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  1. Yep it's absolutely shocking, I hope more people take them on and win and hopefully one day their charlatan scheme will crumble. I was advised on the mediation phone call to await an email with the full write up before emailing hermes my bank details, but I'm still awaiting this email. Advised payment will be made within 14 days.
  2. Delighted to report back that I have won my money back. Minus the £25 claims fee but I did try (I pointed out that this amount is negligible to a huge company but a lot to me). The whole mediation process was completed within 30 minutes, with a bit of back and forward between mediator, Hermes and myself. The mediator was excellent and didn't put any pressure on me. I am really pleased, it's been a long slog and very stressful, but I'm glad I persevered. Thank you so much to everyone here for their help in getting through this! I'll be making a donation as your support is much appreciated, particularly @BankFoddermany thanks
  3. Many thanks all. Apologies for the delay in replying. My rescheduled mediation call is tomorrow morning... I feel prepared and I'm rather looking forward to it now! I'll be sure to report back how it went. Thanks again.
  4. As suggested by @BankFodder I sent an email and have now received a new mediation date (whether there is any correlation between my sending an email and then getting a new date is unknown). This is what they put in their contact emails.
  5. Thanks @BankFodderit did feel particularly unhelpful and unsupportive of them so I shall follow your advice, cheers.
  6. Hello, had a bit of a setback... I was unable to take my mediation phone call on the set day and time.. My baby was very poorly, my husband answered the call and asked if could reschedule but they just said they'll try but it may not be possible. I haven't heard anything back as yet. I did try ringing them on their contact number before our set appointment, but the wait length time was impossible to get through to speak to anyone, while looking after a very unwell baby. So, again I'll keep you posted on developments, thanks.
  7. Hi all, just an update that my mediation phone call has been rescheduled to this Wednesday morning, so I shall let you know how that goes... Wish me luck!
  8. I have today received a date for my mediation telephone call appointment. Typically it's the exact date and time of a hospital appointment so I'm going to have to try and change it.
  9. Hi just a quick question; On the directions questionnaire it asks which county court hearing centre I would "prefer" the small claims hearing take place and why; I assume I can put my local sheriff court to where I live in Scotland, since it is asking me my preference? It also asks why; how much detail should I provide as to my reason? Many thanks.
  10. Brilliant summation, thank you for this. I shall keep you posted, cheers.
  11. Thank you @BankFodder They declined responsibility based on a guitar being an excluded item.
  12. Hello, just an update. I've this week received a letter "Notice of proposed allocation to the small claims track." The defendant (Hermes) has filed a defence, copy of which is enclosed. I have to complete the small claims directions questionnaire (form N180) and file it with the court office. This letter advises the option of my case being referred to the small claims mediation service; I assume I am advised to agree to this? Having read through the successful outcomes of other Hermes cases on here, they all seem to have gone to mediation, so do I agree to this at this stage? Thanks.
  13. I will attach a screenshot of the submitted page and also copy in the text below. The claimant used the courier service provided by the defendant courier company to send an electric guitar to a third party. Reference number XXXXXXXXXX. The defendant company has admitted that they have damaged the item and refuse to compensate the claimant. The value of the item sent was £263.00. The delivery fee was £16.88. The claimant claims full reimbursement of £279.88 (item value plus delivery fee plus insurance cost) plus interest pursuant to section 69, County Courts Act 1984. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 09/09/2020 to 18/11/2020 on £279.88 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £0.06.
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