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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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XS Direct 3k Total Excess - Worried regarding Debt Collectors


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Yes you need to escalate the FOS complaint. I don't think xs direct will wait around 6 months before debt collection activity starts, if you are not continuing with the FOS complaint.

 

At the end of the FOS process, if they don't fully uphold your complaint and you have to pay xs direct, then it is up to you how you deal with it.

 

I would suggest you offer long term repayment over say 3 years or however long you need.

 

If xs direct ever go to court all you would be expected to make are affordable repayments.

 

Any offers you make in advance would see you in a good light.

 

But you are not at this stage yet.

We could do with some help from you.

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Stupid question, but how did Hyperperformance explain the All Sections excess? Did they just tell you it applies to all sections or did they tell you that it is paid if you claim or did they properly explain how it works?

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Yes you need to escalate the FOS complaint. I don't think xs direct will wait around 6 months before debt collection activity starts, if you are not continuing with the FOS complaint.

 

At the end of the FOS process, if they don't fully uphold your complaint and you have to pay xs direct, then it is up to you how you deal with it. I would suggest you offer long term repayment over say 3 years or however long you need. If xs direct ever go to court all you would be expected to make are affordable repayments. Any offers you make in advance would see you in a good light. But you are not at this stage yet.

 

Can I not just keep telling them I am escalating this to my FOS investigator and give them her name and my reference number just to keep prolonging it and buy myself some time?

 

Stupid question, but how did Hyperperformance explain the All Sections excess? Did they just tell you it applies to all sections or did they tell you that it is paid if you claim or did they properly explain how it works?

 

Quite simply put, The sales representative over the phone when I first purchased the policy told me "it is an all sections excess meaning even in the event of a third party claim I could be asked for the full amount from XS Direct".

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That is up to you. But you will have the FOS and xs direct writing to you asking what you are up to.

We could do with some help from you.

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Pass.

 

Suspect FOS might just decide your complaint is closed and then xs direct will employ debt collectors.

 

Within 6 months, if there was no final decision on the complaint you could re-open submitting any further submissions to the FOS and debt collection would then be on hold.

 

Personally,

i think you should respond to what xs direct have said and go for a final decision from the actual ombudsman.

 

If your complaint is not upheld, then negotiate repayment over as long a period as you need.

We could do with some help from you.

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Okay, Well as always I'll keep you updated on my movements and the help is much appreciated.

 

Its a shame it seems like its come to this "repayment" option as I really thought I had a fighting chance. Feels as if XS Direct have ignored my complaint and focused on the part they can easily bat back to me and reject as their final response. I will outline what we discussed above to my FOS Investigator within a week or 2 and make sure she understands where I am coming from.

 

Lesson has definitely been learnt in which I can tell anyone else I meet out there, Friends or family who don't have the guidance and complete inexperience in the car insurance side of the world to not make the same mistake I did just to get themselves on the road.

 

Kind Regards

 

J

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  • 2 months later...

Hi all

 

Just an update to anyone out there. After XS Direct issued their final response I did not forward it to an Ombudsman as of yet and left me alone for a couple months. I am now with different insurers and did not have mine cancelled with them due to disputing my case at the time.

 

They are however chasing me for the sum now and threatening to pass the debt to debt collectors if they do not hear from me by the 26th of this month. I'm worried and unsure as to what to do at this point as I do not have the means to pay that sort of money.

 

Shall I forward my previous dispute from a few months ago to an ombudsman ?

 

Will they actually get debt collectors involved to chase down payment and take legal action?

 

Any advice/ info would be appreciated again

 

Thank you, Hope you are all well.

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Read back through the thread. You knew you would get to this point, where you would have the debt chased and you can just ask the FOS to elevate the complaint to an Ombudsman. From memory they are purely replying on you being informed of the excess when you bought the policy. Read through your complaint to the Ombudsman, as you gave a good explanation of other issues e.g threatened cancellation, no terms stated in policy about repayment of the excess.

 

Once you continue the FOS complaint, they should back off and let the FOS come to a decision. If your complaint is not upheld, then negotiate repayment over a long period.

We could do with some help from you.

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Debt collectors have no powers.

 

XS direct would have to issue a county court claim first and if you ended up with a CCJ, you could be subject to enforcement.

 

But you would not let it get that far and would apply to pay by instalments based on what you could afford.

 

If you lose your FOS complaint, then offer £20 a month to XS direct as an amount you can afford.

 

Then it us up to them.

 

If they reject your offer, it is up to them whether they take you to court and still end up with £20 a month.

