Ebay issue/message from seller

[CuriousBear]

I bought an electrical item a couple of months ago that was faulty,

 

I had to open a Paypal dispute,

 

the buyer refunded me and I informed the seller I would be sending the item back.

 

I sent it back using Hermes 3-5 standard delivery (this was around 6-7 weeks ago,

heard once from the seller around 6 weeks ago saying that they hadn't received it,

didn't hear anything for 5 weeks then suddenly I receive a message out of the blue today saying:-

 

I have now allowed more than enough time for the item to turn up, so it's clearly obvious you have not returned the item.

 

You will have also recieved correspondence from PayPal but no reply from you.

 

This message is to give you the option to refund the £181.45 in full as I now can't and won't trust you to send this item back. If you do not correspond with this message I will have no option but to take legal action and credit action.

 

This can involve the police due to fraud and The Small claims court as I have enough proof to do so. Credit action invovles reporting you to the credit bureaus.

 

My number is *********** if you have the decency to let me know what your intentions are.

 

 

(Different name to the seller here at the bottom but same surname.)

 

(So and so's Representative)

 

I haven't received anything from Paypal, as far as I was concerned they received their item,

It was sent back so I won't be refunding and cannot afford to do so now anyway due to very recently losing my income.

 

I just wanted thoughts on the seller's message and what might happen now?

 

They are more than welcome to take me to Court if they feel they need to as I haven't done anything wrong.

 

Thank you for reading and I hope you can give me some advice.

[renegadeimp]

They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I love how they consider their partner to be a legal representative. Especially if they are considering police/court action.

[kirkbyinfurnesslad]

All I can is they can't report u to any credit reference agency , that is total rubbish

 

Your credit file would only be affected if you lost a court claim and then didnt pay

[CuriousBear]

They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I appreciate your reply and thank you for reminding me about this,

 

I informed the seller I was in the process of moving when I sent this item

 

and I haven't come across the paperwork for it so

 

I'm worried i have lost it,

 

hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

[CuriousBear]

All I can is they can't report u to any credit reference agency , that is total rubbish

 

Your credit file would only be affected if you lost a court claim and then didnt pay

 

Thanks for that reply.

[kirkbyinfurnesslad]

Stand your ground.

 

Don't be intimidated

[citizenB]

Strangely enough I was just reading another thread about Hermes delivery.. seems they don't have a particularly good reputation. !

 

It is a real shame if you have lost the receipt as that would prove beyond doubt that you had sent it.

[kirkbyinfurnesslad]

Hermes are one of the worst in the domestic courier sector.

 

Cheap . That's the problem

[kirkbyinfurnesslad]

Kk

[Tom Lee Pettimore]

I appreciate your reply and thank you for reminding me about this, I informed the seller I was in the process of moving when I sent this item and I haven't come across the paperwork for it so I'm worried i have lost it, hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

 

Presumably you booked the return of the item on line?

 

if so did you go to my hermes direct or use a forwarding service like parcel2go?

 

assuming you booked on line you should have an email notification with the on line tracking info in it,

or failing that,

assuming you paid via pay pal for the delivery,

 

try and trace the details via the pay pal payment page.

 

as has been said,

 

my hermes are not the best courier service,

 

so it's not beyond the realms of possibility that they have lost the item and the seller has not received it back.

 

I would be astonished if even the standard service from My hermes did not have some basic tracking info available though

[dx100uk]

any of the parcels2go/hermes/yodel lot ALL have a tracking number regardless of the service used.

 

look in your emails for the reply from them

 

or

login to the parcels2go site

 

and type your details in from the paypal payment.

 

dx

[ashmk]

All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

Edited October 17, 2013 by ashmk

[Tom Lee Pettimore]

All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

 

I wouldn't, I'd make some small effort to find out if the parcel has been delivered back to the seller.

 

Whilst the seller should have refunded straight away without the OP having to resort to a dispute through ebay,

that doesn't absolve the OP from the responsibility of sending the goods back to the seller.

 

The OP says that they had a message from the seller saying they hadn't received the item back from them some time ago,

 

they should have done something to chase it up then,

 

not simply ignored it because they've had their refund and can't be bothered any more.