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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Lousy Service, possible Breach of Contract?

 

I phoned them and asked them if they could repair a tilt and turn window in a rental property They said that they could and quoted three prices (depending on what work needed to be done) which I agreed and furnished my credit card details.

 

An appointment was made for a few days later. On the morning of the appointment the engineer telephoned me and when leaning it is a tilt and turn, said he could not do it.

 

 

I complained to the company and Mr R**** sent me, (to the wrong address), an insulting reply saying they are not charging me and offering 15% discount on future work (as if).

 

I have asked for reasonable compensation and if I do not get it will take them to court. A complete bunch of cowboys.

 

I see that the company have complained to Trust Pilot about my naming one of their employee sin a scathing review. I have therefore removed his name. It is a pity that Able Group have not dealt with the problem rather than their petty attempts to have it removed.

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Hi

To be frank, I don't think you have much of a case.

 

You cannot claim for the day you may have had to take off work

They gave you a refund

 

You are now back in the same position you were in before you called them so no loss whatsoever.

 

If you tried to take this to court, I fear you would lose.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi

To be frank, I don't think you have much of a case.

 

You cannot claim for the day you may have had to take off work

They gave you a refund

 

You are now back in the same position you were in before you called them so no loss whatsoever.

 

If you tried to take this to court, I fear you would lose.

 

Agree... Dont be unreasonable here. There only responsibility is to refund you should they be unable to complete their work...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Receptaculum Ignis

 

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You cannot claim for the day you may have had to take off work

They gave you a refund

 

They did not, they did not charge

 

You are now back in the same position you were in before you called them so no loss whatsoever.

 

No I am not. I cancelled all appointments for that morning and it took me several hours on the internet to find a company willing to undertake the work. As a professional landlord, time is money.

 

Please do not reply to posts unless you have fully understood them.

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Agree... Dont be unreasonable here. There (sic) only responsibility is to refund you should they be unable to complete their work...

 

I am not sure that that is correct under contract law, a verbal contract was agreed, they breached it, causing me to find another company.

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You cannot claim for the day you may have had to take off work

They gave you a refund

 

They did not, they did not charge

 

You are now back in the same position you were in before you called them so no loss whatsoever.

 

No I am not. I cancelled all appointments for that morning and it took me several hours on the internet to find a company willing to undertake the work. As a professional landlord, time is money.

 

Please do not reply to posts unless you have fully understood them.

 

Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

You chose to spend that amount of time researching. Nobody forced you to.

 

Agree... Dont be unreasonable here. There (sic) only responsibility is to refund you should they be unable to complete their work...

 

I am not sure that that is correct under contract law, a verbal contract was agreed, they breached it, causing me to find another company.

 

Have you actually read the terms and conditions?

 

Please do not go on the attack if you don't want to hear the opinions of others.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

You chose to spend that amount of time researching. Nobody forced you to.

 

 

 

Have you actually read the terms and conditions?

 

Please do not go on the attack if you don't want to hear the opinions of others.

 

Fully agree with SF here. While im an advocate for consumer rights, you also have to see it from the company side... They haven't actually done much wrong, aside from their engineer being allocated incorrectly. Their liability to you in this situation is non existent, and I guarantee you that the T&Cs they say they wont be held liable for LOE.

 

an insulting reply saying they are not charging me and offering 15% discount on future work (as if).

 

Well if they didnt charge you then... There is no issue...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

 

The CAB is the last place anyone should go for advice. Some of the advice they have given to people ticketed by private parking companies is horrendous.

 

You chose to spend that amount of time researching. Nobody forced you to.

 

I did not choose to, it was forced on me by my legal obligation to my tenant under the AST to maintain the property in good order.

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Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

 

The CAB is the last place anyone should go for advice. Some of the advice they have given to people ticketed by private Parking companies is horrendous.

 

You chose to spend that amount of time researching. Nobody forced you to.

 

I did not choose to, it was forced on me by my legal obligation to my tenant under the AST to maintain the property in good order.

 

Fully agree that with an AST it needs to be maintained, and I can see the balance, but... Just rebook it...

Stop going off on one with this that and the other and itll be okay.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

 

The CAB is the last place anyone should go for advice. Some of the advice they have given to people ticketed by private parking companies is horrendous.

 

You chose to spend that amount of time researching. Nobody forced you to.

 

I did not choose to, it was forced on me by my legal obligation to my tenant under the AST to maintain the property in good order.

 

Which is not the fault or liability of the company.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Which is not the fault or liability of the company.

 

No-one is saying it is.

 

My thrust is that an agreement was made on a business to business basis and one side failed to perform. Whether a Judge will agree that there is a breach, I do not know, SCCs are always a lottery, but if he/she does then I shall claim liquidated damages for three hours at the court agreed rate of £18 an hour, my travel costs , and court fees.

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an agreement was made on a business to business basis ...

 

The regulation on B2B is very different to consumer law, you don't have the same protection. This is a consumer help site, if you want to claim damages then go ahead, I'm with the others though, there is no damages to be claimed.

Let us know how the court case goes.

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Which is not the fault or liability of the company.

 

No-one is saying it is.

 

My thrust is that an agreement was made on a business to business basis and one side failed to perform. Whether a Judge will agree that there is a breach, I do not know, SCCs are always a lottery, but if he/she does then I shall claim liquidated damages for three hours at the court agreed rate of £18 an hour, my travel costs , and court fees.

 

A liquidated damages claim must be supported by a negotiated liquidated damages clause

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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A liquidated damages claim must be supported by a negotiated liquidated damages clause

 

Are you sure about that? What about private parking invoices? Have you ever visited peppipoo?

