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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Faulty laptop


danhill
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Hello,

 

 

I purchased the HP N268SA laptop for £499 from Curries PC world at the end of April / start of May.

 

 

Within 2 weeks on the 20th May 2014 the DVD drive of the laptop stopped working,

I took it back to the store where in line with their policy's,

my laptop was quickly replaced with an identical model with no hassle.

 

Last week the DVD drive on the replacement laptop has stopped working.

I rang up knowhow who went through some checks and confirmed that it was a hardware fault with the laptop

and I should take it back for either a repair or possibly a replacement.

 

I took it to the store, told them of the problem and that knowhow had confirmed that it was a hardware issue.

Despite this confirmation, they decided to completely wipe the laptop in store to confirm it was not a hardware issue.

 

 

After the laptop was wiped and a few hours of my time had passed the laptop was completely wiped as it was when new

and the DVD drive still does not work, and I have a laptop with all my files and software gone, a major inconvenience to say the least !

 

The only option they could offer me in store was a repair, which is understandable but to which I completely refuse due to the age of the laptop.

 

Where do I stand.

 

 

Head office are refusing to replace also.

 

 

Do I have to accept this repair?

 

 

If I wanted a second hand refurbished laptop.

 

 

I would have brought one.

Edited by danhill
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As it failed within 2 weeks, then I would be demanding a replacement, or a full refund.

 

It is clearly faulty from point of purchase, I would think who ever you have been speaking to has just left school and is unaware if

consumer rights.

 

Have a look at SOGA.

 

Lodge a formal complaint regarding head office's point blank refusal to replace, and remember there is always trading standards.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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It failed after two weeks.

 

 

They replaced it which I was happy with.

 

 

However the identical model has now failed with exactly the same fault after 3 months.

 

 

I have demanded a replacement which they refuse.

 

 

I emailed the CEO and got a prompt phonecall from someone at customer services who say they will only offer a repair.

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Hello and thank you.

 

 

It was paid via debit card.

 

 

I did mention to the person on the phone that I would try go down the route of a chargeback.

 

 

He instantly dismissed me saying the bank would contact them first and they would say they offered a repair to which I refused

so therefor I would not get my money back.

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Contact your Card Provider, ask to carry out a Chargeback, explain that the first one was faulty and replaced. The replacement is now faulty, the store have confirmed it's faulty. Explain that they refuse to replace it, instead they want to repair it, having spent £500 that is totally unacceptable. Explain that they've deleted all your data on the laptop.

 

Follow the call up by amending the following template (scroll down pick the correct one), send it Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Let us know what they say.

 

Hello and thank you. It was paid via debit card. I did mention to the person on the phone that I would try go down the route of a chargeback. He instantly dismissed me saying the bank would contact them first and they would say they offered a repair to which I refused so therefor I would not get my money back.
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I appreciate the prompt response.

 

 

Is their absolutely nothing I can do to get my replacement before I go down that route.

 

 

I need a computer working in the next few days.

 

 

ideally if there is anything I can do to get a replacement I would like to try that first.

 

 

Then use the chargeback as am absoloute last resort.

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You could go to the store again, explain that you've spent £500, under SOGA you want it replaced, the laptop should last longer then 4 months, reparing it is unacceptable. If they still refuse, ask to speak to Sebastian James CEO, whilst your there, don't leave until you speak to him, but stay calm.

 

I appreciate the prompt response. Is their absoloutly nothing I can do to get my replacement before I go down that route. I need a computer working in the next few days. So ideally if there is anything I can do to get a replacement I would like to try that first. Then use the chargeback as am absoloute last resort.
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You could go to the store again, explain that you've spent £500, under SOGA you want it replaced, the laptop should last longer then 4 months, reparing it is unacceptable. If they still refuse, ask to speak to Sebastian James CEO, whilst your there, don't leave until you speak to him, but stay calm.

 

I rang the bank anyway requesting a chargeback.

 

 

They said the issue is regarding a quality issue.

 

 

That is not covered under the chargeback rules

 

 

there is nothing they can do.

 

 

I feel like I'm hitting a brick wall.

 

 

I just want my laptop refunded or replaced!

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Your best bet is to ring them again tomorrow, when there is some one with knowledge of Chargeback.

 

http://www.adviceguide.org.uk/england/consumer_e/consumer_different_ways_of_buying_e/consumer_buying_goods_and_services_on_credit_or_by_debit_card_e/consumer_extra_protection_when_you_buy_on_credit_or_debit_card_e/extra_protection_when_you_buy_with_a_debit_card.htm

 

So I rang the bank anyway requesting a chargeback. They said the issue is regarding a quality issue. That is not covered under the chargeback rules so there is nothing they can do. I feel like I'm hitting a brick wall. I just want my laptop refunded or replaced!
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Having spent £500, the first product was faulty, the replacement is now faulty after just 3.2 months, the OP is within their rights to seek a refund. To contact Trading Standards, you generally need to go through CAB.

 

Why contact CAB? They will only advise you that if the retailer is insisting upon a repair, they are within their rights to insist on a repair. Makes me laugh that people only use the parts of SOGA that suit them.
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I will commence the battle today again. Thank you for the advice it is greatly appreciated.

 

Can I just clear something up. When I purchased the laptop originally, a contract between myself and Curries PC world was created. Curries PC world seem to think that when I originally exchanged the faulty laptop the original contract between us expired and a new one was created. I am under the impression that I am bound by the original contract and the exchange was done under the original contract.

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It was replaced after two weeks after purchase. The customer could have stated, 'I want a refund', instead he said 'I'll accept a 'replacement', the replacement is now 'faulty', now they want to send it away for repair after 3.2 months, thats quite a lot of money to spend a product that has shown almost zero reliability.

 

I am fairly sure that price paid doesn't really change what the retailer is entitled to do, repair, replace, refund can be done on anything covered by SOGA. Price paid usually only determines how long it should reasonably last in it's lifetime right?
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Also in the first instance the retailer can decide if they want to replace, repair or exchange. If I am still bound by the original contract like a I mentioned above, and not some new one like they seem to think. Then surely, in the first instance they chose to replace rather than repair. So why should I have to accept a repair this second time.

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