Thank you all JK, I agree; if they were to accept my full claim today, then the interest would be around 8-9 pounds. If I were them, I would have offered to pay the interest and said no to the 12 pounds for the letters. These have not been mentioned, which is my mistake. As you pointed out, if the judge were to award at 4% and I did not get the letters, I would get less. Bank, thank you. I do hear what you are saying. If I am to continue with this, then I will need to pay an additional trial fee of £59. If I win everything, then great, but if I win less the claim and court fee, then I lose out. I am not sure what the judge will think about the interest. I think we have to remember that I won the item and, therefore, did not pay a penny for it. Yes, I have had to purchase an additional one, but maybe the judge will hold this against me. I am content that this is a win. I have not signed any non-disclosure clauses, and they do not ask for this either in their offer.

Evening all, So today, I was sent an updated offer that includes the £12.60 I spent on letters, but they have declined to add the interest at £7.40. They have stating 'We acknowledge your request to claim interest to date, however, this would be at the discretion of a trial judge if the claim did proceed to a trial hearing.' I think I am content with this outcome, and pushing this to a trial for a total interest of £15.30 throughout the claim does not make sense to me. What are people's thoughts? I am sure our courts have better things to concentrate on?

Hi all, Sorry for the delay. I have replied back to their email stating along the lines of: I am extremely grateful for your apology and recognition that the service has not been to the expected standard. I am sure you will also agree that my family should not be out of pocket due to the lapses in your service, and therefore, I would like to offer you the opportunity to accept my counteroffer. I then went on to list the Interest £7.40 and provided evidence of the postage costs of the letters, court bundles etc. The total cost of interest plus letters was £20. I then made a counteroffer to settle at £510.75 I hope that is right. I have not signed a a non disclosure form.

Please see attached defendant witness statement Interest is currently £7.40 owed I do like the fact they are sticking to their defence that my wife is not the customer and then on page 19, name her as the customer Defendant WS - -1-1.pdf

Dear ....... Claim No.: Parties: .... v EVRi Parcelnet Limited (Evri) We write in relation to the above referenced matter. We would like to take this opportunity to apologise for the issues that you have experienced while using our services. In this instance, Evri recognises that the services provided to you have not been in line with the usual high standards that are expected. Notwithstanding the above, we write with a view to settle the matter and as a gesture of goodwill with no admission of liability, on this occasion, Evri are willing to offer you £490.75 (the full amount claimed plus the court fee) in full and final settlement of your claim. If you would like to accept this offer, please provide us with your bank account details, including the name on the account, at your earliest convenience and we will arrange for the payment to be made. Once bank details have been provided, please allow 14 days for payment to be received into your account. We look forward to hearing from you. Evri Legal Department

do I need to redact the witness statement? claim number etc

it is a real shame the law does not protect us from these companies with regards to our time, never mind interest. Being in the military I left the house at 0500 this morning and walked back in just after 1930hrs. I am then having to deal with this, taking me away from my family, during this fight my father in law spent 6 weeks in a coma, my wife beside his bed, over 400 miles from me. This company have dragged their heels, knowing full well they are in the wrong, causing untold amount of stress. That is not to mention the stress at Christmas when we had to purchase an additional PS5. Yet, like you said, they can drag it out and offer a good will gesture. If the law compensated us for our time, then they may think twice about fighting these claims, well, trying to defend these claims. If it was not for you and the other admins, they would 100% get away with a lot more

Thank you. I will post the witness statement. So the settlement does not include interest which currently stands at £7.40 to date

Evening, Update: The deadline for Court bundles was today at 1600hrs. I posted mine on Friday the 5th of April and hand delivered a bundle to the court. Today events: I received An email from Evri legal department this afternoon apologising for the issues I have experience and have offered to settle the claim for £490.75. Covering the claim, court fess and postage but not Interest. Claiming this is a good will gesture and not liability lol. A few hours later with around 15 mins to spare, Evri submitted their defendant witness statement. I am sure if I should post them on here, so I will forward both emails to admin email.

But i do like the £1000 idea lol

Thank you both, I will make those changes. I have also downloaded the compensation list to add to the evidence and complete the protection bit off their website. I am going to court next Thursday to deliver the bundle; I will confirm this on Tuesday. I have been to court a few times to represent the military when a soldier is in court, but I will be going. Thank you for all the additional advice. Once I have the whole bundle, I will email it to the admin email. Ill be honest, this is not about the money for me, I do not mind losing that, so I will not be signing a confidentiality agreement. You guys are amazing

I have a copy of that one thank you. I will take a read of it now

Bank, yes, you have. Thank you I have also sent the email you requested

I have added the correct format for the court. Country Court ..... as it was on the letter today, other letter had the justice.... . That is on the unredacted copy sent to admins email. Which Evri judgement, could you give me a steer? Wadhwa one? It's not in dispute, bar that paragraph you picked up. I was looking at that one, and I do agree it's pointless. Thank you for your help.

J, I just numbered them like that; once the witness statement is made, I'll add it to the pages. The court date has been set as 02 July 2024. Please find attached V6. I will send an unredacted to the email. claim budle_V6.pdf