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    • Yeeeeees! Well done on your victory!  👏
    • Hearing held today in court. I attended in person and Evri had an advocate attend on their behalf to defend their position that my contract is with Packlink and not with them. I also provided a copy of Evri's terms and conditions which explains that a contract is entered into when a parcel is sent with Evri. The judge pointed this out to the Advocate and agreed there is a contract between me and Evri under the Ts and Cs. The judge explained that while Packlink are responsible for organising the delivery of the item, it is Evri who are responsible for handling the goods and delivering them, and therefor Evri has a responsibility to handle the goods with reasonable care and skill. So am pleased to say the judge found in my favour. Hearing lasted about 75mins. Evri has been ordered to make payment within 21 days. Also nice to meet @jk2054 in person.
    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
    • It seems the solicitor has got your case listed for this “appeal” but not for the Stat Dec(SD). You need to ensure you can perform your SD on the day. If you are able to make your SD in court, the situation you are in now is more straightforward than if you made your SD via a solicitor. You have been convicted of two offences (and two were dropped) via proceedings of which you were not aware. The way to remedy that is to perform an SD. No appeal is necessary (nor is it available via the magistrates’ court). If you are able to make your SD this is how I see it panning out: You will make your SD to the court. The court must allow you to make it as it will have been made within 21 days of you discovering your convictions. You will then be asked to enter pleas to the four charges again. At this point you should plead not guilty to all four but make the court aware that you will plead guilty to the speeding charges on the condition that the FtP charges are dropped. The prosecutor will be asked whether or not this is agreed. In my opinion the overwhelming likelihood is that it will be. If it is you will be sentenced for the two speeding offences under the normal guidelines. In the unlikely event it is not accepted,  the speeding charges will be withdrawn (they have no evidence you were driving). You have no viable defence to the FtP charges and so should plead guilty. This will mean 12 points and a “totting up” ban (as you have already suffered). You can present an “Exceptional Hardship” argument to try to avoid this (explained below).   Because of this, I don’t see any need to make an argument to ask to have any ban suspended (pending an appeal to the Crown Court) unless and until you are banned again. The only reason I can think the solicitor suggested this is to secure a (Magistrates')  court date. I was surprised when you said you had an appointment so quickly; a date for an SD usually takes longer than that. However, if you can use it to your advantage, all well and good. I can’t comment on the argument that the two speeding offences were committed “on the same occasion” as I don’t have the details. That phrase is not defined anywhere and is a matter for the court to decide. It’s an interesting thought (and only that) that such an argument could equally be made for the two FtP offences. If the requests for driver’s details arrived at your old address at the same time, with the same deadline for reply, it could be argued that you failed to respond to hem both “on the same occasion” (i.e when the 28 days to respond expired) and so should only receive penalty points for one. Hopefully you won’t need to go there. I think you have information about avoiding a “totting up” ban. But here’s the magistrates’ latest guidance on "Exceptional Hardship" (EH) which they refer to: When considering whether there are grounds to reduce or avoid a totting up disqualification the court should have regard to the following: It is for the offender to prove to the civil standard of proof that such grounds exist. Other than very exceptionally, this will require evidence from the offender, and where such evidence is given, it must be sworn. Where it is asserted that hardship would be caused, the court must be satisfied that it is not merely inconvenience, or hardship, but exceptional hardship for which the court must have evidence; Almost every disqualification entails hardship for the person disqualified and their immediate family. This is part of the deterrent objective of the provisions combined with the preventative effect of the order not to drive. If a motorist continues to offend after becoming aware of the risk to their licence of further penalty points, the court can take this circumstance into account. Courts should be cautious before accepting assertions of exceptional hardship without evidence that alternatives (including alternative means of transport) for avoiding exceptional hardship are not viable; Loss of employment will be an inevitable consequence of a driving ban for many people. Evidence that loss of employment would follow from disqualification is not in itself sufficient to demonstrate exceptional hardship; whether or not it does will depend on the circumstances of the offender and the consequences of that loss of employment on the offender and/or others. I must say, I still do not understand what the solicitor means by “As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge.” When they speak of “leave of the judge” I assume they mean they have lodged an appeal with the Crown Court. I don’t know what for or why they would do this. It seems to follow on from their explanation of the “totting up” ban. If so, I’m surprised that the Crown Court has accepted an appeal against something that has not yet happened. But as I said, i is no clear to me. Only you can decide whether to employ your solicitor to represent you in court. If it was me I would not because there is nothing he can say that you cannot say yourself. However, I am fairly knowledgeable of the process and confident I can deal with it. That said, I do have a feeling that the solicitor is somewhat “over egging the pudding” by introducing such things as appeals to the Crown Court which, in all honesty, you can deal with if they are required. I can only say that the process you will attempt to employ is by no means unusual and all court users will be familiar with it. I can also say that I have only ever heard of one instance where it was refused. In summary, it is my view that it is very unlikely that your offer to do the deal will be refused. If it is accepted, you may be able to persuade he court that the two speeding offences occurred "on the same occasion" and so should only receive one lot of points. Let me know the details (timings, places, etc) and I'll give you my opinion. Just in case your offer is refused, you should have your EH argument ready. Whether it's worth paying what will amount to many hundreds of pounds to pay someone to see this through is your call.  Let me know if I can help further.    
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Payment of fees to close down a dispute re. my son's membership of Xercise4less?


