That's interesting thankyou. I have made a report on Action Fraud following the advice above and they've given me a crime number. I'll see what Amazon and the credit card company come back with.

I've also sent plenty of things back to Amazon in the past. The issue here is that I didn't return a PlayStation 5 because I never received one in the first place. I returned what I did receive which was, as I said, cat food and toilet tissue. I think they're refusing to acknowledge that I didn't receive the PlayStation and it's been pilfered somewhere along the supply chain. Anyway, they have received it and I have the Evri barcode to prove it. They just haven't refunded. As they received the return on 20th March, they've had a lot longer than 7-10 days to refund me.

Hi- Yes directly with Amazon. Yes they did. I returned it through Evri. Thanks for that- I've emailed my credit card company and asked them to initiate a chargeback but I think they're going to want proof I've asked Amazon for a refund so I've written a letter to Amazon at the 60 Holborn Viaduct address in London. I asked for a transcript of the conversations I've had with Amazon staff through chat but nothing so no proof I've asked them for a refund. The problem I'm having with Amazon is very poor customer service. I've contacted them by phone and through the online chat tool several times now and keep getting the run around. I'm told the issue has been escalated in the returns department and then I'm told I would be getting the refund today but nothing. Yep, I took a pic of the contents and I called directly after receiving the cat food but they're just really poor. The reason I'm putting this down to Amazon is because the delivery was made by a prime van, no Evri except for the return. Either the warehouse staff or the delivery driver swapped the PS5 out but it's down to Amazon?

Hi All I'm not sure that this is in the right place to post this but hopefully a moderator can move it if it's not. Last month (15/03/2023) I bought a PS5 from Amazon. The following day I received a big bag of cat food and Andrex toilet tissue. I raised this with Amazon customer services the same day and the cat food and Andrex was returned on Monday 20th (I have the receipt from Evri). After trying to deal with Amazon customer services to get a refund, I've realised that this is an exercise in futility and so I'm going to escalate this. I'm assuming that in the first instance I need to issue a chargeback with my credit card company? I've emailed them asking them to perform a chargeback, but if anyone has had a similar experience that they've resolved, then I'd appreciate hearing about it? IAfter doing a bit of research, I see I've not been the only one to be scammed by less than honest Amazon staff! Many thanks

Hi- Yes, it's been done. The default removed from my credit file and my credit score has gone up as a result. Can't fault Neil Berkett on this one! Leigh

Well, I just wanted to log in and say how impressed I have been with the reply I was given by Neil Berkett, CEO of Virgin Media. He personally acknowledged my email at 06:52 and handed the case over to a member of his team. I received a call just after 2pm informing me that the case had been investigated and that Virgin are instructing that the default against my credit file will be removed within 14 days. I had already exhausted all avenues of complaint several years ago and was starting to despair at ever getting the situaton I outlined above fixed, but this is such a breath of fresh air; a Senior Manager who obviously values his customers and the reputation of his company. Much kudos to Neil Berkett on this one!

Thanks Silverfox... I'll probably end up doing what you suggested but have emailed Neil Berkett (Virgin Media CEO) to see if I can get a quick response before digging in for the long haul! Leigh

Hi Everyone Any observations/ advice with the case below would be appreciated... In 2007, just as Virgin Media was taking control of NTL, I signed up with Virgin’s phone service, opting to pay them for my line rental and calls. Not long after I had done this my phone line was hacked by one of myneighbours who, unbeknown to me, had ran up a large bill by the time I had discovered what had happened and reported the problem. Virgin sent an engineer to fix the problem but even though their own engineer acknowledged that thephone line had been hacked, Virgin still sent me a bill for the calls made. The itemised bill listed both the calls I had made and many made by my neighbour. The outstanding bill was for over £400 and I settled the part which applied to me as I recognised the numbers I had dialled. However, Virgin continued to pursue me for the remaining £247 outstanding which I refused topay. I tried many times, over several months to resolve the situation. Unfortunately, despite my protests that I had been supplied with an unsecured line (shown by the fact that it had been vulnerable to hacking), Virgin refused to listen to my arguments and passed my “debt” on to a debt collection agency. As a response to this, I involved my solicitor and the unpaid debt, being in dispute, was returned to Virgin. My solicitor demanded copies of the contract I had signed with Virgin and relevant documentation pertaining to this case. Virgin never replied. Virgin then seemed to give up its pursuit of this “debt” which I still maintain was not of my making. However, upon checking my credit file, I find that Virgin have recorded me as defaulting on the account. I find this ethically unfair as I have tried very hard to resolve the situation. I have only recently checked my credit file with Equifax and have raised the dispute with them but I led to believe that Virgin must inform them and only then can the notice of default be removed. My latest move is to use a template letter from here [wouldn't let me insert line as i don't have 10 posts?!!] In order to get Virgin to remove the default. I'm thinking it's unlikely that they will stil have the paperwork on their files in which case I should be able to get them to remove the default. Has anyone been through anything like this with a communications company? Thanks Leigh