Jump to content


  • Tweets

  • Posts

    • is the home in joint names but this is solely your debt? need far more history to be able to comment if it's paid off and was not just written of by one partly on their books and sold to anther, thus the cra file says £0. dx
    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have the poops actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Gross Misconduct hearing - ** REINSTATED AFTER APPEAL WON **


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2988 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Guest topcat14

Vis from ACAS ....

 

Rules and policies

 

Employers should be clear about what their rules on the use of E-cigarettes at work are. If they already have a policy on smoking or one on drugs and alcohol then they could include a paragraph about E-cigarettes in there.

 

When introducing new rules, employers should first consult with any recognised union or elected representatives, and they should speak with all employees to make sure they understand what the new rules mean and that they apply to them.

 

Employers may want to put up signs or notices in the workplace which make it clear where smoking is allowed (if this is the case) and where it is banned. These should include rules for cigarette smokers and rules for E-cigarette smokers.

Link to post
Share on other sites

  • Replies 50
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

there is no published policy re e-cigs in the handbook and X and her manager say they received no communication or guidelines to the contrary. The original hearing resulted in a final warning for gross misconduct due to smoking on work premises (was treated the same as actual smoking)

 

I have most of the paperwork now including letters, outcomes (still waiting for yesterday's), notes from meetings etc. Will take a look later

 

thanks again for all have looked in so far

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Ok i have looked at all docs now.

 

Initial written warning was for smoking on site. Gross misconduct

 

Second hearing resulted in a finding of misconduct and dismissal triggered by initial final warning and this.

 

I have found some procedural errors on their part and collated the main grounds for appeal:

 

Appeal the outcome and sanction of initial hearing:

 

1. Procedure: same person that investigated acted as note taker and company witness in hearing. This is against their own procedure as laid out in handbook. This policy prevents the hearing being prejudiced by the person that decided to take the matter to a hearing

 

2. Procedure: refused to take into account a letter from line manager saying that ecig policy was not known by him or x

 

3. Procedure: despite providing new home address, the company sent outcome letter to old address so no appeal possible. Letter fonally handed to x at second hearing. Therefore not out of time for appeal

 

4. No ecig policy in handbook or communicated. Acas guidelines say ecig cannot be treated under normal 'smoking' policy. There must be at least a para coveting ecigs. Therefore, decision incorrect. (Note: this is the only reason given for finding)

 

5. Sanction out of proportion

 

Second hearing appeal:

 

1. Do not appeal the finding of misconduct

2. Appeal the samction

3. Appeal the use of initial warning to trigger dismissal

 

Discrimination:

 

Quote the comment about 'if it's too good english, we will know you dod not write it'

 

Does this prejudice appeal procedure?

 

 

 

 

That's my skeleton for now. Thoughts?

 

Sorry for any typos. On my smartphone

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Guest topcat14

Discrimination:

 

Quote the comment about 'if it's too good english, we will know you dod not write it'

 

Does this prejudice appeal procedure?

..............................................................................................................................

 

This should have no bearing on the appeal whatsoever. An appeal is just that, however it is communicated. Your grounds are sound based on the original sanction being too harsh in the absence of a written policy on ecig mis-conduct.

 

If the first sanction is found to be too harsh the second sanction of dismissal would fall away.....but.... the employer has a right to dismiss x just because x has less than 2 years of service, and simply in their opinion does not come up to the standards that are required for the job role.

 

I would follow the appeal process, but from my point of view (I work as a HR Manager) if they want x dismissed it will happen anyway.

 

If the employer tries to discriminate because of their country of origin and their english is not good, then that is a whole different ball game.

 

Good Luck

Edited by topcat14
Link to post
Share on other sites

Thanks.

 

Does anyone know: Bearing in mind that there are two disciplinaries and outcomes, is it ok to treat as one and appeal everything innone letter?

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

I am aware of the two years rule re tribunals but disagree that appealing is wasted energy. It is a right and course of action that should be taken if the individual believes they have grounds

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Have put a letter together and X is appealing.

 

Will let you know how we get on.

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

best of luck, have a fallback position of just getting a better severance payment because they arent going to re-employ and will undoubtedly claim that the employers relationship has broken down.

One of the most senior surgeons in the country was unlawfully sacked and ordered to be re-employed by the health trust that sacked him but they are now saying their rotten behaviour up to this point would prejudice his reinstatement so they arent obliged to due to this breakdown of relationships. Well if I were a surgeon I wouldnt give a rats what some pen pusher thought of me as long as he didnt need an operation that day...

Link to post
Share on other sites

  • 2 weeks later...

Appeal will be heard later this week.

 

Will be advising that X sticks to the points of appeal and is succinct and trueful.

 

Will let you know the outcome.

 

I would say odds on that decision is upheld due to less than 2 yrs service. However, the failure to follow correct procedure coupled with the discriminatory remark gives X a chance imo.

 

 

Having said that, I understand that the person chairing appeal is a loyal colleague of the person that fired X.

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Pity there's no union involved. You could have gotten free specific legal advice and representation

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Hearing done. X will be notified in writing within 14 days

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

  • 2 weeks later...

No response on 14 day mark. Will wait a few days more. Not sure what to do if they don't provide outcome

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

To compound matters, X has not been paid final pay for work done and 1 week's notice. Should have gone in to account last week

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Wait until a pay cycle has passed and then send a lba saying that 3xx is due for (how much) work done and payment in lieu of notice Say that it is expected that this shortfall will be paid in the next salary run. Give them 14 days to respond and if they admit the shortfall they should pay up in the timescale set. If not then a claim can be made using the small claims procedure of the county court. the reason for the claim will be breach of contract.

Link to post
Share on other sites

Ok, it looks like no response is forthcoming. Can a company just go quiet and ignore x despite no outcome as x was only there for 11 months?

 

Wasn't expecting a positive result (was hoping) but neither did I expect the appeal process to be abandoned.

 

Starting to think that the employer has decided to ignore x as x's appeal letter was in too good english.

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

they clearly HAVE chosen to ignore it so the question is what do you do about it. You know I feel these is no strong legal case - I am not sure I see another option for you.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

I agree. Only thing that sticks out for me is the discriminatory comment and they have followed through on that (i.e. decided not to process beyond the hearing).

 

I haven't been involved in a case involving equality act but heard they have a poor success record

 

Thoughts?

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Have written to say that x will assume that company are no longer processing appeal unless x hears back in 7 days.

 

This with a view to going to mediation via acas

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

X has now received the outcome to the appeal.

 

X has had dismissal overturned and the sanction changed to a final written warning. X will be reinstated.

 

Also, two people who were involved in the process are no longer allowed to be involved in future disciplinary issues and have been relieved of that specific duty.

 

I will read the letter properly tonight in full.

 

could we get the thread title amended to "Gross Misconduct hearing - dismissed - reinstated after appeal WON" or something similar ?

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Thanks emmzzi! Very happy with the outcome.

 

Appreciated your reservations but each case is different i suppose. Think X's good character helped. Not a trouble maker and easier for them to do the right thing imo

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

Thanks.

 

To sign off this thread, I would like to thank everyone who took the time to contribute. All very valuable. X asked me to pass on thanks too.

 

Over and out.

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

Link to post
Share on other sites

I am pleased to hear there has been a successful outcome, MrHat :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...