@BankFodder any update mate, need to give HSBC documentation tomorrow

@BankFodder I have answered this before. No i did not see the damage, I did not open the box as i didn't want to be liable for anything e.g. swapping to the phones etc. I just left it with the seals on and returned it. Yes the story is i returned it with UPS label they provided. If you check the PDF it will say damaged and carton discarded. No damage to the packaging I think The box for the iphone no, the amazon box with the product yes.

@BankFodder i have done that on the pdf however. - Ordered iphone from amazon - Amazon dispatch - day of delivery amazon say its damaged and will be returned - i get an email saying its undeliverable - i call amazon - they tell me i need to either wait or pick up and return with label they give - i use the label and return it - ups lose item / damaged - amazon close case and ban me after opening dispute up hsbc

No i didn't open the phone, It had been marked on the tracking as damaged. Yes that is the story. Tracking number shows its lost. The evidence they provided was that I had picked it up from the hub which they had told me to do so in order to return it Please see this as this explains it but I need more help in order to win this otherwise im out of 1.7k and a product amazon.pdf

@BankFodder Sorry, I am new here. I do not have the phone. I picked it up and returned it using the label amazon had provided me. I have an email from amazon stating the tracking number and when you review the tracking number you will see on UPS website it is lost in transit. Yes this purchase was £1749, Amazon refuse to refund. HSBC had given me a credit but reversed it with Amazon's Evidence.

Morning, I ordered an iphone of amazon, this was a collection from the hub collection. When the phone was dispatched, the tracking had said it was damaged and it would need to be returned to the station. I called amazon as i was confused and it said delivered, they told me i had two options, either i could wait 7 - 10 days for them to pick it up + processing times to get my refund or i could pick it up and return it myself using prepaid label they provided which would be quicker. I opted for the second option, UPS lost the iphone according to tracking number. Amazon refused to help me, so i opened up a chargeback with HSBC. HSBC sided with the merchant saying it had be delivered however the higher team disputes have asked me for more evidence to counter amazons argument. I am wondering if they are breaching any laws etc as i know in EU there is a law for Prepaid labels and how its the merchants responsibility. I can't afford to be out of 1749 and no product. This is a complete joke