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    • its not a good thing or a bad thing its ongoing. mines gone the same route. these new notifications are equally meaningless.
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    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
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Welsh Water Default on account lowered my credit score from high to low


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Hi, I've been trying to despute my water bill with Welsh Water as I feel I'm being over charged. In a recent conversation with a representative I was told that my property was on the lowest tariff I am still paying more than my neighbors & friends in much bigger properties. I pay £32.00 per month but my neighbors are paying between £18.00 & £22.00 per month.

 

Is there a higher complaints procedure I can go through to get myself heard as so far I've been met by unsatisfactory excuses as to why I pay more.

 

Thank you for your time.

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How are you complaining to them?

 

If it's over the phone then no wonder you're going round in circles.

 

If it's in writing/email then each response you get should tell you what you can do in order to escalate the matter if you're not happy, is this the case?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi, I'm not on a water meter & some of my neighbours are and some are not. My research goes beyond this area to other areas as well (who are not on a water meter). I am told this area is on the lowest tariff possible for water so I'm perplexed how their paying less than me for a 3/4 bed house.

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  • 8 months later...

Hi hope you can help!

 

Sometime ago I contacted Welsh Water as I discovered that my neighbor who has the same type of house (in reverse) as I was paying less water rates than myself, as well as my other neighbor & a house up the road that had two bathrooms & a utility.

 

They told me that all my neighbors were on a water meter which isn't true because I asked them.

 

Welsh Water refused to acknowledge this and later as I had decided to move I paid my bill up until my leaving date & put the matter behind me.

 

The house I was moving to fell through so I ended up staying.

 

I forgot to inform Welsh Water and recently they sent a letter to this address 'to the occupier' requesting that the present tenant register with them. The present tenant is still me

 

Any advice on what I need to do please?

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Phone them to re-register and enter into a payment arrangement.

 

They will come across situations where house sales fall through.

 

If it is cheaper for your house to be on a meter and you will be there for awhile, then ask them how quickly you can get a meter installed and the process.

We could do with some help from you.

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If you want advice on your thread please PM me a link to your thread

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  • 3 weeks later...

Hi I hope someone can help me? :|

 

Sometime ago I got into despite with Welsh Water as I was paying more for my water rates then my neighbors I didn't pay my bill for some months while this was being discussed. They have now put a default on my account which has taken my credit score from being at the top to 11 points away from being a poor score :help:

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when was the dispute and when did they default you?

and were you correct?

 

they can default you yes

but it must be timely

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello Arty dinmore,

 

Is this related to your previous thread please?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?470846-Welsh-Water

 

In that one, you suggest things were sorted. Has the situation now changed?

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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  • 4 months later...

Hello Good sister,

 

Yes it is related, I paid the bill but they have defaulted my account and effected my credit score.

 

They are now refusing to take it off my credit score.

 

I did explain that I wouldn't pay my bill until the dispute over my bill got sorted out.

 

Do you know who I can contact to seek advise about this please.

 

Thank you.

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threads merged.

 

 

complaint to the CEO and if that doesn't work, ofwat

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Mrs Hobbit

Arty dinmore, Have you referred this to OFWAT? =You could also get a note put on your credit files that this account is currently in dispute and has been referred to the regulator.

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