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    • Agree with DX, Sadly, from the pics, it looks like you're bang to rights😪 The rules are very explicit. Before entering the box, you must ensure that you are able to completely exit. It looks like the car in front may have moved a couple of feet and tempted you to set off, but when you did that, there still wasn't enough room to completely exit the box. By all means ask to see the video evidence, but saying you had to stop because the vehicle in front stopped, isn't a valid defence.
    • Hello, welcome to CAG. I imagine the letter that the security guards talked about will be a letter from a company or lawyers who specialise in trying to extract money from shoplifters. I think Sainsbury's use DWF solicitors, otherwise it could be a company like RLP. It won't be a 'fine', only the police can do that. Look at this as a parallel 'justice' system that doesn't involve the plice. If you read around the forum for other cases of shoplifting, you'll get the idea of how this all works. If you think your behaviour has become compulsive, we suggest having a chat with your GP who should get you help for this. Best, HB
    • despite our wettest 18 months on record,  Low levels of rain and snow have cut Canada’s hydropower production, forcing it to increase electricity imports from the U.S.   - NYT
    • Hi all…. i was wondering if someone could help me. I am ashamed I have been caught shoplifting from Sainsbury’s by two undercover security guards who I suspect have been following me for a week now… I have been impulsively shoplifting due to what I think could have become an addiction of some kind. I am ashamed of what I had been doing and I do believe being caught has been for the greater good. i was taken to a room and asked to empty my bag, the guards were slightly rude but I complied with them politely as I know they are just doing their job and I am in the wrong. They retrieved my address, name, birthdate and took a photo of me, they asked me how many times I had shoplifted and I said twice and I didn’t want to be foolish and say just once. They issued me a letter of ban from the store and if I was caught in the store again the police would be called. They told me I would be paying 2x what I had stolen today as the goods had been damage which I am guessing is stole around £65 worth roughly. I did offer to pay for the items I had stolen on the day but they declined. They did not call the police but let me leave after claiming I was a lucky person. They told me to expect a letter in the post and that I “would be smart not to ignore it”  what should I be expecting in the post from them? I am aware from reading a lot online about security costs.. people mentioned to ignore these costs however as I had damaged the labelling on the goods should I still comply and pay the fines ?  kind regards awful shoplifter
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Misleading images online - what is the legal situation?


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Is there something under UK law to prevent an online seller displaying misleading photographs even if there is small print to state the photograph shows something not included?

 

I recently bought what I thought was an A2 picture frame from Amazon. A search on Amazon for "A2 frame" showed this item: (unable to link, please search Amazon for B009RBIZ1O)

 

The item I received was a rolled up poster. On checking Amazon I noticed some small print at the end of the long description. I also noticed other people had left negative reviews because they had also thought they were purchasing a frame. The seller appears to be using an Amazon account to accuse these customers of being stupid. In the meantime they have a much more suitable photograph of a poster they could use as the main image.

 

While it isn't a huge amount of money it annoys me to see they are aware of the confusion from previous customers and leaving comments on their reviews calling customers stupid. All they need to do is swap the photograph but I suspect they know they wouldn't sell as many £10 posters this way.

 

I tried contacting Amazon who just put me in touch with the seller for a refund but I actually want them to change the misleading photo.

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I recently bought what I thought was an A2 picture frame from Amazon. A search on Amazon for "A2 frame" showed this item: (unable to link, please search Amazon for B009RBIZ1O)

 

http://www.amazon.co.uk/LIFE-MANIFESTO-POSTER-Original-Motivational/dp/B009RBIZ1O

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Its now available in A2 which is ideal for a dorm wall or framing. The Life Manifesto poster is printed on 100% recycled paper too, so you can have a clear conscience! Postage & Packaging We pride ourselves on packaging items well. All posters are packed in unbleached acid free black tissue paper and posted in a brown kraft postal tube with plastic end caps. So it arrives with you in perfect condition! All our posters are printed with a 'return address' on them, so in the unlikely event your poster doesn't reach you, it will be returned to us. **frame not included**
My opinion, others may vary: The description clearly states that frame is not included - The photo is purely for illustration purposes.

 

Mislead, no. Ripped off for a bit of tat, probably. You do have some degree of protection under the Distance Selling Regulations - I'd suggest pursuing that line rather than misrepresentation if you want a refund.

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something happened to me a couple of weeks ago on ebay. i and a friend were looking at monster hoody and we found one with bikes on the back and the monster logo on the front. that's what it showed in the pictures but when i got it it had nothing on the back i was really angry as it showed something on the back that is why i ordered it. ebay would not refund so we had to order a different one and pay more money. i emailed the seller as i thought he had sent wrong one but he told me none of his have anything on the back so its false advertising :x

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I agree with mr p, they have clearly made an effort to say it doesn't come with a frame. It's a poster, you ordered in error, without reading it fully. I've done it myself before, I just took it on the chin.

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