I actually looked them up on TrustPilot, having never heard of them before, & they're a complete car-crash (excuse the pun)

I'm not "hoping" for a CIL settlement, I'm merely open to it as a possibility. The repair price is all broken-down, & everything needed is accounted-for. I'm also sure they would rather use their own repair shop, these insurer-approved repair outfits (clueless muppets, around my way, at least) are absolutely shocking, making an awful job of the repair, & charging a pittance for their own incompetence. I'm certain the insurer would prefer that. That's just not a viable way forward for me. I'm not interested in if the insurer "cares" about me, that's an odd statement? I'm not looking for a relationship, just my car repaired really.

Then why have they not send out their own engineer to assess in person? The repair shop that made the original quote have actually physically inspected the car, broken down what's needed & estimated with a full breakdown of parts / paint / labor. I really don't see why it should be down to me to have to chase around, the other party was at fault & none of this hassle is theirs. I have requested a breakdown of costs from MarkerStudy - ie what they've authorized, and what they haven't - & they refuse to provide this to me.

Yes that's accurate Ethel Street, they've estimated from photo's which don't account for the mechanical aspect of the damage (rear OS parking brake malfunction, Warning light on Dash) which they have been notified of.

thx for the comprehensive reply bankfodder, I'll go this route with it.

I have her verbal acceptance to myself, the fact she did then report it, & from her insurer: Dear Mr *** We are sorry to learn that you have been involved in a road traffic accident with our Policyholder. We would like to help you by making the process of pursuing your claim as easy as possible. To simplify the process, we will provide:  A dedicated file handler who will deal with your case from start to finish.  Repair of your damaged vehicle at no cost to you via one of our approved network garages offering a wide range of repair solutions, focussed on speed & quality of repair.  Alternatively, we can manage the repairs with a repairer of your choice.  If your vehicle is beyond economic repair, we will arrange a cash settlement at the current market value.  A hire vehicle whilst your own vehicle is off the road.  Physiotherapy, rehabilitation, or treatment services if you are injured. With the support of our dedicated team of claims handlers, we are able to offer you the following services. If you have any questions, please do not hesitate to contact our team on 01772 429587 (local rate call or inclusive minutes on most mobile contracts). Surely this is tantamount to their acceptance of her 100% liability for the incident?

my main concern is how long this would take, I currently have a damaged vehicle, where the other party has admitted full liability, & their insurer is both obstructive, as well as "oxygen thief" level useless. I have emailed a complaint to MarkerStudy Yesterday & (as yet) had no reply, surely this can be escalated either within their muppet outfit, or to the ombudsman?

Cash In Lieu is where the insurer of the at-fault party pays you the cost of repair less 20% (for VAT, I think). They have fulfilled their part of the contract, & you're free to get the vehicle repaired.

I do, & I have reported it to them, they have said if I get any hassle with the other parties' insurer then to go back to them & they'll get an accident management company to put me in hire, & let the costs go upwards which might wake-up the idiots at MarkerStudy to sort it. The reason I haven't done this is, I would be removing the possibility of a Cash-In-Lieu settlement if I go this route.

1st off, Hi all! My car was hit by a neighbor in August, in a residential car park outside my house. I witnessed the crash, but they drove away. I spoke to them the next day, & they accepted full liability. They reported it, as did I. I approached my Manufacturer-approved repairer, who estimated the damage at around £3,700. After chasing the other parties' insurer, they have approved repairs at the amount of around £1,500. My repairer has said this would not fully fix the car, which has mechanical & cosmetic damage. The insurer managed to get my Vehicle Reg. wrong, the day & time of the incident wrong, & doesn't seem to grasp the extent of the damage. They haven't sent out an engineer to assess, & are going off of photos I supplied. I'm concerned that the insurer is being difficult, & will not disclose to me what elements of the repair have been authorized. They claim they can only disclose this with my repairer, who frankly doesn't want to deal with them any further. My repairer has had enough of dealing with this insurer, & has suggested I approach an independant assessor, at a cost of around £150.00, but said I can claim this back. I'm hesitant to start spending money, when they're being difficult. Any advice greatly appreciated, I phoned the insurer earlier to try & lodge a complaint, but their customer service is just dismal. The insurer is Marker Study.