 

Seems a bit pointless, apart from getting the debt officially registered.

 

They might not bother.

We could do with some help from you.

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Alright. Once again thank you for clearing things up and clearing my head up at the same time.

 

One question though, When you say "they might not bother" meaning they might just write it off entirely or you mean settle with £20 a month?

 

Kind Regards

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Not every debt is subject to a court claim.

 

Companies will make a decision as to whether it is worth it or not.

 

They will hassle you with debt collection letters and phone calls first.

 

Insurance companies don't generally have staff that deal with long term debt payments of £20 a month.

 

If they accept it, then mostly likely to be farmed out to a debt collection agency ( DCA) to do the admin.

 

You will the get hassled every 6 months to increase the amount.

 

If you can't afford an increase, you just tell them and ignore.

 

A DCA is more likely to go to court than an Insurance company.

We could do with some help from you.

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If it were me, i would not want to play games. You are doing what you did before. Not escalating your complaint to buy yourself a few months of peace and then worrying 2 months later when you are threatened with debt collection. Seems like a head in sand opportunity is taken whenever this is an option.

 

Suggest you escalate your FOS complaint NOW and that should put debt collection on hold for a few months. If your complaint is not upheld, then offer XS direct the £20 a month. If you start paying, it will be end of year or start of next. As i say, it will be difficult for them in regard to £20 a month, but given no repayment terms offered in policy terms, then they don't have much legal argument to require anything more.

We could do with some help from you.

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  • 2 weeks later...

Just had a thought when looking at threads.

 

If the FOS reject your complaint and don't make any mention of how the £3k is to be repaid, just saying that is between parties to negotiate. If XS Direct reject your offer of £20 a month, then why not start a new FOS complaint, on the specifics of the £20 a month offer being rejected. In theory it would be a new complaint issue. The FOS might say it is a continuation of previous complaint, but if they don't deal with repayment terms, then why should they not look at it. The FOS should be looking out for consumer interests.

We could do with some help from you.

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  • 4 weeks later...
  • 4 weeks later...

hello just gone through your post

even i got same problem from xs direct asking me to pay £1485 and insurance was mis sold to me

 

never explained about excess properly and

 

when i ask them can i pay £50 a month they refused and told me you can only pay 10 month £148 a month and they told me if they dont receive first payment by 1 dec 2017 they will send it to debt collection

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Wow really, That's horrible news...

 

From what I've been told above they do not have a choice if you say to them £50 is all you can afford... I'm not sure how they could send it off for debt collection if you're offering some form of payment etc but I'd wait until one of the others reply... That's not encouraging for me at all as I'm still awaiting a reply from my Ombudsman.

 

Regards

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hello just gone through your post even i got same problem from xs direct asking me to pay £1485 and insurance was mis sold to me never explained about excess properly and when i ask them can i pay £50 a month they refused and told me you can only pay 10 month £148 a month and they told me if they dont recieve first payment by 1 dec 2017 they will send it to debt collection

 

Sent to Debt Collection means absolutely nothing.

 

They can move your debt paperwork down to the local fish chip shop to wrap cod and chips in and they would have about the same level of authority.

 

Debt collectors do not have any powers.

 

They simply try to come to payment arrangement with you and if you don't then it is up to xs direct what they want to do.

 

If you are happy you owe a debt for the amount stated, it is your choice whether you want to pay them.

If you do, then there is no requirement to agree with any repayment schedule.

If you can only afford £10 a month, that is all you have to pay, no more.

The xs direct policy had no repayment terms in their policy contract, so the repayment amount is your choice.

 

If you refused to pay a debt at all,

then it would be up to xs direcf to issue a court claim against you and if you got a CCJ,

you just apply to pay affordable regular payments.

We could do with some help from you.

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  • 2 weeks later...

would be nice if the OP updated us as to what transpired...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi all,

 

I would give an update if I had an update myself...

 

I have given my FOS Investigator my complaint towards XS Direct themselves and clarified/ changed some of the initial wording and emphasized certain points even more within the new word document I sent her.

 

She replied asking if I had a final response letter from XS Direct,

Which I did receive but couldn't locate to send her so I told her no.

 

I have not heard back from her in a couple weeks now so I will send her another follow up email.

 

I haven't heard back from XS Direct neither after they told me a month or so ago that my case would be put on hold after I informed them I was pursuing my complaint with my FOS Investigator.

 

If any updates arise I will be posting them here immediately. Hope you are all well anyways.

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