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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Madmart58
      Lost items sent through Parcel2Go and EVRi

      By Madmart58 · Posted

      Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Angryman1404
      IDRWW letter and email received this week

      By Angryman1404 · Posted

      Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • honeybee13
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

      Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • London1971
      Lowell/Overdales Claimform - old Cap1 Debt

      By London1971 · Posted

      Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • theoldrouge
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By theoldrouge · Posted

      So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

esa help please

cuchiandme

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estellyn

estellyn

Posted
Posted
i think my main point is why are dwp asking for more info. when they already told me it was going to tribunal? they do confuse me so much

 

Sometimes, during the appeals process, a senior decision maker will go through a load of cases waiting for Tribunal to see if the decision can be changed - they're under pressure to reduce the number of Tribunal cases. Sounds like yours is a contender - which is a good thing.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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  • 2 months later...
MrSooty

MrSooty

Posted
Posted

We've not long held our son's funeral - he had 2 Care Coordinators in the past 12 months and neither of them did ANYTHING that we could honestly agree helped him in ANY way!!

 

He endured Mental Health issues for several years and was NEVER offered a treatment/therapy that HE wanted or that was shown to be EFFECTIVE!

 

Lots of chat about 'support' (the invisible kind that does nothing for your situation) and lots of Acts being quoted in long letters pretending to be 'polite', but sadly nothing that actually helps your loved one get better!

 

If I can presume to offer anyone ANY advice on the subject, it would be this - Whatever you do, make sure you express your concerns/worries/doubts/needs IN WRITING as often as you feel the need and then if you do NOT get any sense out of them (and it is doubtful you will), then escalate the matter through their complaints procedures and keep at them!

 

They will ALL have a legal team behind them, so you may need to enlist specialist help and advice, but do NOT give up!

 

If you are the person in need, GET HELP and if you are the friend/carer/family of the person in need - GET HELP - we have found out too late that being nice, or reasonable or patient DOES NOT WORK - be a pain, be as awkward as you know how, be persistent and be committed to getting the best care you can!

 

Good luck

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Consumer dude

Consumer dude

Posted
Posted
can anyone please explain to me what is in the "remit" of a care coordinator"?

i tried to get intouch with mine today... as i felt very depressed and got drunk.... for the first time in months... due to this pressure of waiting on a tribunal...

are they there to care at all?

i have had no word from her and wont have now its nearly evening

 

Paper work and ticking boxes..

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MrSooty

MrSooty

Posted
Posted

The comment 'Ticking Boxes' hits a very raw nerve.....:-(

 

I have never known a job title that was so inappropriate to the duties that were actually performed by those involved!

 

I had long ago renamed her the "lack of care uncoordinator' - with good reason!

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MrSooty

MrSooty

Posted
Posted

If you want a good cry (it's way too serious to be laughing about), try looking through a document named "refocussing the Care Programme Approach 2008".....

 

My only caution would be, that's the THEORY, it doesn't work like that in reality - maybe they haven't been required to read it and still work the 'old way'????

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Kitten1

Kitten1

Posted
Posted

I'm a care coordinator for the elderly mental health team. I can assure you my job involves an awful lot more than ticking boxes.

 

If anyone has an issue with their CCO then they need to discuss it with the team leader or their consultant psychiatrist.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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MrSooty

MrSooty

Posted
Posted

If only life was so simple....

 

It was the Team Manager that was the problem and the manager above wasn't any better - the whole system doesn't work, or at least, that's our experience of it and we had plenty of other professionals who agreed with us!

 

The reputation of the CMHT in our area is very poor indeed, as is the whole Trust - appearing regularly in the lower quartile of all performance metrics tables - if you didn't have it before, you'd probably be suffering from depression after dealing with them!

 

No personal offence intended here, perhaps the individuals are all wonderfully loyal and committed folks, but how can they stick it day in day when they clearly are achieving so little????

