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Lousy Service, possible Breach of Contract? I phoned them and asked them if they could repair a tilt and turn window in a rental property They said that they could and quoted three prices (depending on what work needed to be done) which I agreed and furnished my credit card details. An appointment was made for a few days later. On the morning of the appointment the engineer telephoned me and when leaning it is a tilt and turn, said he could not do it. I complained to the company and Mr R**** sent me, (to the wrong address), an insulting reply saying they are not c