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Everything posted by p3t3r

  1. A lot of blame is being directed toward NHS doctors, latest is the #iminworkjeremy More and more nurses and doctors are taking to twitter and facebook sharing their disgust against the NHS. Government now wants doctors / consultants to work weekends. Would someone work say, in a shop for less than £3 an hour? Because that is what the government expects consultants to work for at the weekend. This consultants letter has gone facebook viral with around 25,000 shares at moment. There is no point in some doctors or consultants working weekends. The other cogs of the hospital such as phlebotomist, porter, radiologist, all these other cogs that are needed are not working. The NHS is in a terrible mess with blame being directed at NHS workers. Most NHS workers go above and beyond their duty as an employee yet are being blamed by the government for a failing NHS. I suspect the government want to privatise the NHS and are running it down in every way possible. They want the NHS to fail so that it would make it easier to privatise. The NHS is being setup to fail.
  2. hi, your post is shocking and i hope that these problems get resolved for you ASAP! if I were in your position, I would ask the Doctor for a letter stating the conditions of copd, ibs and fibromyalgia for your mother, pointing out the fact that fibromyalgia causes widespread pain and this condition can become worse with stress. Also for your father. (the doc may charge for the letter). Copy the docs letter with a complaint, roughly what you explained above, send it to as many people as you can, the contractors, landlord, local council, MP, - whilst keeping a receipt (either through email, or recorded/registered post). Take photos of the house, the damage, document it. This may help your family claim compensation at a later date maybe? You say you contacted your MP, what has been their response? Has there been correspondence between you, or have you just sent emails? Emails may be overlooked... If you or your mother have not already done so, contact British lung foundation. I recommend them 100000000%. They provide healthcare advice as well as welfare advice and specialist benefit advice. https://www.blf.org.uk/Page/How-to-contact-the-helpline
  3. Depending on your condition, it may be possible for your GP to give you a fit note without actually seeing you. You can just collect it from the practice reception. If it is something long term, it is likely your GP would be able to provide you with the fit note without you having an appointment. You say the receptionist wants you to book an appointment with the doctor. This MAY be the receptionist just being plain lazy so that they don't have to send notes / email / phone / speak to the doctor. Perhaps contact the reception again explaining you need the fit note because of your finances. But as I say, it all mainly depends on your illness whether your Doc will do this
  4. TV should broadcast the reality of the benefit system - where some claimants score zero points during their health assessment and are forced to start looking for employment because they are told they will no longer be paid in respect of their illness. Claimants score zero points based upon a silly little interview that lasts for 10? 20? 30? minutes? The interview is undertaken by a nurse or a doctor. This interview undermines the claimants own GP who has declared the claimant unfit for work. The most vulnerable in society such as people with mental health problems are told they are fit for work when they are not fit for work. I question the ethics of the medical professionals interviewing claimants. The doctors or nurses interviewing have a duty of care to their patient. Far too many people have died as a result of being declared fit for work when they are not fit for work. I claimed benefits in 1993? for a few weeks and remember I had to jump through hurdles for those few weeks. The system has become a lot worse since 1993 and that is shown by the number of deaths of people who were declared fit for work. There are benefits scroungers, there are genuine people and then there are genuine and vulnerable people. For the benefit system to show a complete disregard of the vulnerable people is abysmal and unforgivable. Apologies for rant! This makes me very angry as I see vulnerable people being demonised and told that they are fit for work. GPs all over the country are being undermined by some silly little DWP tick box exercise interview. Claimants are dying because the system is unjust.
  5. hi, for your SAR, you would need to complete a vodafone specific form from their website. without completing their own internal SAR form then your SAR will not be processed. it is not a requirement in law that you complete such form but vodafone policy. vodafone have confirmed to me through online chat, web forum and a letter from their CEO department that their specific form is needed to process SAR and that their own policy comes first before uk law. https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst031658.pdf
  6. Since Civil Justice Centre can not give me a definitive answer as to what form I need to proceed for SAR, can anyone advise me on what forms I need for this? If there is no definitive answer in relation to what forms I need, then I will revert back to harassment claim with N1 form. Although as advised earlier in thread, I would be in a better position if i had the data to hand (my SAR).
  7. hopefully you will update without being arrogant, condescending and pedantic. Due to your behaviour directed at me in other threads, (condescending, arrogant, pedantic) I will now ignore any further contact from you.
  8. I have explained why I believe I can potentially claim exemplary damages and have provided a link to another thread on CAG that shows the exact same thing, - to claim for exemplary damages for failed SAR. I have given detail as to why I believe I can claim exemplary damages for failed SAR. Money made = same as money not spent. Vodafone made money by not complying with my SAR, they saved on their staff costs in collating all data for SAR. They were aware that the damages / compensation under data protection act is significantly lower than the money they would have had to effectively spend (waste) in respect of staff wages to supply SAR. All you have said is that I can't claim this. What are your reasons why I can't claim? A site team member has said in another thread (linked above) that it is possible to claim for exemplary damages in the case of a company failing to provide SAR.
