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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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wonga disregarding letter re. circumstances and payment plan offer


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Hi as per my title, caught up in a multiple payday mess. One of which, Wonga, have refused to acknowledge the letter (they have signed for) explaining my financial difficulties and offering token repayments (£20 pm) on the debt (c. £540 inc. interest). Yet they CONSTANTLY pester me, 3 letters, countless phonecalls and multiple emails, claiming to have added over £100 to my debt in interest and fees. Can I 'force' a payment to them via standing order and then claim de facto acceptance of my repayment plan offer in lieu of a response or would I better formally complaining at their failure to respond to a letter I know they have citing my difficulties to repay? Cheers!

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Hello,

I am having problems with them too. I have emailed several times asking for them to set up a repayment plan and constantly asking to set it up asap so that I can pay £125 as my first payment but still nothing.

All they have said is.... log on to your account and request a payment plan that way, we are unable to set them up over email. However, when I log in, there is no option to set up any payment plan.

Have you tried emailing [email protected] and [email protected] they do eventually reply although tend to totally ignore what you're saying.

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You dont need to ask their permission. Just get their bank detail,s use your reference number and set up a standing order. Then simply tell them what you are paying.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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You dont need to ask their permission. Just get their bank detail,s use your reference number and set up a standing order. Then simply tell them what you are paying.

That's partially my issue, I'm looking to confirm what those bank details are if they aren't willing to respond to my letter.

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Hi there,

 

You have already received some great replies already, yet did want to say that they can at their individual discression: accept payment installments if you have a letter from a legal representative, informing them of your financial hardship - the Citizen's Advice Bureau will happily do this for free.

 

 

I once fell into the exact same 'pay-day loan' trap as yourself whilst I was working, and automatically helped themselves to my bank funds after a failed repayment date. I was fuming at the time - had no

real idea that they could do this. There is a part of legislation on their website if I recall, where it clearly states that they will attempt to take loan repayments (on and after the due-repayment date) if the loan not repaid in full etc etc...

 

 

They took multiple payments from my account, that led to crazy bank charges!. I think before you do anything, such as make a repayment, if they have already taken money from your card, do not then use the bank details that Huggy has kindly provided you - you will then have to repay not just any outstanding loan charges, yet vast interest rates in one scoop. I once made a repayment with their bank details, and they still said I had not repaid the loan and gave negative credit score. They need to freeze any interest rates you cannot afford to repay on top of outstanding loan repayments, and why I strongly urge you to go along to the Citizen's Advice, who will do the work for you and protect your consumer rights at the same time.

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Please have a look at the new FCA consumer credit sourcebook rules about this. - http://www.consumeractiongroup.co.uk/forum/showthread.php?426145-CONC-7.12-Lenders-responsibilities-in-relation-to-debt

 

It seems that Wonga are a disreputable company in a disreputable industry and we have seen today in the news how dishonest and predatory they are.

 

It is worth looking carefully at the CONC rules. They will turn out to be very useful if people become familiar with them and use them whenever they can.

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That's a terrible shame - they helped me. The FCA definitely has significant consumer protection clout above that of the CAB, yet when I did write to them, they simply put me through to the CAB in th end.

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I wish that when I had gotten myself into a financial mess with Wonga in 2012, the FCA had have taken the necessary action they ought to have done all that time ago! - I wrote to the FSA in 2012 yet they simply passed my complaint onto the Citizen's Advice team, who also advised me to contact the FSA - it was a roundabout circus at the time, that merely added to my own despair.

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my understanding would be if I don't make an attempt to pay that would only serve to undermine any future chat with the FCA..

Hi there,

 

You have already received some great replies already, yet did want to say that they can at their individual discression: accept payment installments if you have a letter from a legal representative, informing them of your financial hardship - the Citizen's Advice Bureau will happily do this for free.

 

 

I once fell into the exact same 'pay-day loan' trap as yourself whilst I was working, and automatically helped themselves to my bank funds after a failed repayment date. I was fuming at the time - had no

real idea that they could do this. There is a part of legislation on their website if I recall, where it clearly states that they will attempt to take loan repayments (on and after the due-repayment date) if the loan not repaid in full etc etc...

 

 

They took multiple payments from my account, that led to crazy bank charges!. I think before you do anything, such as make a repayment, if they have already taken money from your card, do not then use the bank details that Huggy has kindly provided you - you will then have to repay not just any outstanding loan charges, yet vast interest rates in one scoop. I once made a repayment with their bank details, and they still said I had not repaid the loan and gave negative credit score. They need to freeze any interest rates you cannot afford to repay on top of outstanding loan repayments, and why I strongly urge you to go along to the Citizen's Advice, who will do the work for you and protect your consumer rights at the same time.

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these are wonga bank details that i use for wonga just add your loan ref number to the tranaction.

 

Sort code: 200605

Account number: 43151468

 

Huggy,thanks. These are different from those on the sticky on this site...is yours a current/agreed plan with Wonga?

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The CAB are useful in some instances, but sadly lack the trained personnel to give really good advice in respect of debts. Now they have taken over pretty much all of the OFT work, then they are likely to be even more stretched by way of funds and staffing levels. If you have a complaint about the way in which Wonga have behaved, then a complaint should be made to the FOS

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

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Hi there,

 

You have already received some great replies already, yet did want to say that they can at their individual discression: accept payment installments if you have a letter from a legal representative, informing them of your financial hardship - the Citizen's Advice Bureau will happily do this for free.