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I would value your advice on how to respond to an offer from Xercise4less that hopefully would result in the closure of a dispute over my son's alleged membership arrears.

 

In brief,

my son and his friend joined Xercise4less last May on a monthly rate of £9.99

four months later when they went away to university they both cancelled.

 

 

A month or so later my son noticed the monthly fee was still being deducted

he cancelled the direct debit.

 

 

Shortly after that he received a letter from Harlands claiming he was in arrears and that he owed monthly fees plus administration charges of £25.

Others followed

 

 

a month ago CRS sent him a letter (followed by a text) asking for fees of £66.50 as part of alleged arrears now totalling £166.45.

 

He tried to contact Xercise4less by phone (no one ever answered)

and by email (the company replied by referring him back to his local gym as central office hadn't received any evidence of the cancellation of his membership).

 

 

More emails to the gym manager followed until he was told that in fact he was not a member of that particular gym

- but of another one 6-8 miles away!!

 

 

He had used the local gym for 4 months but no one had ever challenged him on the fact that apparently he wasn't even a member there...

 

By this time the whole situation was annoying me as much as my son.

I am regularly in pain and sleep is often difficult

 

 

I vowed to resolve this matter once and for all.

I emailed Xercise4less two days ago and this afternoon they replied.

They asked for evidence of his cancellation from the gym

(it was a verbal cancellation with nothing in writing).

 

 

They asked for proof that he had moved to university

(I have an email from his university with an accommodation tenancy agreement).

 

 

Then came the money part of the offer, the bit I need your advice on...

 

They said if evidence of relocation is provided a request would be submitted for his membership to be recalled from CRS.

However this would need “a final £9.99 payment and a £20.00 administration fee” for the account to be fully closed down.

 

My question is: should I pay any or all of those fees?

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Are they willing to put that offer in writing?

 

Im not saying its right to pay to end the dispute if you wish to fight, but if you dont and you just want it all to go away, is £29.99 a price your prepared to pay?

Only you can answer that question?

 

There are many threads here for harlands/exercise4less, have you had a read of them and the outcomes?

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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he cancelled correctly - giving 1 mts notice even be it verbally.

cant see why you need to pay a thing.

infact i'd go so far as to say that the DD'd taken after he cancelled

should be reclaimed under the DD guarantee.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dwelly and welcome to CAG

 

1. What date was the DD normally paid each month.

 

2. On what date did YS cancel verbally at the gym.

 

3. What date was the last DD paid.

 

I suggest you make no further contact with X4Less and/or Harlands until we sort out the facts of the case.

 

The gym has a bad reputation for failing to action cancellations so they're in no position to call the shots like this. Also, I'm particularly interested in how they're entitled to demand a £20 admin fee to close the a/c. I'm not aware of this being included in the T&C's that members usually get from Harlands.

 

:-)

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Hi Slick132. Thanks for your reply.

 

Each of the DDs of £9.99 came off his account either on 30th, 31st or 1st of the month. The first payment came off on May 5th so I would have thought every monthly payment should have been made on the 5th and don't know exactly why the monthly payment date was brought forward. DD payments were made in May, June, July, August, September and October, the last one being an extra, extra month as he had cancelled early in the preceding month.

 

The date of cancellation would have been midweek around the 2nd or 3rd of September. Unfortunately he is not 100% sure of the exact date but my wife and I took him to his Uni halls on Sunday 6th September, the day before he started Uni, and he had already cancelled his membership by the time he left for Uni.

 

The last payment taken by Harlands was on 30th October. He noticed that an extra month's payment had been taken and cancelled the DD. This triggered the Harlands letters etc.

 

The other question I have (apart from the validity of these fees) is about the cancellation. I believe a verbal cancellation is enough in law but would like to be assured of that.

 

Thanks again for your help.

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Hi martin2006 and dx100uk. Thanks for your replies.

