vodafone taken payment but have lost it! *** RESOLVED BY LEE ***

[clemma]

I am hoping Lee is still around in the hope that he can resolve this matter.

 

On the 28th February I made 2 payments of £30 to Vodafone using the automated service. Both payments were debited from my account as expected. Now here's the problem. Vodafone have only credited one payment to my account and have seemingly lost the other. Despite me calling everyday since Monday (when my online banking showed both payments having left) not one member of the customer service team has been of any help. I have emailed proof (as requested by 2 different "customer service" reps but not one has replied. This is despite the reassurance that they would call me back straight away.

 

Now Vodafone, starting on trend with their ineptness, have starting sending me text messages threatening to restrict my services unless proof is provided! I am sick to the back teeth of it all now.

[clemma]

http://m.flickr.com/#/photos/119641422@N02/12986488544/

 

I've forgotten how to put pics on but there's the link.

[BRIGADIER2JCS]

Make a formal complaint to VF send the evidence you have on the payment with it.

[ims21]

I am hoping Lee is still around in the hope that he can resolve this matter.

 

 

Here you go clemma....this is how to get Lee on board

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Please note that there are no spaces in the e-mail address, our forum puts a space in to help prevent spam.

 

When you have done the above you will receive an automated reference number. Please post that number on this thread so that Lee can track it.

[clemma]

Make a formal complaint to VF send the evidence you have on the payment with it.

 

They've had the evidence. Twice. And yes, huge complaint going in once this is resolved. I've never been treated in such a despicable way. At one point I was told I was wrong and I'd read my statement incorrectly!

[clemma]

Here you go clemma....this is how to get Lee on board

 

 

 

Please note that there are no spaces in the e-mail address, our forum puts a space in to help prevent spam.

 

When you have done the above you will receive an automated reference number. Please post that number on this thread so that Lee can track it.

Thank you.

[clemma]

Reference number #6304443

[Lee Vodafone Company Rep]

Hi clemma,

 

I'm sorry to see that you're not having the best of experiences with us at the moment.

 

However, rest assured that I've got your email and will get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[clemma]

Hi clemma,

 

I'm sorry to see that you're not having the best of experiences with us at the moment.

 

However, rest assured that I've got your email and will get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

 

Hi. Not sure when you'll get round to contacting me but I'm not available between 4.30pm and 6pm. Kind of fed up of waiting to be honest....

[clemma]

All sorted thanks to Lee. Still going to complain about this though! However, I will also be praising Lee

[ims21]

Excellent. I will mark the thread as resolved

[citizenB]

All sorted thanks to Lee. Still going to complain about this though! However, I will also be praising Lee

 

That sounds like a good idea something along the lines of you had to resort to using an online Consumer action group, where fortunately they have at least one member of their staff who is prepared to deal with a complaint correctly.

 

I am pleased this is sorted out for you - well done Lee

[Lee Vodafone Company Rep]

Hi clemma,

 

Thanks for updating the thread following our conversation on Friday.

 

As you remain unhappy with the level of service previously received, I'll try to reach you later today to discuss things further.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[clemma]

You couldn't have been more helpful Lee. It was everyone else....

[Lee Vodafone Company Rep]

Hi clemma,

 

Thanks for your time again yesterday.

 

If you need help with anything else in the future you know where to find me.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK