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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Madmart58
      Lost items sent through Parcel2Go and EVRi

      By Madmart58 · Posted

      Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Angryman1404
      IDRWW letter and email received this week

      By Angryman1404 · Posted

      Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • honeybee13
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

      Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • London1971
      Lowell/Overdales Claimform - old Cap1 Debt

      By London1971 · Posted

      Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • theoldrouge
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By theoldrouge · Posted

      So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

hit a barrier

gideonssword

By gideonssword
in General Motoring Issues

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gideonssword

gideonssword

Posted
Posted

My daughter was going over a toll bridge and the barrier was down, she paid the fee to cross the bridge.

 

The sun was directly upon the windscreen and she got distracted and tried to drive off hitting the barrier and knocking it off.

 

The company that owns the toll booth sent my daughter a letter stating they want to claim of her insurance.

 

My daughters insurance as cost nearly 2000 pounds which she paysmonthly by direct debit as she is 19 and not been driving for a full year yet.

 

I genuinely fear for her as she is pregnant and this claim would send her insurance astronomical upon renewal.

 

Can we offer to pay the damage outside of the insurance? How do we go about that?

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BankFodder

BankFodder

Posted
Posted

You will have to write to the company and suggested and that you may want to deal with it directly.

 

The company may be reluctant to do this because they might sense that there will be complications.

 

I suggest that you couch your letter in a way which suggests that if you settle directly then they will be less delay and it will be more straightforward all round.

 

You need to ask them that an assessment of the value of the damage. However, you will probably be in for a surprise that it is going to cost much more than you think.

 

You might find that when you have all the figures in front of you, that the insurance is the only way to go

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BazzaS

BazzaS

Posted
Posted
My daughter was going over a toll bridge and the barrier was down, she paid the fee to cross the bridge.

 

The sun was directly upon the windscreen and she got distracted and tried to drive off hitting the barrier and knocking it off.

 

The company that owns the toll booth sent my daughter a letter stating they want to claim of her insurance.

 

My daughters insurance as cost nearly 2000 pounds which she paysmonthly by direct debit as she is 19 and not been driving for a full year yet.

 

I genuinely fear for her as she is pregnant and this claim would send her insurance astronomical upon renewal.

 

Can we offer to pay the damage outside of the insurance? How do we go about that?

 

Bear in mind that she will still be obliged to inform the insurance company of an accident causing damage if asked, and it would be asked for at renewal.

 

Thus she could expect an increase in premium as she will be viewed as being "a higher risk" than if she hadn't had an accident.

Failure to declare an accident could lead to her insurance being voided if the non-declaration was discovered. This, then, would make her even worse off as she'd not only risk having any claim rejected but also have to declare having insurance cancelled on any later applications, too.

 

So, she should inform her insurers.

 

It will then become "which is more costly, settle it myself having declared it" and "let the insurers sort it out", for which you'll need to know how much the claim will likely be for, as Conniff has noted.

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ericsbrother

ericsbrother

Posted
Posted

If she had paid the toll why was the barrier down? Had she moved off too quickly or was there another reason? I am asking to see if there was any contributory factor that was under the control of the bridge company or even a malfunction of their equipment which would mean that they played a part in the damage being caused.

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heliosuk

heliosuk

Posted
Posted
If she had paid the toll why was the barrier down? Had she moved off too quickly or was there another reason? I am asking to see if there was any contributory factor that was under the control of the bridge company or even a malfunction of their equipment which would mean that they played a part in the damage being caused.

 

 

That's the first thing that jumped into my mind EB.

I regularly use the M6 toll road and as soon as the payment clears the barrier opens. In fact it opens before you get your card back. I'd be asking for the CCTV footage as they are all recorded.

 

 

Personally I'd be asking to see the evidence that she did do something wrong. I wouldn't be rolling over straight away.

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gideonssword

gideonssword

Posted
  • Author
Posted

Thanks from what I can gather she paid the toll then the guy who took her money was talking and after about half a minute she assumed he'd raised the barrier but obviously not and she hit it, she couldn't see it due to dun dazzling the windscreen.

 

what's more worrying is she as an excess on the policy of 750 which she has no means to pay as she only works part time.

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heliosuk

heliosuk

Posted
Posted

Half a minute is 30 seconds which is a long time waiting for the barrier to move up. Does your daughter remember seeing a green light?

Plus I have a feeling some of these barriers have proximity sensors for Toll Tags. I don't get this and am beginning to think the employee might be equally to blame here.

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Ganymede

Ganymede

Posted
Posted
Half a minute is 30 seconds which is a long time waiting for the barrier to move up. Does your daughter remember seeing a green light?

Plus I have a feeling some of these barriers have proximity sensors for Toll Tags. I don't get this and am beginning to think the employee might be equally to blame here.

 

The employee is equally to blame? :D

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JoeyJoeC

JoeyJoeC

Posted
Posted
That's the first thing that jumped into my mind EB.

I regularly use the M6 toll road and as soon as the payment clears the barrier opens. In fact it opens before you get your card back. I'd be asking for the CCTV footage as they are all recorded.

 

 

Personally I'd be asking to see the evidence that she did do something wrong. I wouldn't be rolling over straight away.

 

Unless the barrier went up, and back down as she was moving forward, it would be seen as her fault.

 

It's like rear ending a car and blaming it for being in front of you.

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steampowered

steampowered

Posted
Posted

Personally I don't see how she could blame the company or the employee. Ultimately she drove into a stationary object.

 

Normally I would say keep everything in writing. But in this case is it worth giving them a call? This won't be the first time someone has driven into a barrier so you might be able to get an informal estimate of how much it usually costs. The person dealing with it should be able to tell you fairly quickly whether you are looking at a few hundred or a few thousand, and whether there is any scope for dealing with it outside the insurance.

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gideonssword

gideonssword

Posted
  • Author
Posted

there was no light system on this barrier it's a on a hill on a country road and there is a little booth in the middle of the road which there is either one or 2 man in it taking money off motorists from either side of the road.

 

The irony in all of this is that it costs just 12p to go through the barrier.

 

However I think I would agree with the general consensus on here in that I'm afraid she will have to bite the bullet on this one and put it down to experience and learn from it.

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