Jump to content


  • Tweets

  • Posts

    • Thanks Andy, There will be money left as they own their house. That's why I was thinking it may be cheaper to pay off the debts now, with a discount, rather than in full when the time comes.
    • No hard or fast rules ...if you have referred to it or intend to refer to it and rely on a document as evidence it goes on the list as an exhibit. No you can raise that within your statement but remember that sec 69 is at the discretion of the court a judge may allow the full amount claimed or reduce it to a lower % or none at all. Yes the claimant must serve their N265 on you...any document on theirs that you do not have you can request a copy and then use in your statement. Will it assist your defence ?
    • Hi all, I have previously been helped by the wonderful people on these forums, which helped me out of debt and to a much stronger position that I am in today, for which I am eternally grateful. My debts were all cleared, I now have no debt (apart from a mortgage) and an excellent credit file. I did also show my gratitude with a donation, which even if it helps just one other person out of spiralling debt, it would have been worth it. Sadly, my elderly parents did also run up some debts a few years ago, some through loans and some through credit cards. A few years ago, my father had a medical episode which has left him paralysed on one side of his body and now is confined to a wheelchair, and is pretty much non verbal (he can only manage a handful of words, and gets confused easily). I'm seriously not sure how far any County Court Action would get against him due to his current state, if any of the DCAs were to proceed down that route. Luckily nonw have tried, but can only think that any action would be discontinued by a judge. Before his medical episode he did set up a payment plan with some of the DCAs that were chasing him, which have continused being paid to this day from his bank account. They are literally minimum amounts, but obviously these actions have kept those debts current. However, some of the other debts have since become statutory barred due to the time elapsed since the last COA. My mum does have Power of Attorney over his financial affairs so can act on his behalf, with me as backup if god forbid anything happens to my mum. Their wills are set up for everything to go to the other should either of them pass away, and then to their children upon the passing of both of them, with myself being named as the executor on both of their wills. I have recently been reading up on the role of an executor, and part of the duties is to pay any outstanding liabilities before distributing the remainder of the estate. I have seen, in several instances, of a recommendation of posting about any death in the local newspaper column and the gazette to limit any future liabilities as executor in case of any debts that are unknown to myself. But this does lead me onto the debts I do know about. Am I right in thinking that the current debts that my dad has been making token payments on would have to be repaid in full to the DCAs upon his death? If that is the case, is it worth negotiating a full and final settlement, with a discount, on his behalf now? And with the debts that are statutory barred, am I correct in presuming that they would not need to be paid upon my dad's death as they wouldn't be legally enforcable in court? Thanks in advance for all of your help!
    • Hello AndyOrch For the n265 please would the below list of documents be sufficient ? 1. Pre-Action protocols. Claimant confirmation that they have not complied or have only partially complied (last page of claimants N181 Direction Questionnaire) Dated 16/04/2024 2. Copy of the Lease - Dated 4th September 1998 3. Statement of account (up to 1st Feb 2024) - Dated 20/02/2024 (This shows a slightly different balance to the one included in the Claim form as theirs was only up to 24th Jan 2024) 4. CPR 31.14 Request - Dated 28/02/2024   With regards to the Claimants claim for interest under Section 69 of the County Courts Act 1984 where the amount is incorrectly calculated due to the account balance and also appears to be duplicated, should I list their POC ? Additionally should I include any e-mail exchanges (I don't have all as some went to junk and auto deleted due to an issue with my e-mail account and I was reliant on my phone for seeing e-mails) ? I don't have the last e-mail that was sent prior to the claim being issued. I guess that I can ask the claimant for a copy of this one ? The claimant has refused to action the CPR 31.14 request.  Regarding the Section 20 notices relating to the major works, should I include if we have a copy ? Is there anything else that I should include in the list relevant to our defence ? Will the claimant send us a similar list via N265 ? They did include a Continuation Sheet with their N244 giving a background of the case. Just wondering how we know all of the documents that they will rely on.   As always really appreciate any help and guidance that you can provide.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Microsoft: Incompetence, fobbed off, frustrated misled REPEATEDLY


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3653 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello, I am not sure if this is the correct board to post in, please feel free to move this thread if this is the case.

 

Hello CAG, I am a new member here! Please bare with me as I try to explain my issue:

 

I have been a Microsoft customer for almost 12 years and now they seem to be stone walling me with an issue in relation to Halo 2 for PC.

 

I first contacted them on 7th April and I have reported my issue to them almost on a daily basis since then and I have not got a very good service. I have been repeatedly fobbed off, lied to, and only ended up extremely frustrated at the end of each contact. Only saying I have to wait a number of days despite being given dates that have been and gone including 13th, 14th and 15th April for a solution. And yet, here I am, still waiting for an answer.