 

Perhaps Kitten1 can attest that her JD matches up with the reality of her working day and she is able to deliver visible and measurable results to her 'service users' ?

 

Interested to know how many she has at any one time - 30 or more????

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reallymadwoman

reallymadwoman

Posted
Posted
If only life was so simple....

 

Interested to know how many she has at any one time - 30 or more????

 

This is of course the root of the problem - too many clients, not enough staff or money. I have no doubt that the vast majority of people working in the mental health sector are there because they want to do the best they can for their clients. Unfortunately their best is often restricted by their total inability to make more hours in the day or more days in the week - many with whom I have come into contact would love to be able to drop everything and spend as much time with each client as they need. Regrettably they very rarely can, if ever.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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MrSooty

MrSooty

Posted
Posted

Thank you for your honesty, it is appreciated...

 

However, this then means (ipso facto) that it is the 'service user' - or, as we used to know them, the HUMAN BEINGS, who suffer here the most.

 

The very people the system and staff who populate it, intended to provide help and support for and yet, for the very reasons you state, it isn't happening and YES, we ALL know about cuts and resources, BUT there are ARMIES of highly paid MANAGERS (another misused word) in this system that haven't got a clue and rather than make a business case for change (more staff/better working practices) they simply take the money and keep their mouths shut!

 

The regulatory system is also virtually useless, how many people really believe that Police investigating Police is ever a good idea and it's the SAME in the NHS - if you have any doubts, read all about the CQC - the ones who certified Bristol for operating on babies and thought Staffordshire was just wonderful, until a tidal wave of public opinion and outcry revealed the rotten, disgusting mess that had festered for too long......it's a national disgrace and our Mental Health Services are in the vanguard of this crime!

 

Tell me about the shining examples of good practice and humanity winning against the odds, but please don't lets pretend these routine failures are only the rare exceptions - they aren't and if we had genuine 'transparency' into the workings of what over a MILLION employees of the NHS are doing every day, we would all be rioting......

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Kitten1

Kitten1

Posted
Posted

Ok, lets look at it from another angle. In an ideal world, what would you get from a care coordinator? Try & temper it with realism. We are humans. We care or we wouldn't be doing the job. While I'm at work, supervising and coordinating multiple people's care, I am also supervising students - both nurses & junior doctors - so there is somebody to take over when we retire. I'm dealing with ridiculous bureaucracy within social services & I don't even work for them.

 

I'm attending urgent cases to try & avoid admissions. I'm trying desperately to get somebody who is really ill to even engage with services in the first place. So forgive me if we have to prioritise our caseload.

 

I love my job. I love my colleagues & I have a wonderful team leader who has just been offered redundancy. So who gets the pleasure of leading the team? Somebody on less pay with potentially less experience & knowledge.

 

Oh and by the way, I can get more money in the private sector.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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mr_mastiff

mr_mastiff

Posted
Posted
Ok, lets look at it from another angle. In an ideal world, what would you get from a care coordinator? Try & temper it with realism. We are humans. We care or we wouldn't be doing the job. While I'm at work, supervising and coordinating multiple people's care, I am also supervising students - both nurses & junior doctors - so there is somebody to take over when we retire. I'm dealing with ridiculous bureaucracy within social services & I don't even work for them.

 

I'm attending urgent cases to try & avoid admissions. I'm trying desperately to get somebody who is really ill to even engage with services in the first place. So forgive me if we have to prioritise our caseload.

 

I love my job. I love my colleagues & I have a wonderful team leader who has just been offered redundancy. So who gets the pleasure of leading the team? Somebody on less pay with potentially less experience & knowledge

 

Oh and by the way, I can get more money in the private sector.

 

Kitten1, I am not having a go at the individuals within the system, there are many excellent ones. It is the failings of the government and their constant misleading of the general public about the resources available which makes me so mad.

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  • 4 weeks later...
antone

antone

Posted
Posted

You should receive written notification from the Tribunal which might specify which group you are to be placed in. If not, the DWP will make the decision.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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