 

I've read a lot of the threads about Harlands and understand totally how people can get caught out by them. They don't seem like an organisation I would like to work for.

 

To be honest I don't know enough about the law to be sure of my rights regards verbal notice or the DD guarantee. However I'm hoping to be a lot clearer by the end of this conversation on CAG. Thanks again for your help.

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answer the questions in post 4 please

slick132 is the master on these

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dwelly,

 

If YS cancelled 2nd or 3rd September at the gym, he should have paid the DD at the end of Sept or early October. Accordingly, YS should now contact his bank and ask that they refund the DD taken by Harlands at the end of October. He should say he requires the refund under the DD Guarantee Scheme because the payee took the payment after the membership was ended.

 

Let us know when the bank has refunded and then we'll tackle X4Less.

 

Ignore the gym and Harlands/CRS for now.

 

:-)

We could do with some help from you

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Hi Slick.

 

My son spoke with the bank this afternoon and they said they will refund him by tomorrow morning which is very good news. Thank you for your advice on the DD Guarantee. They will contact him within five days if there are any problems.

 

Now, what about Xercise4less/Harlands? They will still be looking for evidence from my son and also for their £9.99 and £20 fee. They will not be pleased to hear they have actually lost £9.99 (assuming the bank will ask them for the extra month's money).

 

What is the next step?

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Sorry I didn't reply to you before, dx100uk . I don't wish to offend but you will see I answered all of the questions from slick132 about 20 minutes before you posted your message. Slick132 has been very helpful and I'm grateful for all information and advice posted on this site by all contributors :-)

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Hi Dwelly,

 

You've answered all I need for now.

 

You need do nothing until YS gets the DD refunded, but let us know when this happens.

 

Then we'll deal with the reply needed for Harlands/CRS.

 

:-)

We could do with some help from you

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Actually, lets keep life simple ........

 

Wait for Harlands to hear that the bank has repaid the wrongly-taken DD. As soon as they hear, they'll write you a Snot-o-Gram.

 

Let us know what they say and we'll suggest how best to reply.

 

:-)

We could do with some help from you

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Looks like they have moved to the next stage of the process...

 

Another letter has arrived, this one giving notice that "failure to reply within the next 10 days will result in your account balance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions".

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next bloke

next desk

in a diff coloured skirt.

 

nothing to worry about

 

a DCA is NOT A BAILIFF

and has

NO SUCH LEGAL POWERS.

 

go read other like threads,

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Zinc are an external DCA that Harlands use before passing the matter on to Spratt Endicott, their pet solicitor.

 

Both of these bodies tend to threaten plenty, but do nothing.

 

Do nothing until Harlands find the DD has been refunded under the DDGS.

 

:-)

We could do with some help from you

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  • 4 weeks later...

slick132

 

It's been a few weeks since my last message

 

 

as expected my son has received another letter from CRS.

 

 

It says they have been notified by Harlands that he had put in an indemnity claim for £9.99

that they had collected with his agreement by DD.

 

 

As this had to be paid back to the bank, he has "incurred a £25 administration charge".

 

He has been asked to call them to discuss payment of the account balance (which has now risen to £201.44)

and if he doesn't contact them within 10 days they will have

"no alternative but to take further action to recover the balance".

 

It's frustrating that these letters keep on coming with no end in sight

so from your experience of these companies at what point does this process start to change in my son's favour?

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there is nothing not in your sons favour...

 

he got his moneyback by the DD guarantee claim?

 

if he poss owes £9.99 for the one months notice

is another matter

but most certainly does not owe any penalty nor admin 'fees'

 

don't forget

none of these people writing to him have ANY

legal powers

they are NOT bailiffs

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dwelly,

 

As expected my son has received another letter from CRS.

 

It says they have been notified by Harlands that he had put in an indemnity claim

 

This makes me laugh - when will Harlands/CRS tell each other they are really just one single entity !! :lol::lol:

 

YS should now write to Harlands :-

 

Dear Harlands,

 

I refer to your letter of xxdate using your CRS letterhead.

 

I cancelled verbally on 3rd September 2015 at the gym due to relocation to university. The gym staff said this was fine but they've failed to process the cancellation.

 

DD's were paid to you at the end of September and October and I reclaimed the October DD via my bank as this should not have been taken.

 

I owe you nothing and any further demands will be ignored but reported to Trading Standards and The CMA.

 

Yours faithfully,

 

The

 

Send to Harlands and get a free Certificate of posting from the PO counter.

 

When Harlands/CRS come back with further demands, you can go public on Twitter and Facebook about X4Less allowing Harlands to harass their members.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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