Selling on ebay with Paypal

[Lilythepink]

My sister has just sold her mobile phone on ebay. the buyer paid straight away through PAYPAL. Paypal will not part with the money, yet want her to send the phone. They say because she is a first time seller, they want her to prove herself, and will not let her withdraw the money for 21 days.

 

Now call me cynical but how are they allowed to do this,, as she is not going to send the phone without payment and the buyer has already paid, but payment with Paypal, and it could be reversed.

 

She has bought time and time again on ebay, no problem taking her money.

 

Any advice on this, as she was depending on the money coming through, and I am sure the buyer will not wait 21 days.

[andydd]

Yes they are allowed to do this, it's in their t & c s which your sister agreed to, it's standard practise for new sellers, it's best to sell a few low cost items first to build your reputation before selling high risk stuff like phones.

[Lilythepink]

Thank you for the reply, and yes everyone signs the t & c without actually reading them. How are you meant to prove that you are genuine, meanwhile they hang on to the money, getting interest, and what guarantee does the buyer have that you will send the item. Sellers could sell it elsewhere whilst waiting for their money. Not very fair at all

[king12345]

Just one comment:

Good luck to you!

[nohope]

This is standard for the first few sales. It's either 21 days or once the buyer has left feedback. If they get the phone within a couple of days and leave feedback the money will be released straight away.

[Lilythepink]

It seems a bit strange though if the buyer has paid for it. Its s case of buyer beware thanks

[andydd]

Paypal keep the money in case there are issues with fraud, buyer wants to return item etc, as suggested best to sell lost of cheap items, and get good feedback first, if I were buyer and I saw a seller selling high cost, phones, tablets etc as first item with zero feedback Id be suspicious.

[JoeyJoeC]

It's to protect the buyer, I had the same thing when I sold a blu-ray player years ago. It was a pain, but eventually you won't have that issue.

[Lilythepink]

thanks everyone I think she understands now. Phone was sent this morning.