 

 

I once fell into the exact same 'pay-day loan' trap as yourself whilst I was working, and automatically helped themselves to my bank funds after a failed repayment date. I was fuming at the time - had no

real idea that they could do this. There is a part of legislation on their website if I recall, where it clearly states that they will attempt to take loan repayments (on and after the due-repayment date) if the loan not repaid in full etc etc...

 

 

They took multiple payments from my account, that led to crazy bank charges!. I think before you do anything, such as make a repayment, if they have already taken money from your card, do not then use the bank details that Huggy has kindly provided you - you will then have to repay not just any outstanding loan charges, yet vast interest rates in one scoop. I once made a repayment with their bank details, and they still said I had not repaid the loan and gave negative credit score. They need to freeze any interest rates you cannot afford to repay on top of outstanding loan repayments, and why I strongly urge you to go along to the Citizen's Advice, who will do the work for you and protect your consumer rights at the same time.

 

I suggest payment through internet banking it took days to show on account because they then have to post it to your account on their side.

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I suggest payment through internet banking it took days to show on account because they then have to post it to your account on their side.

 

Thats their problem though. Not yours. Once payment is made, your side of the deal is done.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I am still baffled as to why Amazinglyso advocates going to CAB 'who will do all the work for you', whenever I've needed CAB they have been useless, (I suspect because I am not 'with children' and not 'that vulnerable'). You can deal with this yourself without having to wait for an appointment to see CAB (the local debt office has a four week non-urgent' wait list and a two week 'fast list').

 

This site has plenty of experience in helping people 'help themselves' get out of debt - in fact, I also believe that if you 'leave it up to somebody else to deal with' you will end up back in the debt trap at a later stage.

 

Payday loan has now become biig news, but the problems of the companies emptying people's bank accounts, generally ignoring guidelines (including their own 'organisation' guidelines) and being pains to deal with isn't diminishing.

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i have a payment plan set up with wonga i told them how much they would be getting and when all done by email.

all i asked of them was to put in writting that no interest or charges would be added to the account while on the payment plan.

needless to say they have not provided the email and there for not got my money nor will they i will waite for them to take me to court were i can prove i have been more than willing to pay it back and wonga have not accepted this.

PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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Sorry huggy41, but I think you should pay them money, then if they do take you to court you will have a much stronger case, again should they not cut interest etc, you have a great case for the FCA to deal with.

 

I don't think you can get out of paying them just because they don't confirm in email that your interest isn't being stopped.

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Keep hold of any emails or letters they might send in future.

 

 

Perhaps they wanted all the interest they could get hold of in anticipation of the fine they will be getting after the enquiry.

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For those that think the FCA will act on your complaint well, forget it. They do not act on individual complaints and will refer you to the appropriate body (CAB, Ombudsman)

 

What they do is collate all complaints and when they reach a target of complaints in a specific time, they may investigate.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 1 month later...

This thread has diverged a bit so just thought I'd do a little update. Nothing by way of a response from Wonga, just occasional "you are accruing charges" emails. Have now complained formally to them, no response after a couple of weeks. Have promised to make payment this payday if they don't respond by then and complain to FOS if no response in 8 weeks.

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  • 2 weeks later...

So we are 3 weeks after my formal complaint letter and today I have made the first payment directly to their bank account as advised. I would note yesterday (coincidence?!) they sent me an email 'notice of intention to register default' and today they have sent an email saying my debt has been passed to Moorcroft. Surely this is an inappropriate action if they have not responded to either my original letter, my complaint, and continue to disregard my demand that all communication be by letter? Am I ok to continue paying them meantime until they address my complaint directly and disregard communication from Moorcroft if forthcoming? Thanks.

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So we are 3 weeks after my formal complaint letter and today I have made the first payment directly to their bank account as advised. I would note yesterday (coincidence?!) they sent me an email 'notice of intention to register default' and today they have sent an email saying my debt has been passed to Moorcroft. Surely this is an inappropriate action if they have not responded to either my original letter, my complaint, and continue to disregard my demand that all communication be by letter? Am I ok to continue paying them meantime until they address my complaint directly and disregard communication from Moorcroft if forthcoming? Thanks.

 

As long as your have a record of payment ie bank statement then yes, keep paying them.

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So we are 3 weeks after my formal complaint letter and today I have made the first payment directly to their bank account as advised. I would note yesterday (coincidence?!) they sent me an email 'notice of intention to register default' and today they have sent an email saying my debt has been passed to Moorcroft. Surely this is an inappropriate action if they have not responded to either my original letter, my complaint, and continue to disregard my demand that all communication be by letter? Am I ok to continue paying them meantime until they address my complaint directly and disregard communication from Moorcroft if forthcoming? Thanks.

 

 

So I have today received a letter from Moorcroft, giving me 7 days to pay/agree to pay.

However, as expected the amount is far in excess of the original borrowing/interest (£684.34 vs. £514.99).

I wouldn't refuse to deal with Moorcroft as a point of principle but I would not entertain the false value.

 

 

Should I write back to Moorcroft explaining I await Wonga handling the situation as per my complaint or is it legitimate to ignore them until I get a formal response from Wonga? Thanks. :-)

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