Xercise 4 less (Harlands) sent me to debt collectors

[Amywood]

I was with exercise for less for 18 month.

 

 

In may this year I canceled my direct debit and told the gym via email I was.

 

 

I moved house.

 

 

I've heard nothing from them for 5 months but

 

 

got a letter from crs debt collectors today wanting a balance off over £200!!

 

 

I went to the gym to see what was going on.

 

 

They still had my mobile number on their system but have not contacted me once,

 

 

they may have sent me letters but as I've moved I've not received them.

 

 

The gym say they need proof off the email

 

 

but I no longer have that account as it was hacked.

Where do I stand? Any help appreciated. Thanks

[renegadeimp]

Dont panic. The regulars will be around. Suffice to say, you dont have to pay the DCA ANYTHING.

[Amywood]

I must admit I'm panicking, my brother works at a gym and the DCA he uses write a few times and then do nothing... But when researching CRS, I've found that these have taken people to court in the past. In which I would then have to pay these fees also?

Again any advise please.

[renegadeimp]

There is absolutely zero need to panic. Sit tight and someone will be around asap. harlands and their pet DCA's are full of hot air. While you are waiting have a read of the gym forums, so you can get a feel for what to do.

[dx100uk]

something like post 9 here should do

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?435671-Credit-Resolution-Services-(CRS)-Energie-Fitness-Club&p=4639728#post4639728

 

 

dx

[slick132]

Hi Amy and welcome to CAG

 

CRS are just Harlands in disguise, pretending to be a separate DCA. They operate from the same address.

 

Their £200+ demands are nothing to worry about. In the 5+years I've been watching Harlands/CRS cases, I can't think of any that they took to court.

 

You do not need to send them proof of the email - the cancellation of the DD mandate is enough. Even if you had a copy of the email or of a letter, Harlands would probably say you have no proof that they received it !!

 

Thanks to DX for linking you to that example letter which you should be able to adapt and use for your case.

 

Send the letter to Harlands at the same address as on the CRS letter. Get a free Certificate of Posting at the PO when you send it.

 

Let us know how they respond and don't talk to them by phone at all.