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  1. no problem and many thanks for taking the time to respond. in answer to your questions: 1. yes I received automated confirmation immediately after sending the pe2/pe3 forms but that was at 16:30 on Monday so I guess I missed the 4 pm slot for them to file it the same day. I then phoned Tuesday morning and they said they cant see it in the system yet as it hadn't been processed and is probably still in the email and told me to phone back at 4pm. So I phoned at 4pm on Tuesday and was told 'yes these have been filed" that's what I mean by confirmation its filed - I asked when TfL will know they said between 16:30 and 17:00 they sent an automatic email for all the forms they process that day so they said I should wait until then before contacting TfL. so I did exactly that - I phoned TfL at 17:30 and then later at 19:30 and both times were told they had received no notification. Then finally I phoned at 9:30 am yesterday and was told they had received it that morning at 7:30 and halted action but would not be able to remove the clamp until TEC has made a decision and said it could be weeks!!!! so now I am somewhat relieved that can no longer tow the car, but indeed the clamp is still on, the bailiff will not respond to my texts/calls and no one will tell me how long it takes to find out if my stat dec will be accepted or not I really need the outcome soon as my disabled father relies on me for transport
  2. Wondering if one of the experienced users on here can help here with this one? Yesterday afternoon I found my car clamped by Marstons Bailiffs - no paperwork whatsoever only a scribble and phone number so I phoned them to find out that apparently I failed to pay the congestion charge in November last year but know nothing about it as they send all paperwork to a previous address even though I updated my address with the DVLA in 2017!!! Then the bailiff stopped answering any of calls when I tried to ask her about PCN information etc and the TEC phonelines were not being answered yesterday so in a panic I phoned TfL got my PCN details, filled out the PE2/PE3 forms and headed into central London to the local magistrates court to get it signed for £25 (yes I now realise I could have gone to county court and got it for free but never mind)- was in major panic as bailiff was threatening to tow car in 2 hours- filed everything with TEC at yesterday and just had confirmation of filing today. So now TfL have it the question is how long will it take to halt recovery and will they remove the clamp? Also who can I phone for advice? TfL say they have not received the filing from tec yet and the bailiffs wont answer my calls. I need the car as I am the named driver for my disabled father who needs to be taken back and forth to hospital. This has caused me an undue amount of distress and i genuinely dont feel i have done anything wrong - had I known id have to pay a congestion charge on the day in question i would have done. as it happens i have no recollection of that day whatsoever was it was a year ago and i have no access to any paperwork (bailiff has refused to give me anything ive asked for).
  3. I'm writing a letter and hope that will be the end of it - it is not obvious where to write to cover multiple PCNs. i will also appeal one online and list the rest but i wont be repeating myself 10 times. I understand the part that whoever ticketed was just doing their job as they dont know how the car got there but what i cant believe in a 21st century democracy is people saying council contractors are allowed to move my car into a zone where it is not allowed to be and not be held responsible for their actions? what if they moved my car somewhere worse like 4 roads away and it didnt just take me half an hour to find but several days and i reported it stolen? what if they moved it somewhere else and then it got towed? what if they moved it into an ambulance spot outside a hospital? There has got to be some legislation that puts responsiblity on WHERE the contractrator moves the car surely? I am still shocked that they moved it so far away from where it was originally - the neighbours that witnessed it said it was really ridiculous.....apparently they moved all the other cars only a little bit and left my car there as apparently it wasnt blocking anything but then when they started the works they realised they needed more space and by then there was no free spaces to move my car which is why they moved mine much further than anyone elses and the only space available was in the controlled zone! the neighbours were horrified which is why one left a note on my car. what could i ahve done if this good samaritan hadnt done this? what proof would i have about anything other than by magic my car had been moved? I dont really know about what DPE means etc but the common sense approach is how can one be liable for something they had no hand in doing just because they own the vehicle? thats like saying if someone steals my car and commits an offence, i am liable for it just because i own it. if that really is the case this is bureaucracy gone mad and no wonder the UK economy is going downhill because all we do is push paper while the rest of the world just gets on with it!
