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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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123-reg changed terms of service


cobalagi
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123-reg are domain registrars.

They have introduced a new charge to transfer .uk domains away.

This contradicts previous terms and very visible statements on their web site.

They have given no notice of the change in terms.

I want to transfer to a new registrar, and have asked them to waive the charge as it was not part of my agreement when I paid for domains there.

But they are refusing to waive it pointing to a clause (that probably was in effect) that basically says they can do what they want when they want:

 

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client
Rather than me trying to explain it all in further detail maybe simplest if I point you to this web page where they explain it very well.

 

http://www.mayne.net/123reg-domain-name-hostage/

 

some people on there have had success, but 123-reg are still refusing to allow me to transfer away free.

 

What are my legal options and levers here please?

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Except you signed under a different contract and were not given notice in advance so you could migrate away.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Except you signed under a different contract and were not given notice in advance so you could migrate away.

 

well yes we agree on that. (I think)

 

However, as I said, as I have put those points to them and they are still refusing to allow the original terms (ie: free transfer away) to stand, claiming they have right to change terms "without the prior consent of the Client"

 

So I ask again:

What are my legal options and levers here please - to get them to honour the original agreement?

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They can indeed change the terms without prior consent, but they should let you have the chance of moving away from that registrar if you decide you don't agree with the terms.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I thank you again for your input

but they should let you have the chance of moving away from that registrar
and again I agree with you, but they dont agree. In fact they completely disagree.

I have explained the obvious points several times via email.

Still they are refusing.

 

So it seems I must ask again:

What are my legal options and levers here please?

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Ask them to elaborate on the reasons, but ensure you make it a FULL complaint. That way they are forced to deal with it within 8 weeks, or the regulators will decide for them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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thank you again for reply

I have some questions:

what constitutes a 'FULL' complaint?

why do they have 8 weeks? what governs that time period?

which is the regulator that will decide? and how do I invoke that regulator?

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A Full complaint is a letter sent via their complaints resolution procedure. You outline concisely the problem, questions you have and what you would like to see as a resolution to your complaint.

 

They then have 8 weeks ( 56 days ) to resolve your complaint in full in the form of a Final Response. If you do not amicably resolve the complaint in that time, then whichever comes first out of the 56 days or final response, you escalate the Complaint to the regulators, who will have an adjudicator investigate and cake a response. If you do not agree with the adjudicator, you can escalate further to the ombudsman.

 

In response to your other questions, lets not get too far ahead right now. You need to get a formal complaint in writing to the CEO, and send it by recorded delivery. As soon as you post that letter, the 8 week timer starts ticking. Sadly, it isnt a fast answer to your problem, but it will show 123-reg that you arent going to be taken for a fool and you know your rights.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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as far as I know the regulator with a UK domain is Nominet - But I'm not sure, do you agree?

If so, as far as I know Nominet have no opinion on whether or not the registar wants to charge a fee to transfer away.

Thats down to the the agreement between registrar and client.

They are saying they are within their rights. I dont agree.

The issue here is whether they have a legal right to change that agreement as they have done. And it seems to me that in order to compose a FULL complaint I have to understand that position - which I dont.

And with the greatest respect your responses are doing little to help.

Can you please be specific about the legal position re the contract.

 

and what/why is the 8 week period you mention please? What governs that?

 

and who is the ombudsman here?

 

thank you

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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yes, thank you for those. altho I did know where they were I thank you for pointing them out.

 

But as to my original question:

What are my legal options and levers here please?

it still remains unanswered

I will be grateful for any input specific to that.

 

for example this:

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client

 

can such a clause be included in a contract in UK consumer law?

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Possible breach of contract on their part? The fact that they are basically holding your domain to ransom? That cause can be added, however, as i mentioned before, they should give you a chance to opt out of the agreement if you decide not to continue with it. Otherwise you could buy a 2 year registration, then a month later, they say they are putting prices up, or in your case, adding on various spurious charges for transferring domains.

