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hotel refundable deposit not refunded


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Hi,

 

I booked a reasonably expensive hotel in the Maldives via ebookers which required a refundable deposit. Unfortunately, plans have changed and I had to cancel the hotel booking. They have promised a refund of my deposit but 3 weeks later no deposit has yet appeared on my credit card statement despite me emailing them repeatedly. What are my options?

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How did you make the payment?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hello there.

 

If the amount paid was for over £100 - You could make a request direct to the credit card firm in accordance with Section 75 of the Consumer Credit Act 1974.

 

There's a good explanation over on Money Saving Expert; here's the link:

 

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

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Hello there.

 

If the amount paid was for over £100 - You could make a request direct to the credit card firm in accordance with Section 75 of the Consumer Credit Act 1974.

 

There's a good explanation over on Money Saving Expert; here's the link:

 

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

 

 

Th\nks for that advice. Much appreciated. What kind of time limit should I give it? It has been 3 weeks now since I cancelled the booking.

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Contact them again and DEMAND to know whats going on. Get it all in writing, then if they make some silly excuse, head right on over to the credit card company.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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