  4. Thanks for all your responses. I appreciate there is a procedure to follow and i will do that - it was Harrow Council - they are pretty inept and the 'wall of stupidity and arrogance' is frequently encountered. I appreciate the two teams do not communicate and can see how it happened. However it does seem ridiculous that they can do this and not even bother to let you know. They have my contact details. Also this is more than just getting the PCNs cancelled. This is the last thing I have time to do whilst my father has just come out of hospital after being in ITU for 3 months! So I will do it but why should i even have to and if i have to why should i do it 10 times - there must be an easy way to appeal all of them in one go? if there isnt the council will have to compensate me for my time. i cant be expected to prioritise this over my ill father. i also have the bigger issue in that the council contractors dented my car when moving it so i definitely want to track them down - may they are the ones that need to pay given they were the ones that caused the issue ie as you say the warden was only doing his job. however if i have to go to the adjudicator etc etc, at what point to the council pay me for my time? i think my approach will be one simple letter to get them all cancelled and if that doesnt work then make a lot of noise with media, mps etc. ie give them one chance to put things right but i dont have time nor inclination to encounter multiple walls of stupidity at a difficult time. I also dont think this is the first time it has happened as it happened before that i thought my car was parked somewhere it wasnt and then was ticketed but assumed it was my fault and i must have forgotten - i am just lucky that someone noticed this time. so i do think i will go to FOI to work out how many times they've moved my car as they may have made money off me in the past.
  5. Wonder if anyone can help alleviate the burden of these series of PCNs.... I left my car legally parked on the road for approx. 1-month in March during which time my father was critically ill in hospital. When I came back to find my car to my horror it was not where I left it. Luckily I spotted it 50-100 yards down the road, half parked in a permit holders only zone and half parked outside it, with 10+ PCNs attached! Luckily a good Samaritan who lived on the street had written a note stating "your car was moved here by a lorry and lifter by the people doing the road works". I spent the next hr knocking on every house to find this neighbour and finally did find her when she explained how it was unbelievable how far the council contractors moved my car only to dump it with the bonnet poking into a controlled bay and then proceed to ticket it every single day since! This absolutely beggars belief that they are allowed to do this! Now I fully appreciate that sometime during my car being parked there that maybe the council put up signs and because I had not gone back I had not noticed so I get that they are allowed to move the car, but on what planet are they allowed to move it into a permit holders only bay a very long way away from where I left it?! this is tantamount to theft! Needless to say it's not what I need with my dad only just out of hospital, and I intend to appeal but of course my 14 day period has long passed and do I really need to lodge my appeal 10 times?! This seems absolutely ridiculous that they can cause this and then I have so much inconvenience to resolve it. Is there anyway round this by writing to them listing all the PCNs and asking to cancel them all in one go seeing as I was not responsible and I have several witnesses who will vouch for the contractors moving my car? Can I sue the contractors for distress? Any help would be much appreciated.
  6. Thanks all --- was a long shot but in frustration phoned up MORE THAN today - part of the same group of RSA companies on the off chance they could help me-- after a bit of to-ing and froing telling me the website does work when it doesnt, she actually offered to take payment over the telephone, and confirmed to me that i was definitely insured and it would autorenew.....but now i have to phone up the RSA number tomo (if they bother to pick up!) to access my documents as it is an online only broker, and i cant get in online, they dont actually post my insurance documents, so until i can get in online i cant be 100% sure i am covered. Though I have paid, and got the full name of the lady at more than who processed payment. I ahve already tried comparison sites and unfortunately the cheapest i found was still £100 higher than my renewal quote hence wanting to renew!! probably because they are so carp and dont do anything! Anyway thanks for all the advice
  7. stupid question but.....if i buy car insurance on monday when does it start - the time i buy it, midnight later that day or midnight the previous day? because if the latter i should still be ok waiting until monday to call rsa and if i cant get through renew on monday? in fact my renewal date is set as 22nd, but it was the lady on live chat that said it will expire midnight on 21st.
