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Amazon Returning Wrong Item


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I ordered a car cleaning product from Amazon at £13 and I received the wrong item what wasn't the same and was cheaper. After getting in touch with Amazon the company who sent the item told me to send a photo of the product I received to them and after sending them the photo they sent me out the right product what I ordered. Now Amazon has sent me a returns label. My question is what would happen if I don't send the wrong item back to them what they sent me ?

 

They did send me a returns label but after all it was there fault for sending the right item the first time so I want to know where I stand with this ?

 

Thank you

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Hi and welcome to CAG

 

You must send the wrong item back. It won't cost you as Amazon have supplied a label.

 

You now have the right item and as mentioned, if you don't send the other item back you will be billed.

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The reason I would keep it is because it is a product I would use.

 

Amazon did send me a label but that does not cover the cost of postage and packaging so I am expected to pay for postage and packaging and with living rural I'm expected to be in convinced by travelling to my nearest post office!

 

I would rather pay for the product then as it would cost about the same to send it back so how would I go about paying for the item threw amazon ?

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eric, I think you misread the OPs posts - they are more than happy to pay for the item.

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