 

1) They are invoices - they may well be "speculative invoices"

2) The PPC's will argue (if they are arguing a contract, not just a license) that it was negotiated : the terms will be displayed and the driver can choose to accept them or not.

The PPC's have failed in the past where the signs weren't clear, precisely because agreement to the term must be inferrable for the charge to stand.

 

How are you going to show the firm agreed those liquidated damages as a term of your contract?

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2) The PPC's will argue (if they are arguing a contract, not just a license) that it was negotiated

 

I am unaware of any case where that argument has been deployed. They are usually trounced By UTCCC Regs anyway.

 

This was, if it was a contract, a verbal contract, no T&C, no damages clauses, nothing. Are you saying that no such agreement has any validity? I was damaged by the incompetence of this company, are you saying that that is OK?

 

http://thelawdictionary.org/article/is-a-verbal-agreement-legally-binding/

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2) The PPC's will argue (if they are arguing a contract, not just a license) that it was negotiated

 

I am unaware of any case where that argument has been deployed. They are usually trounced By UTCCC Regs anyway.

 

This was, if it was a contract, a verbal contract, no T&C, no damages clauses, nothing. Are you saying that no such agreement has any validity? I was damaged by the incompetence of this company, are you saying that that is OK?

 

http://thelawdictionary.org/article/is-a-verbal-agreement-legally-binding/

 

The basic agreement is valid as the 4 components of a contract are present (offer, acceptance, consideration & intent to create contractual relations).

 

If no T's & C's were agreed, a court would infer what was intended, if there was a dispute.

 

The firm only has to say "no liquidated damages clause was agreed" - and because you yourself also state this, the court will conclude there was a contract but it was a contract without a liquidated damages clause. You can't unilaterally add one in afterwards.

 

Are you sure you are claiming "liquidated damages"? Where the sum is agreed in advance?

 

Or are you claiming non-liquidated ("general") damages for breach of contract, where you could claim for actual losses but the damages would need to be both "reasonably foreseeable", and "flow naturally from the breach".

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... are you claiming non-liquidated ("general") damages for breach of contract, where you could claim for actual losses but the damages would need to be both "reasonably foreseeable", and "flow naturally from the breach".

 

I am claiming general damages of £40, (but would settle for £20) It is not the money, it is the game.

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Lousy Service, possible Breach of Contract?

 

I phoned them and asked them if they could repair a tilt and turn window in a rental property They said that they could and quoted three prices (depending on what work needed to be done) which I agreed and furnished my credit card details.

 

An appointment was made for a few days later. On the morning of the appointment the engineer telephoned me and when leaning it is a tilt and turn, said he could not do it.

 

 

I complained to the company and Mr R**** sent me, (to the wrong address), an insulting reply saying they are not charging me and offering 15% discount on future work (as if).

 

I have asked for reasonable compensation and if I do not get it will take them to court. A complete bunch of cowboys.

 

I see that the company have complained to Trust Pilot about my naming one of their employee sin a scathing review. I have therefore removed his name. It is a pity that Able Group have not dealt with the problem rather than their petty attempts to have it removed.

 

 

You cannot claim for the day you may have had to take off work

They gave you a refund

 

They did not, they did not charge

 

You are now back in the same position you were in before you called them so no loss whatsoever.

 

No I am not. I cancelled all appointments for that morning and it took me several hours on the internet to find a company willing to undertake the work. As a professional landlord, time is money.

 

Please do not reply to posts unless you have fully understood them.

 

Agree... Dont be unreasonable here. There (sic) only responsibility is to refund you should they be unable to complete their work...

 

I am not sure that that is correct under contract law, a verbal contract was agreed, they breached it, causing me to find another company.

 

Please understand that I am only giving you the same information you would get elsewhere. If you doubt this, call Citizens advice.

 

The CAB is the last place anyone should go for advice. Some of the advice they have given to people ticketed by private parking companies is horrendous.

 

You chose to spend that amount of time researching. Nobody forced you to.

 

I did not choose to, it was forced on me by my legal obligation to my tenant under the AST to maintain the property in good order.

 

Which is not the fault or liability of the company.

 

No-one is saying it is.

 

My thrust is that an agreement was made on a business to business basis and one side failed to perform. Whether a Judge will agree that there is a breach, I do not know, SCCs are always a lottery, but if he/she does then I shall claim liquidated damages for three hours at the court agreed rate of £18 an hour, my travel costs , and court fees.

 

A liquidated damages claim must be supported by a negotiated liquidated damages clause

 

Are you sure about that? What about private parking invoices? Have you ever visited peppipoo?

 

2) The PPC's will argue (if they are arguing a contract, not just a license) that it was negotiated

 

I am unaware of any case where that argument has been deployed. They are usually trounced By UTCCC Regs anyway.

 

This was, if it was a contract, a verbal contract, no T&C, no damages clauses, nothing. Are you saying that no such agreement has any validity? I was damaged by the incompetence of this company, are you saying that that is OK?

 

http://thelawdictionary.org/article/is-a-verbal-agreement-legally-binding/

 

I am claiming general damages of £40, (but would settle for £20) It is not the money, it is the game.

 

 

For Reference

 

http://forums.moneysavingexpert.com/showthread.php?t=5295134

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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Good heavens. Now we know where the 3 hours researching for another window fixer went. Posting the same thing all over the net.

 

I think you should put that link on MSE as well.

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Good heavens. Now we know where the 3 hours researching for another window fixer went. Posting the same thing all over the net.

 

I think you should put that link on MSE as well.

 

Already done :-)

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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For reference, Pepipoo has no relevance to your case. You have had two different threads running over two respected websites and both are saying the same thing.

You don't seem to get it so I will back off and unsubscribe to this thread as watching paint dry is far more entertaining.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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