancel. 

 

Thanks 

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BankFodder

BankFodder

Posted
Posted

If it wasn't a distance sale then you would be bound by the contract unless they breach it in some way.

They might breach it by failing to deliver on the due date, or by being defective when it arrived.

What exactly where your arrangements for delivery – in terms of timescale?

Also, in terms of quality – don't forget that on this forum and also elsewhere on the Internet, you tend only to get the bad news. Presumably there are lots of satisfied customers or else they couldn't possibly stay in business – but it certainly seems that when things go wrong, that they don't handle things very well – and that is the sign of a good or bad company, how they deal with things when they go wrong

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Brandston

Brandston

Posted
  • Author
Posted

So we agreed that delivery lead time would be around September we are ok with this and was expecting it. Unfortunately even reading many 5 star reviews lots still complain of quality issues and it does have me worried.  I just hope I have some wiggle room and in order cancelling 

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BankFodder

BankFodder

Posted
Posted

Well so far as I can see at the moment, you are going to have to rely on their discretion and their goodwill.

From that point of your think you then have to telephone them and have a very nice conversation and explain that you made a mistake and you need to cancel you need to look at it all again.

If they simply turn you down then there's not much that you can do unless they start exceeding the delivery time. You are saying that it is "around September". This is a very unsatisfactory timescale in my view.
What was actually agreed? If it really was "around September" then I have to ask, why on earth did you accept such a vague commitment from them.

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slick132

slick132

Posted
Posted

You must find out if it's a Stock Item - if so, you have the right to cancel as per their own T&C's.

 

Let us know.

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Brandston

Brandston

Posted
  • Author
Posted

Thanks for everyone's help and luckily thanks to SCS and their good will they cancelled the order and we've ordered another sofa from knowing it will fit with guarantee so if they are any damages it will all be covered. 

 

Thanks to everyone for your help. 

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  • AndyOrch changed the title to SCS order Cancellation or Amending ***Resolved***
slick132

slick132

Posted
Posted

Thanks for the update and hope you like the new sofa !

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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