NCP ANPR PCN - Hillingdon LU Station - Wrong Reg entered?

[riskdude]

Hi,

 

I am currently dealing with a PCN issued as a result of parking at Hillingdon Station. London.

 

I parked there in the afternoon of 13th Oct, paid cash into a ticketless machine and headed into London for a night out.

 

I received a PCN a week or so later with an ANPR image showing me leaving the car park a few seconds after midnight.

 

I originally assumed that it was because the ticket ran out at midnight, but when I appealed it seems not.

NCP asked for evidence of payment which can not give due to it being ticketless.

 

A further appeal was delayed to a lost email

when I found this I appealed again confirming that i had paid cash and the reply was that there was no record of my Reg No on their system. I have appealed again, but no reply as yet.

 

I have since received a letter from ZZPS with a request for £160.

I emailed them reporting that my appeal was continuing to which they offered me a 7 day postponement, but I have since received a further letter from ZZPS.

 

Any advice would be gratefully received.

 

------------------------------------------------------------------------------------------------

1 Date of the infringement 14 Oct 17

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 20 Oct 2017

 

3 Date received No record, but definitely within 14 days.

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No

 

5 Is there any photographic evidence of the event? ANPR of car leaving the car park

 

6 Have you appealed? {y/n?] post up your appeal] Yes. Online only so no record.

7. Have you had a response? [Y/N?] post it up Yes. Email below

08 November 2017

 

Dear Mr XXXXXX,

 

Re: xxxxxx issued at Hillingdon LU Stn (ANPR) on 14 October 2017

 

Thank you for your recent correspondence regarding the above notice number.

In order to consider your appeal, we require further evidence.

Please provide us with proof of payment for the date in question so that we can search for the payment on our audit system.

To prevent this case from progressing further please provide the above requested evidence within 14 days from the date of this letter.

Please send the requested evidence to:

National Car Parks Limited,

Notice Processing,

PO Box 839,

Northampton,

NN4 4AL.

If you do not provide the requested evidence, the case will continue to progress.

 

Yours sincerely,

Notice Processing Team

National Car Parks

---------------------------------------------------------------------------

11 January 2018

 

Dear Mr XXXXX,

 

Re: xxxxxxxxx issued at Hillingdon LU Stn (ANPR) on 20 October 2017 to vehicle with registration mark .....

 

Thank you for your recent correspondence regarding the above notice number.

 

Having checked the payment system, there are no payments that match to the above contraventions parking session. Please be aware, parking sessions at this location expire at 04:30, not midnight.

 

Please be advised that your case has now been passed over to our Debt Collection agent, ZZPS. We are unable to assess any appeal at this stage, and we will be unable to enter in to further correspondence with you. For further information and payments please phone ZZPS on the following number, 01932 918 916.

 

Yours sincerely,

 

Notice Processing Team

National Car Parks

 

7 Who is the parking company? NCP

 

8. Where exactly [carpark name and town] Hillingdon Underground Station Car Park, London

 

For either option, does it say which appeals body they operate under. No, just a reference to POPLA.

 

If you have received any other correspondence, please mention it here

 

Received a debt letter from ZZPS 29 Dec 2017.

Emailed them and stated that I was appealing to NCP.

Second ZZPS letter recived 15 JAn 2018.

 

Have further appealded to NCP but no response.

[honeybee13]

Hello and welcome to CAG.

 

Thank you for providing the information, the guys should be along later with advice for you.

 

Best, HB

[DragonFly1967]

Was this one of those machines where you have to type in your registration number? And if so, does your registration number contain a 0 or an O? That's quite a common one that these bandits try (not just NCP).

[dx100uk]

wrong reg input

so not your problem

 

its also LU [TFL] property so their byelaws over ride stupid NCP and their useless ANPR systems

 

plenty of NCP LU threads here already

 

i'd be ignoring them now.

unless you get a letter of claim or a claimform

[ericsbrother]

we have seen NCP lose a court claim at this car park so I doubt they want to try their luck again, hence the threatograms form the powerless dca. Ignore these and in future never appeal a tickt before you take advice on what to say, how you phrase things is critical..

[honeybee13]

Is this the one you meant, EB? Not to do with regist5rations, but the same company.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?479849-Ncp-anpr-PCN-Hillingdon-underground-station-carpark&highlight=hillingdon

 

HB

[ericsbrother]

no, I was thinking of another one about a year further back. Although the circumstances were different NCP still lost and that may be enough to dussuade them from trying aagin.

[riskdude]

Yes, it was but no I don't have a 0/O in the Reg No.

 

Cheers

 

Mike

[riskdude]

It is always possible there was a typo in the number, but I can't prove it either way. Next time I use one of these I will be taking a photo of it !

[riskdude]

we have seen NCP lose a court claim at this car park so I doubt they want to try their luck again, hence the threatograms form the powerless dca. Ignore these and in future never appeal a tickt before you take advice on what to say, how you phrase things is critical..

 

Thanks for the advice. Point noted.

[riskdude]

I have now had a letter from QDR Solicitors.

[DragonFly1967]

I have now had a letter from QDR Solicitors.

 

Is this some kind of letter before action or the usual garbage full of "if", "could", "may" and "might"?

 

Out of interest, who do they claim to be "instructed by"?

[riskdude]

No, it's a request for payment and threats of what they "may" do.

[dx100uk]

scan ignore bin

[ericsbrother]

if they write again it would be wise to respond regardless of the contents of the letter just so you can say that yu have tried to be reasonable. let us know if and when you get anohter letter from anyone

[riskdude]

Hi

 

I received a second letter from QDR Solicitors today. Much the same as the previous one wit lot's of "if's and may's". How should I responds to this ?

 

Cheers

 

Mike

[DragonFly1967]

If it's just another "if, may & might" letter, keep it on file but do not respond. Let them continue to waste their money.

[ericsbrother]

NCP will now have to think about whether they want to chuck a lot more money at this or just slink away. Impossible to say which but if you get another letter it will be worth posting it up here so we can suggest what to say if anything.

[riskdude]

Well 6 months on and they appear to have gone away - thanks for the advice guys !

[dx100uk]

keep everything or scan it