  9. http://www.consumeractiongroup.co.uk/forum/showthread.php?229816-Crapital-1-Subject-Access-Request-sent-no-reply. That thread shows I can claim exemplary damages despite your insistence that I can not. Quoted from: http://uk.practicallaw.com/7-107-7085 The money Vodafone makes from its wrongdoing, ie - failing to adhere to Data Protection Act in relation to my Subject Access Request. I sent a cheque for £10 and requested all data. This was to include all unsolicited telephone calls and texts. It would have cost vodafone a lot more than £10 to supply me with this information, to retrieve all phone calls etc. So vodafone use what I believe to be a nasty tactic. Vodafone delay SAR. They then rely on their own Vodafone policy stating that their policy must be followed and totally disregarding UK law. It is my opinion that Vodafone in their course of action have calculated that the money made from their wrongdoing (failing to adhere to UK law) will probably exceed the damages payable. To explore this further, the money Vodafone made or saved in their failure to provide me with my SAR far outweighs the small amount of damages that would be awarded to me by a Judge due to their faliure to provide me with SAR. The Data Protection Act makes provision for damages/ compensation in respect of damage or damage and distress. It is my opinion that I was not distressed and suffered no damage due to Vodafone ignoring the law in this regard. It is also my opinion that Vodafone are aware of the provision in Data Protection Act in relation to compensation being for damage or distress only.... And as I was neither caused damage or distress by Vodafone failing to adhere to the law, then it is my opinion that Vodafone have not provided me with SAR and rely on the fact that they believe their own policy is primary to UK law. Therefore, as very little can be claimed in respect of damage and distress (provisions under DPA), it is my opinion that Vodafone have calculated that the money they would save or make from their wrongdoing exceeds that of any damages payable under DPA. As Vodafone have saved themselves money by not providing me with SAR knowing that very little compensation would be paid in respect of damage or damage and distress, in addition to preventing me obtaining what is legally mine to assist me with claim for harassment, - it is my opinion that Vodafone have infact calculated that their wrongdoing (failing to provide SAR) and the money they have saved by not having to retrieve phone calls and other data in addition to failing to provide me with a complete list of unsolicited calls for my claim of harassment, meets the criteria of a claim for exemplary damages. For a vodafone employee to have to work on my SAR, spend time finding and transferring all of my calls to a disk would take a considerable amount of time, bearing in mind that I have been VERY persistent in calling them requesting they stop etc etc etc.... What would this cost vodafone??? A lot more than any compensation made under DPA! As stated in above quote, exemplary damages are only paid in precise circumstances, of which I have explained why I believe Vodafone course of action has met a precise circumstance.
  10. I realise I do not get to choose who replies or not. That is why I have requested you do not reply to this thread or the other thread which I ask for help in. Some examples of your attitude toward me in another thread: you wonder if i fail to read or fail to comprehend I am speaking nonsense i waffle i struggle to understand i have wasted time due to quality of my research i am not grounded in reality i am attempting to look clever you hope that i am trolling they are just examples from one other thread showing in my opinion your condescending and arrogant attitude. I will not bother posting you examples of your pedantic attitude, and will not post examples from other threads. as far as i know there are about 3 threads whereby you have appeared to be both arrogant and condescending for reasons unknown to me. As you say, I do not have the right to choose who posts in this thread or not. But I have requested that you do not - based upon your attitude toward me in other threads. Examples of your attitude from just one of those threads is above. In another thread, you that if I am a troll! Well, no site team member has spoken to me about my attitude, yet, have spoken to you in another thread concerning your attitude toward me. That in itself speaks volumes... Again, I request that you do not help me. Request based on reasons above.
  11. I requested in this thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?448626-TKmaxx-refund for you to not bother / assist / help me in either my vodafone or bank thread. I again repeat my request.
  12. dispute the bill. if you have to pay the bill to avoid adverse credit record, make sure vodafone know that your payment is "under dispute" {Paragraph removed as it was off topic and a breach of site rules} - SS only other advice i will give: 1. Try to avoid adverse credit rating even if it means paying their bill and hoping to claim it back later. 2. Don't deal with this company via phone unless you can record your calls. Deal only in writing / email. 3. Be patient. The cogs turn quite slowly within Vodafone. Good luck!
  13. Your reference number which you added to your first post "WRT 135" = there should be more numbers after this. I think Vodafone Web Relation Team can only help you if you supply full reference number. Vodafone web relations seem to be the only point of contact within the company who can help people out, since it is their job to mitigate complaints made in public. Even then, they are slow since they have to deal with the slowly turning cogs elsewhere in the company. If you haven't got the full reference number, just revisit the link and get a new reference number so Web Relation Team can help you.