 

You signed up to a contract that did not have any charges for transferring away. Now theyre trying to force them on you. Thats why im with godaddy and another american host for my sites. I cant be bothered dealing with all the third rate Hosts in the UK anymore.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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While having absolutely no clue as to what domains and the like are, this smacks of an unfair contract and as such you could cite the UTCCR at them.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?421863-Guidance-The-Taking-Control-of-Goods-Regulations-2014-Statutory-Notices

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi silverox1961

thanks for reply

this smacks of an unfair contract and as such you could cite the UTCCR at them
a 'domain' in this context is a domain name such as consumeractiongroup.co.uk

'domains' are generally not 'owned' they are 'rented' from a national or global controlling body via a registrar.

whilst I do think what they've done creates an unfair contract I dont think that UTCCR thing is really applicable.

I have still control, its just they recently changed terms and conditions without notice meaning I have to pay to move to another registrar. Thus holding me ransom - which I think is probably kinda not illegal in this context ... maybe ... As long as thats what they said when we agreed terms. Which it wasnt.

 

I think my question hangs on whether they can change terms without notice, given this clause is in the existing t&c's

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client

 

and can such a clause be included in a contract in UK consumer law?

 

[this forum has a very annoying habit of just dumping carefully crafted replies claiming user is not logged in]

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As already said. They CAN add that clause, but they must allow you to opt out if you decline the change.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Don't expect any succses with a complaint against 123-reg.

 

Con artists and cheats.

 

H

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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As already said

If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

What are my legal options and levers here please?

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

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Don't expect any succses with a complaint against 123-reg.

 

Con artists and cheats.

 

H

con artists and cheats - yes I couldnt agree more

But I'm sure enough they are in the wrong and I will get success.

Just trying to understand the technicalities

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If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

 

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

 

I think it might be better if you stop the personal attacks. Your argument lies within the unfair contracts. But you seem to completely gloss over that.

 

You have been given info on UTCCR but you say its not applicable. It IS applicable because it is clearly an unfair contract as they havent allowed you to opt out. If you aren't willing to listen to advice via a site team member who is very knowledgeable about unfair contracts, then theres little point continuing the thread.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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con artists and cheats - yes I couldnt agree more

But I'm sure enough they are in the wrong and I will get success.

Just trying to understand the technicalities

 

To be sure isn't enough. If it's in the t's&c's you don't stand a chance. As I said. Con artists and cheats.

 

H

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

 

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

 

With all due respect . That post was uncalled for to put it "mildly".

 

Renegadeimp's advice appears to be correct. If you want to alter a contract,you have to offer the option of not "Accepting" the new contract and opting out.

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With all due respect . That post was uncalled for to put it "mildly".

speaking personally I dont think it was.

I pointed out the specifics of my questions several times and asked renegadeimp again and again to address it specifically - which he/she didnt, at least not in manner that I as a lay person could grasp.

 

Renegadeimp's advice appears to be correct. If you want to alter a contract,you have to offer the option of not "Accepting" the new contract and opting out.

I agree with that.

However I posted here because the provider does not agree. Therefore I wanted to understand on what legal basis I can address their reluctance.

renegadeimp continued to respond with unspecific vagaries, which appeared to me to indicate that he wanted to try to find a solution without actually knowing what that solution was. I thanked him several times for his input, but as noble and generous as his input was I felt it became increasingly unhelpful - so I said so.

Edited by cobalagi
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I think it might be better if you stop the personal attacks. Your argument lies within the unfair contracts. But you seem to completely gloss over that.

 

You have been given info on UTCCR but you say its not applicable. It IS applicable because it is clearly an unfair contract as they havent allowed you to opt out. If you aren't willing to listen to advice via a site team member who is very knowledgeable about unfair contracts, then theres little point continuing the thread.

 

I read the page on the UTCCR which silverfox1961 kindly pointed me at.

It appears to me that it relates to 'goods' and the seizing of 'goods' rather than services, which in my humble opinion is what I think I am dealing with. Thats why I said I didnt think it was applicable.

If you understand why it's applicable in my case would you please be so kind as to explain that to me.

Or if you have other specific information which you think might be applicable I will be very grateful for your input.

Otherwise I thank you for your input so far but I agree with you that there is little point in you continuing in the thread.

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To be sure isn't enough. If it's in the t's&c's you don't stand a chance

thanks Hammy - but they've had a change of heart this morning and agreed to let me go foc

 

As I said. Con artists and cheats.

H

at least I agree with somebody here :wink:

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