  8. that's what i had hoped but the useless lady on the lady said that if i dont accept the renewal before midnight tomorrow it will automatically lapse!!! then she said she cant renew over live chat and to phone the helpline which is closed at the weekend! Honestly for an online broker it's bit useless if the website does not work! i thought it was just last 2 weeks, but now have read lots of reviews that say their website has been down for several months! so they must do it on purpose to make you call the 0844 number! basically ive got 2 options - wait til monday and try calling one last time. or just renew elsewhere for £80 more tomorrow. what im worried about is if i get therough on monday and they wont reinstate it from midnight (mon/tues) and make me start again, i would have been better off going elsewhere given they will prob just hike prices again. its ridiculous. anyway sorry am ranting now....!
  9. but i dont plan on driving on Monday.....just leaving it on the road without insurance until I can get through to this blasted number which is more likley on monday as opposed to at the weekend.
  10. Looking for some speedy help here. I received my autorenewal reminder from RSAechoice last week, completely online broker, have been trying to renew online all week, to no avail as their website says sorry we have an error, try again later. It has been saying this all week from every browser and computer i try so i know it is their end. Have tried phoning their 0844 helpline, put on hold for 15m then rings out. Tried this weekend again, they are now closed. Tried live chat, they cannot renew premiums over chat and speak to you like a robot telling you to renew online or phone the 0844 number even though i am telling them they dont work. Problem is my car insurance runs out tomorrow night. I guess i can just phone up a new insurer tomorrow, but will be forced to take whatever is out there and current best quote i have is a lot higher than the renewal.. Any advice???!! Where do i stand if i let my insurance lapse and try again to call them on Monday morning.. ..can they reinstate it from when it lapsed if its only 24 hrs since lapse? What are the implications- i would not drive the car on monday of course. Thanks
  11. Thanks all. Humble pie eaten gracefully Presley Point taken Andy - just wanted to make the point that one shouldn't be put off complaining when it clearly achieves results. TBH I was surprised by the outcome too ( though I think it is the correct option) - I assumed they would apologise and send maybe me some rail vouchers, so it was a good result. Fine to mark thus thread closed now.
  12. Thanks to Rebel for the only support on this thread. I am please to report the following outcomes: 1. A sincere apology from some employee I've never heard of 2. The matter was escalated to the Group Station Manager who is going to deal with the member of staff 3. A full refund of my entire taxi fare So, it turns out, that TFL did indeed take my "uneventful" complaint more seriously than the (non-customer service oriented) rail employees on this forum, which is just as well. I for one can't wait until they sack all the ticket inspectors and replace them with machines, as this event has just shown how useless staff are worse than none at all! Take note - rail employees on this forum (particularly sarcy Presley!)- with your overconfidence - "no way you're going to receive compensation"....turns out its best not to be so arrogant about something you know nothing about!! Anyway it certainly is a new dawn, new day and I'm feeling good
  13. Firstclass - you seem to miss the point. I am not complaining about planned engineering works - I am complaining about staff underperformance and misinformation - radioed through and verifying information that was completely inaccurate. I would say an apology and good will gesture should be minimal, particularly as it can be proven by listening to the radio transmission if they can be bothered. Also, am assuming by your username that you may work for the rail companies, which is then surprising that you are not aware that Chiltern Railway tickets come out of oyster cards not national rail tickets, so TfL do get that money. Either way, am not complaining about getting a refund for this, as you say I used the inward journey, and the outward journey never happened because tfl staff gave me the wrong information which made me miss the last train. All i can say is, in these cases, TfL underperformance of TfL staff is worse/more dangerous than them not being there at all - if i hadnt been told the incorrrect info, i would have made other arrangements to make sure i wasnt stranded. The fact remains TfL gave me innacurate information, which put me in an awful situation; it can be proven, and they should do something about it. i wasn't necessarily expecting a refund of the whole taxi fare but an apology and some sort of compensation for realising what the misinformation resulted in (as they can imagine for anyone that would have been in the same situation) is frankly just courteous. would be more than happy to go to the Evening Standard.
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