Hello, In November 2018 we booked a large barn through Airbnb for a friends hen do for May 2019 - paid the £1100 non refundable deposit which equated to 50% of the total accommodation costs Unfortunately the wedding has been cancelled and we cancelled the booking for the hen do last week -giving over 4 month notice Airbnb and the host are refusing to refund our substantial deposit even though within a day of cancelling the barn has been rebooked by another party. Clearly they are taking advantage - I have complained but haven't got anywhere and am just ben ignored by the host. Any advice on what to do next would b great.

A friend has asked me the following. He saw a car on the internet and without looking at it he decided to put a deposit on it £1,000. Next day he changed his mind the dealer has said the deposit is non refindable. What are his rights on this he paid by debit card his bank is Nationwide. Thanks

Hi, i ordered a new BMW back in March over the phone and paid a £500 deposit by debit card. It was due early july, however as a new facelift model was announced so i changed the order/spec a few times but nothing unusual and the spec was standard stuff so delivery was set to September. Unfortunately, I decided to cancel the order due to a paycut. I checked the car build online monday 24th jul and the build still hadnt started (scheduled 11000 in BMW talk) So Tuesday i called the dealer cancel the order he said "ok fine email me". I emailed requesting deposit back - no response I have now sent a 2nd email - "can you confirm re deposit please? The car was still at "1100 - scheduled" monday evening so dont feel you/BMW have suffered significant cost or detriment to not refund the deposit. I can also suppy a company letter if needs be showing my out of hours payed work was to be withdrawn" again no response.... What next please? I have included the contract as a pdf many thanks paul PDF.pdf

Got stung for a £10 by CPW - think they are being very very naughty as Top up is part of the Mobile purchase and yet their Top-ups return makes it sound like a standalone package .And during return process there is no warning of the non refundable Top Up:-x From £99.99 Plus £10 top-up What can't I return or exchange? Top-ups - bought instore, online, over the phone or on your mobile. And here it mention sims and useage of phone - BUT no warning on Top Ups You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated. ** You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated. Please note ANY usage on your SIM once you've returned your phone will result in the network refusing to disconnect you and you'll be liable for the contract in full. http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7bf5f35920-c538-11de-e56d-000000000000%7d

Hi all, I'm really hoping someone can help me here. I'm a childminder and took a deposit from a customer in May to hold a space for them to start in September, I'll set the scene for how this happened below but I want to know where I stand legally as I believe I'm not doing anything wrong and just need some advice: May - Customer visited me and decided they'd like me to look after their child in September when the mum returned to work. They paid a £320 non refundable deposit (this was clear on the receipt) to hold the place for them June - I decided to move house to a more suitable property for childminding, 1.3 miles away from the previous address. Before I signed anything to move I notified the customer via email that I was considering moving to see if this would be a problem for them. They confirmed (again by email) that the new address was fine with them. August - 7 weeks after telling me that it was fine, they decided it no longer was ok because they only had one car and it would be logistically hard for them to drop off and collect their child (I had seen them selling the car and a lot of other stuff on social media sites in the previous weeks) and they'd like the deposit back. I replied explaining that I gave them the opportunity to say the new address wouldn't be suitable as I would have been willing to refund the deposit at that time as it was me that changing the situation. As it was a change in their circumstances and not mine - that the non-refundable deposit would be withheld. Bearing in mind I'd lost out on other opportunities to fill the childcare place in the gap between them reserving the place I thought this was fair. September - The customer has now filed a small claims court claim stating that I moved without consulting them and they asked for a refund. Can anyone help me with this please I have disputed the claim and sent all the email history in to back up my side of the claim but I need to know if I'm right or if I should just refund the money? Thank you in advance

The story is as follows: 3 weeks ago I went to look at a car for sale that was advertised on eBay. (which wasn't an auction, but a classified advert) I liked the car (a non runner by the way) and said to the bloke I would have it and paid a £250 deposit with the remaining £2,750 to be paid on collection once I had sorted out transport for the vehicle. However, this week my Mrs 2008 Golf has just packed up big time! I think the Mechatronics unit in the DSG gearbox has gone, and I'm looking at a £2000+ bill. I have text the bloke today apologising and explaining my situation and asked for my money back and he has refused. I said I would ring him later today. He said as stated in the eBay ad it was non refundable. However, on my receipt that he printed out it says nothing at all apart from remaining balance to be paid, and there was no mention of anything being non refundable between the two of us while discussing terms. What are my rights, and what is the best way to go about this? I still need to phone him, but don't want to say the wrong thing. Thanks, Tony.

Hello, I'm a new user here and looking for some help regarding a car deposit. I put down a deposit (£700) on a Vauxhall Astra from a used car dealer in Surrey on Sunday. However the following day at 5.25pm I called to say I didn't want to go through with the purchase. Dealer said I wouldn't get my deposit back as per the Vehicle Order Form I signed which states: " Failure to take the vehicle an pay the aforementioned balance within the agreed time (which one was not written) will allow the seller to consider the contract repudiated, and where the sale is not the subject of a prospective regulated agreement under the Consumer Credit Act 1974 the sum deposited will be lost." I would also like to highlight the fact that the cars MOT advise notes weren't rectified: Brake light Indicator and Balled rear tire where not checked or rectified before being out on the fore court or test driven by me. These defects I highlighted later and told they would be completed. The issues I have are that I notified them 1 day after the deposit was put down. The fact that the car was put up for sale the very next day which leads me to think the changes weren't made. Also I don't know how they can justify what the £700 covers them for?? admin fees maybe I'm not sure I did request the bank to do a charge back but as I have signed the order form they can't help. Any help regarding this matter would be greatly appreciated as I don't know where to turn. Scott

Hi, I booked a reasonably expensive hotel in the Maldives via ebookers which required a refundable deposit. Unfortunately, plans have changed and I had to cancel the hotel booking. They have promised a refund of my deposit but 3 weeks later no deposit has yet appeared on my credit card statement despite me emailing them repeatedly. What are my options?