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danhill

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  1. Also in the first instance the retailer can decide if they want to replace, repair or exchange. If I am still bound by the original contract like a I mentioned above, and not some new one like they seem to think. Then surely, in the first instance they chose to replace rather than repair. So why should I have to accept a repair this second time.
  2. I will commence the battle today again. Thank you for the advice it is greatly appreciated. Can I just clear something up. When I purchased the laptop originally, a contract between myself and Curries PC world was created. Curries PC world seem to think that when I originally exchanged the faulty laptop the original contract between us expired and a new one was created. I am under the impression that I am bound by the original contract and the exchange was done under the original contract.
  3. I was extremely persistent. They repeatedly told me it could not be done. I feel tomorrow I will get the same response. Trading standards it will have to be by the looks of it.
  4. They said they know what charge back is. But they cannot offer it in this instance. I was passed between 4 people.
  5. I rang the bank anyway requesting a chargeback. They said the issue is regarding a quality issue. That is not covered under the chargeback rules there is nothing they can do. I feel like I'm hitting a brick wall. I just want my laptop refunded or replaced!
  6. I appreciate the prompt response. Is their absolutely nothing I can do to get my replacement before I go down that route. I need a computer working in the next few days. ideally if there is anything I can do to get a replacement I would like to try that first. Then use the chargeback as am absoloute last resort.
  7. I have checked and I am outside that time frame by a small amount from when the laptop was originally purchased.
  8. Ok thanks. What if that is refused? Do I have any other options?
  9. Hello and thank you. It was paid via debit card. I did mention to the person on the phone that I would try go down the route of a chargeback. He instantly dismissed me saying the bank would contact them first and they would say they offered a repair to which I refused so therefor I would not get my money back.
  10. It failed after two weeks. They replaced it which I was happy with. However the identical model has now failed with exactly the same fault after 3 months. I have demanded a replacement which they refuse. I emailed the CEO and got a prompt phonecall from someone at customer services who say they will only offer a repair.
  11. Hello, I purchased the HP N268SA laptop for £499 from Curries PC world at the end of April / start of May. Within 2 weeks on the 20th May 2014 the DVD drive of the laptop stopped working, I took it back to the store where in line with their policy's, my laptop was quickly replaced with an identical model with no hassle. Last week the DVD drive on the replacement laptop has stopped working. I rang up knowhow who went through some checks and confirmed that it was a hardware fault with the laptop and I should take it back for either a repair or possibly a replacement. I took it to the store, told them of the problem and that knowhow had confirmed that it was a hardware issue. Despite this confirmation, they decided to completely wipe the laptop in store to confirm it was not a hardware issue. After the laptop was wiped and a few hours of my time had passed the laptop was completely wiped as it was when new and the DVD drive still does not work, and I have a laptop with all my files and software gone, a major inconvenience to say the least ! The only option they could offer me in store was a repair, which is understandable but to which I completely refuse due to the age of the laptop. Where do I stand. Head office are refusing to replace also. Do I have to accept this repair? If I wanted a second hand refurbished laptop. I would have brought one.
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