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    • Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.     Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc.
    • Which Court have you received the claim from ? Civil National Business CEntre       If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS)     Name of the Claimant ? Lowell Portfolio i Ltd   How many defendant's  joint or self ? Self   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 15 Feb 2024     Particulars of Claim   What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. state how many digits the account number has.. The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit ACt 1974 for a CApital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972   What is the total value of the claim? £1112   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragaph 3, but I did receive a Letter of Claim with a questionaire/form to fill.   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? no   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter?   Did you receive a Default Notice from the original creditor? Yes   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One.   Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments.   What was the date of your last payment? Appears to be 20/4/2022   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
    • Yes you should take this view, but this is nothing to worry about you will be fine. you have a very well edited WX im sure although I haven't actually looked at it because I can't seem to work out which one is the new one anymore, although I do remember something previously. however if i remember it right its just a lost parcel via packlink and no insurance which frankly is pretty straightforward and should be a copy of farooq v evri. Have I understood the case right? Please tell me if not as there is rather a lot on this forum
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone Refuse to Repair iPhone


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I have a 24 month business contract with Vodafone, on which I pay for 8 numbers.

I have been a loyal Vodafone customer for 10+ years.

 

 

This week one of the business handsets (iPhone 5s) starting playing up and blue screening.

Having checked this online, I found it is a known problem with iPhones.

The phone will now not turn back on.

This is a business phone/ number and we use this number to give to clients as a main point of contact.

 

I am 12 months into the 24 month contract, and 16 days past the warranty period for the handset.

I did some research online and found that under the Supply of Goods and Services Act

I have statutory rights to demand that Vodafone provide handsets that are 'fit for purpose'.

I would expect that for a 24 month contract, in which I am paying monthly not only for the calls/ text etc

but for the handset itself, that the phone would last the duration of this time.

 

Digging a little deeper I found that the EU consumer directive states that 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU.

In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

 

Crucially a key point in the directive is that it doesn't require the buyer to show the fault is inherent in the product and not down to their actions.

 

Furthermore, Citizens Advice state that if you are unable to use your service while your equipment is broken,

the service provider may have broken their agreement because they are not providing you with the service you are paying for.

 

Armed with this information I called Vodafone customer support today only to be told that none of the above applied to Vodafone when an Apple product is concerned (?!)

 

 

Had I bought another phone (say a Sony or Samsung) then Vodafone would happily extend the warranty

but as I had an Apple product that was older than 12 months there is nothing that they can do!

 

I asked the agent to confirm that Vodafone don't uphold the EU directive nor the Supply of Goods and Services Act

and the agent confirmed that this was the case! I advised that I would be emailing the CEO, Jeroen Hoencamp, to ask him his take on this.

 

I also plan on contacting Trading Standards and the Alternative Dispute Resolution service provided by Ombudsman Services Communications.

 

Meanwhile, I am without one handset which is not only crucial to the daily functioning of my business

but in addition to this I am being told I must continue to pay for a service for another year that without a handset cannot be used!

 

 

I intend to pursue this to the last degree as I cannot see how Vodafone can ignore these rules!

 

 

I entered a contract with Vodafone and in my eyes, and the law it would seem, they have breached their end of the agreement.

 

I wondered if anyone else has come across this and what steps they took?

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vodafone customer service does seem futile. a letter to the top / CEO may help.

 

the cost of an iphone is expensive, especially in comparison to my £40 phone! you are paying for the cost of this phone through your contract which is for 2 years. if it were me, i would expect the phone to last a lot longer than 2 years (because of its price).

 

in the meantime, while you are waiting for vodafone to sort out this problem (it could take a long time), maybe you can take the sim out of the faulty phone and use a cheap phone in its place. possibly even if you buy a cheap phone for this and maybe attribute that cost as a loss to yourself based upon vodafones refusal to repair?

 

i dont see any reason why vodafone can not repair or replace this phone. getting vodafone to realise that would probably be an uphill struggle.

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Hi and welcome to CAG.

 

VF and customer service are poles apart. When they want your business they fall over themselves. Afterwards you are an afterthought.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2014**&p=2343766&viewfull=1#post2343766

 

If you follow the link above (if it works) then repost the automated reply number on this thread, one of the internet team should respond. They do have a better record that the CS staff who only read from a script and when any deviation occurs, they get lost.

 

Do not get fobbed off by VF who will in all likelihood tell you to contact Apple. This has nothing to do with them. Your contract is with VF, no one else.

 

Keep reminding them of their obligations under the law and if they still won't assist, either report them to the ombudsman or sue them (I much prefer the latter as it is much quicker)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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in the meantime, while you are waiting for vodafone to sort out this problem (it could take a long time), maybe you can take the sim out of the faulty phone and use a cheap phone in its place. possibly even if you buy a cheap phone for this and maybe attribute that cost as a loss to yourself based upon vodafones refusal to repair?.

 

I would not recommend this unless you fancy spending a lot of time and money arguing against the T+Cs that indemnify them in the contract.

 

VF have a rep on this forum. Lee handles a lot of cases, sometimes to the posters satisfaction.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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