Car INsurance Renewal RSA EChoice

[dbcc33]

Looking for some speedy help here.

 

I received my autorenewal reminder from RSAechoice last week,

completely online broker,

have been trying to renew online all week, to no avail as their website says sorry we have an error, try again later.

It has been saying this all week from every browser and computer i try so i know it is their end.

 

 

Have tried phoning their 0844 helpline, put on hold for 15m then rings out.

Tried this weekend again, they are now closed.

 

 

Tried live chat, they cannot renew premiums over chat and speak to you like a robot telling you to renew online

or phone the 0844 number even though i am telling them they dont work.

 

Problem is my car insurance runs out tomorrow night.

I guess i can just phone up a new insurer tomorrow,

but will be forced to take whatever is out there and current best quote i have is a lot higher than the renewal.. Any advice???!!

 

Where do i stand if i let my insurance lapse and try again to call them on Monday morning..

..can they reinstate it from when it lapsed if its only 24 hrs since lapse?

 

 

What are the implications- i would not drive the car on monday of course.

Thanks

[BankFodder]

Don't risk it. That will be the one time you get caught or have an accident - and it is a very serious offence. Find a more reliable company

[dbcc33]

but i dont plan on driving on Monday.....just leaving it on the road without insurance until I can get through to this blasted number which is more likley on monday as opposed to at the weekend.

[alienskumm]

I thought car insurance automatically renews if you don't cancel! So won't this policy automatically renew if you haven't cancelled?

[dbcc33]

that's what i had hoped but the useless lady on the lady said that if i dont accept the renewal before midnight tomorrow it will automatically lapse!!! then she said she cant renew over live chat and to phone the helpline which is closed at the weekend! Honestly for an online broker it's bit useless if the website does not work!

i thought it was just last 2 weeks, but now have read lots of reviews that say their website has been down for several months! so they must do it on purpose to make you call the 0844 number! basically ive got 2 options - wait til monday and try calling one last time. or just renew elsewhere for £80 more tomorrow. what im worried about is if i get therough on monday and they wont reinstate it from midnight (mon/tues) and make me start again, i would have been better off going elsewhere given they will prob just hike prices again. its ridiculous. anyway sorry am ranting now....!

[dbcc33]

meant lady on live chat!

[dbcc33]

stupid question but.....if i buy car insurance on monday when does it start - the time i buy it, midnight later that day or midnight the previous day? because if the latter i should still be ok waiting until monday to call rsa and if i cant get through renew on monday?

in fact my renewal date is set as 22nd, but it was the lady on live chat that said it will expire midnight on 21st.

[*RainbowTears*]

I've used RSA & they are open Mon - Sat (but do close @ 4 pm on Saturday).

 

Car Insurance is usually taken from the date & time you give, be it at that very moment or say next Friday.

 

I've never known it to be backdated.

 

As ultimately it's your responsibility to know when it ends & to also renew it in time.

 

I do hope you are able to get this sorted out...

 

Good luck!

[Old Cogger]

get a new supplier no doubt your renewal is dearer than last years, compare compare compare, just do it now on comparison site?? costly if you do not and something happens or auto recognition steps in, past 40 years have shown me renewals always dearer from last years as they hop nobody questions renewal not/. but worse is the auto renewal method, have not found one the same/cheaper for any of the family always dearer, then I compare and save them £300 to £ 400 somewhere else.

 

RSA use to be cheap in the early days but got greedy and were near the dearest in comparison as big boys tend to muscle in and take these original companies over.

 

They will never backdate a policy end of!

[dbcc33]

Thanks all --- was a long shot but in frustration phoned up MORE THAN today - part of the same group of RSA companies on the off chance they could help me-- after a bit of to-ing and froing telling me the website does work when it doesnt, she actually offered to take payment over the telephone, and confirmed to me that i was definitely insured and it would autorenew.....but now i have to phone up the RSA number tomo (if they bother to pick up!) to access my documents as it is an online only broker, and i cant get in online, they dont actually post my insurance documents, so until i can get in online i cant be 100% sure i am covered. Though I have paid, and got the full name of the lady at more than who processed payment.

I ahve already tried comparison sites and unfortunately the cheapest i found was still £100 higher than my renewal quote hence wanting to renew!! probably because they are so carp and dont do anything!

Anyway thanks for all the advice

[Conniff]

I would never have bothered. If they wanted your business then it's up to them to make sure their systems are working.

 

You should have gone elsewhere as suggested above, your definately would have found a policy cheaper than you have now and probably with more facilities.

Don't run around for them, make them run around for you, after all, they are getting way over the odds for it.