  14. If you follow the instructions here: http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-** pasting WRT reference number into your thread, then a Vodafone Rep will be able to try and help you resolve this. I would advise against you ignoring your debt to vodafone. Apparently they are quick to place markers on credit files for people who owe money, yet when they have made a mistake they are not so quick in removing their mistakes from credit files. Its a waste of time dealing with this company since various threads show that Vodafone have no regard for their customers. The best way you can sort this is to keep this in public, on forum, and let the Vodafones Web Relations team sort it out.
  15. you have been messed around by Vodafone. I guess you have not had any compensation or goodwill gesture in respect of the times you were paying for your phone and contract when the phone was not working and in for repair? Vodafone web relation team I guess are there to mitigate complaints that are in the public eye (forum). After 3 weeks you are told to go into a store to see if they have your model phone in stock... And if they didn't have in stock, how much longer would you have had to wait? More weeks or months? Ideally, Vodafone should have sent you a replacement phone without the need for you to visit stores and chasing up and checking to see if they can replace. I find it very hard to believe that Vodafone can't simply check their stock levels for you via computer, or even order and send you replacement by courier. Because you have been paying a contract and left without a phone and been continually messed around, I am wondering if this is sufficient reason for you to cancel your contract without any penalty and choose a more reliable company that cares about its customers? Cancelling your contract without penalty is the least I think Vodafone should do.
  16. you can write your letter before action now. if you want, you can paste it into this thread (minus personal details) for others to comment and help also, if you follow the link in post number 2 and paste your vodafone WRT code into this thread, then the vodafone web relation team can try and assist you
  17. imo vodafone are showing disgusting tactics expecting customers of faulty phones to take an upgrade and extend their contracts. maybe write a letter before action explaining your problems / complaint and then asking the company to rectify to your satisfaction! ie - new replacement working phone and perhaps compensation for the previous failings of your phone? if vodafone fail to reply or rectify, then you can issue MCOL against them. if you decide court action is only way to make this company sit up and pay attention to you and stick to their legal obligations, then there are many people here who can help you with court forms if you are unsure of what to do.
  18. hi, if you follow this link: http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-** post back your reference number here, then Vodafone Web Relations will be able to try and assist you here. Do not be fobbed off by vodafone. I am guessing they want you to do an early upgrade as it would extend your contract and also get rid of their liability to you. Only other advice I can give: don't deal with it by phone, don't accept phone calls from managers or web relations team, just keep everything in writing with proof, email is ideal. You say that this is your second phone and it needs its fourth repair? Has vodafone provided you with compensation for your previous times without the phone which you have been paying for?
  19. they shouldn't have discussed arrangements concerning your wife. but if you were to complain about this, what outcome would you expect from the complaint? the only outcome i see is that the supervisor may or may not get a warning, but in any event its likely to cause animosity within the workplace as well as the childminder. bank staff within NHS can simply say no to extra work. no reason is needed.
  20. Civil Justice Centre can't give me a definitive answer, there is some confusion and disagreement amongst themselves as to what forms I need!!!!! My intenion = back to square 1 with my N1 form which I shall post soon. In new N1 form I will make it clear that I can't provide full list of vodafones unsolicited contact because vodafone have failed in their duty to provide me with SAR. I will post new N1 form soon.
  21. hi ttheli, Vodafone are incompetent in dealing with their customers. Only advice I can give is to keep everything in writing. Refuse to deal with any manager or web relation team by phone and insist on using letters or email only. Email would be ideal... If you follow this link: http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-** then the Vodafone reps using this forum will be able to help you, although don't expect your problem to be resolved instantly, even the vodafone reps are faced with the slowness and incompetence of the rest of the company. I hope you get your money back soon. Also, now you have experienced vodafone customer service I also hope you do not remain their customer and cancel your other contract and move to a reputable network / company other than vodafail. Since Vodafone took nearly £600 from you account when they shouldn't have, has this caused you any financial loss? Bank fees? Inability to pay credit cards or other bills? Any financial loss should ideally be claimed back from vodafone. Good luck dealing with this company.
  22. hopefully its now finally sorted and your replacement handset on its way to you and that you will receive adequate compensation from vodafone. btw - i've also received those texts with just a "." in them!
  23. Richer sounds have always given me a good service on my electricals and exchanged a faulty TV within 2 days. You say the £300 credit voucher is not suitable, - though prices for TVs have lowered since new specs become available. - such as you paid £899 and they later sold this for £300. I think the credit voucher is fair, although you don't. If you were to list the reasons why you feel the voucher is unfair, eg- what features your original TV had compared to the potential replacement TV and see what their response is? Perhaps send their CEO email? [email protected] To answer your other question about 0333 numbers, this number should be free of any charges from your mobile or landline.
  24. Yes, you can use both To make ICO complaint you need to download their form, complete and return it. https://ico.org.uk/concerns/
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