Hermes - Extra Charges, but lost Item

[itsouright]

Hello all,thanks for all your help so far,i will be having a chat with bankoff soon:-)

[BankFodder]

So do I take it that you are the invisible friend?

[bankoff]

Ha ha, must be, welcome to the CAG,,,,

[bankoff]

Hi BankFodder

 

Have completed the bundle, it is 15 pages, what would you like me to do next,,,,,,,,,

[BankFodder]

Please will you prepare a bullet-poipnted chronology of events.

 

Keep it succinct but so that it tells the story.

 

Please post it here

 

I'm still waiting for this.

 

Have you drafted an skeleton argument?

 

Please post the index page to the bundle

[bankoff]

Please help, how do I add this page

[bankoff]

Hi

 

Just did a copy and past, but I am sure I uploaded this somehow before

 

 

COURT BUNDLE

Item Date Descriptin No of Pages

1 02-Nov-15 Chat Prashant Chavan via Chat 06.34 1

2 22-Oct-15 Paypal receipt for £349 1

3 23-Oct-15 Original purchase order 1

4 26-Oct-15 Extra payment invoice £4.70 1

5 26-Oct-15 Extra payment made £4.70 1

6 05-Nov-15 Chat Ronak Gadiya, Parcel not delivered, supplied description of parcel 1

7 05-Nov-15 Chat Ronak Gadiya, Parcel is lost, full refund to be sent £350 + postage 1

8 05-Nov-15 Email from Ronak Gadiya, confirming lost parcel, with Lost claim form 1

9 20-Nov-15 Chat Kasturi via chat 5.39. Claim sent 15 days ago, yes has been received 1

10 23-Nov-15 Email from Tracey Dobinson Tinsley confirming only £31.79 to be refunded 1

11 24-Nov-15 Customer xxxxxxxx [/color]via CSS web 2.34 Unhappy with the outcome 1

12 24-Nov-15 Rule response 2.34 Auto Response claim reference 1

13 06-Dec-15 Letter before Court Claim to Hermes 1

14 09-Dec-15 Letter from Hermes ref Query 2

[bankoff]

Dear BankFodder

 

I have not drafted a skeleton argument, I am not sure how to go about it.

 

Also do I need to add everything after the court summons was issued to the bundle? I have never done this before, so am in need of some help here,,, please help

[citizenB]

responding to S.O.S I have asked others on the site team/bankfodder to look in on you.

[AndyOrch]

Take a look shortly bankoff .

 

Regards

 

Andy

[BankFodder]

I'm not around very much at the moment – but I need to see the bullet pointed chronology that I asked you to prepare a month ago on 15 March.

[bankoff]

Hi BankFodder

 

Thank you for your reply,

 

I have done the list of items in the court bundle but could not upload it as I have forgotten how to do it, perhaps someone else here can help me with the upload.

I did a copy and paste and it did not come out very well.

 

I have numbered it 1 to 15, which corresponds with the pages in the bundle up to the court summons.

 

Do I need to change this?

[AndyOrch]

**you can post up images/letters by this method immediately. You don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use http://www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD -mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

[BankFodder]

But where is the chronology. If you want to do a skeleton argument, you need to start with this. I have been prompting you for this for over a month.

I'm not around very much for the next few days so it has become difficult to fit this in.

I had lots of time when I first asked.

[bankoff]

Thank you for your help re upload. Have had this all ready for 3-4 days, please tell me what else I need to do. I was away until last Sunday and got Closet Man to come round straight away when I got back.

Complete Bundle.pdf

[bankoff]

HI, I only have tomorrow left now as this will need to be posted off. I am now worried if it has been done right, please help.

[BankFodder]

Sorry - but I'm on a family holiday at the moment with poor internet access and writing from a tablet.

 

This should all have been done weeks ago.

You need to prepare a skeleton argument which goes through the chronology but which also outlines your arguments as to why their position is flawed. The points made in your skeleton should each be headed so that the argument acts as stepping stones for the judge.

 

The skeleton should also be fully referenced back to the bundle so that the judge has no difficulty skipping out of the skeleton back and forth to the referenced documents in the bundle.

 

The skeleton argument is an important document and if it is done well so that the judge finds that it is logical and accessible, then it can win the case for you.

 

I don't know what to do for you at the moment. I've been urging you to get this done for over a month and I had the time to sort it out for you but I'm afraid that I have other commitments too.

 

I think that I have made the point before that if you had been paying for our help then you would have taken it all rather more seriously - and your invisible buddy too. As it is, you have to fit in with our lives and our own commitments.

 

We might try and put together a skeleton argument in 10 days or so and maybe the judge will accept it late

[BankFodder]

By the way, have you noticed that the date of the defence and their statement of truth pre-dates the date of the claim?

 

This is one of the points which can be leveraged in a good skeleton argument - but don't mention it yet.

[bankoff]

Hi, is there anyone else who can help with this, which bit do I start with, would it be the reason on the claim form

[AndyOrch]

If you type into the search box (top right under the CAG Logo) Skeleton Arguments...its will bring up all the threads were other posters have had to draft one.

 

Regards

 

Andy

[bankoff]

Hi Andy, I could not find one, I have made up what I think I need to do, please tell me if it is ok, or am I on the wrong track here

Skeleton Argument.pdf

[AndyOrch]

Post #228 onwards on the following thread.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?394058-I-need-help-to-Serve-a-writ-to-recover-a-loan/page12

[bankoff]

Hi Andy

 

The skeleton arguments you pointed to is not opening, have tried on three tablets, computer and ipad

[AndyOrch]

Skeleton Argument draft v2.doc

[AndyOrch]

Okay try the first one now (v2.doc)