 

The problem is simple.

 

I have Halo 2, it requires an activation key to be used. I have entered that activation key and it activates successfully when you activate it online over the internet. When I try and play the game, I get the following screen:

 

xbl_h2_zps31688a3c.png

The game I have is completely original, bought from a store around 7 years ago and I have had no trouble with it till now. I have contacted Microsoft repeatedly about this (I have chat logs to prove it) and on each occasion, I have had false promises of this and that.

 

I have the original game and here is the picture as proof:

 

IMAG0097_zps482959a0.jpg

I don't know what else Microsoft need to provide me a solution to this problem. I omitted the key from this post in order to prevent it being misused by other people, but I forwarded the original and unedited image to Microsoft's customer support in it's entirety including the key. And 8 days after bringing it to thier attention, I am still being fobbed off and lied to with false promises that have never materialised. I have now been told to wait till the 18th and that would equal 11 days after first bringing the problem to thier attention. Even though I was promised a reply and a solution on the 13th, 14th, and today yet I am still waiting and now being told to wait till the 18th. This is AFTER I was promised a solution on the other said 3 days, and nothing came. Is Microsoft support this bad?

 

I have had enough of the diabolical treatment I have received the the lies I have been told for 8 days as of today. Is Microsoft THAT incompetent and ignorant?

 

I am at the end of my tether and extremely frustrated, what can I do about this to force the issue and get a solution as promised repeatedly on 3 different days that I was promised a solution?

 

Thanks in advance.

Edited by «THÖMÅS®©™»
Images don't work?
Link to post
Share on other sites

What response did they give you? Also, if you are only playing single player, you can get a no-cd crack. perfectly legal to use as you own the original game.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Woops. Sorry i skimmed over it.

 

Can i ask if you've made an official complaint and escalated it out of the char reps hands into a senior managers view?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

The time to get a formal complaint in. Skip the phone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

How do you mean you get fobbed off when you send a formal complaint?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

Edited by «THÖMÅS®©™»
Added a sentence.
Link to post
Share on other sites

I think you really need to get a full written complaint in.

 

Im unsure who the regulator would be to solve disputes in this type of problem. Perhaps others will know.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

 

 

 

It's only a computer game at the end of the day, don't let the stress make you ill.

Link to post
Share on other sites

I think its more to do with the fact that they have basically blocked him from using a product he has paid for gany. Think how many others could be affected.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

This is quite a common issue. Have you tried the fix in http://support.microsoft.com/kb/960480?

 

Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

Personally, i would just use a no-cd crack. IIRC halo 2 doesnt have any DRM so a no cd executable is perfectly legitimate to use providing you own the account. Of course, it wont connect to windows live, so no multiplayer, but the game is still perfectly playable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

 

I know this, but I own both the original game and CD key, the proof is above. Halo 2 was designed for Windows Vista, but WILL run on Windows 7, I have been running it on Windows 7 for ages. No trouble at all till I had a system crash (HDD failed) and had to buy a new system disc and re-install Halo 2 as a result. Then this mess started and I cannot believe how arrogant and stubborn Microsoft are being about it. It's not as though I am trying to rob them of billions of pounds is it. Why should I pay for a new game when it was not my fault that my HDD failed, why should I buy a new game when Microsoft have the solution but refuse point blank to provide it.

 

In my view, talking to Microsoft is like playing chess with a pigeon, the pigeon will knock your king over, then strut its stuff then fly off. In short, I am saying that no matter how many times I demand a solution, they will fob me off, take the liberty, and wind me up more and more. And I swear they are doing it on purpose so that they have an excuse to either end the chat, or hang up the phone on me. That is very bad business practice, and they know it. I have explained the problem so many times that I have lost count, and they wind me up by asking me what the problem is. When they know what it is when I give them the service request numbers that I have. I honestly don't know what I have to do to get through to thier thick skulls. It's like talking to a zombie. You never get anywhere with a zombie.

 

I have had one Windows Live account, and I upgraded it to Gold on October 27th 2013. And still, I get treated like this. It is diabolical!

 

I accept the "prevention of piracy" thing. However, I am the owner of the game and product key within, and have been for YEARS. Yet I am still fobbed off, ignored, and mocked.

 

I swear that they get some kind of satisfaction out of making me ill. If they did not, I would not have started this thread, but rather playing Halo 2 instead.

 

I have also tried to phone them, repeatedly, same old stuff, same old fobbing off, same old excuses.

Link to post
Share on other sites

 

Who likes my avatar?:whoo:

 

Usernames no bad either :)

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

Thor from Stargate SG1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They all look the same to me since theyre clones ;)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Are you two on the same planet as me :becky:

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...