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Death Threat on Noddle Report


Mawey
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145-157 ST. JOHN STREET, LONDON, EC1V 4PY

 

 

Oh look. I wonder where we've seen that address before.

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So what exactly are they claiming has happened ?

 

If you cant amend your personal details - which it appears not, if you have to contact them to do so. Then suspicion has to fall on someone with access to their data base.. or have I lost the plot entirely?

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I have recived a response from the ICO, its the same answer as the first phone call to them so I don't know why they asked me to send it in writing...

 

 

So what exactly are they claiming has happened ?

 

If you cant amend your personal details - which it appears not, if you have to contact them to do so. Then suspicion has to fall on someone with access to their data base.. or have I lost the plot entirely?

 

I'm confused too, I think their trying to say (It wasn't us, thats the end of dicussion and pay us the money)

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  • 2 weeks later...
Any update?

 

ICO - They say no data protection breach, no complaint to answer

TS - Investigating (Last letter says there waiting a response from the companys)

FOS - Investigating (Last letter says there waiting a response from the companys)

Police - Investigation has been handed to the computer crimes department

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  • 2 weeks later...

IP's addresses can very easily be spoofed. The police would need to investigate and trace back the IP through the ISP's and whatever proxy service they were using.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 4 weeks later...
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Just got a letter back from the FOS - Adjudicator (Concerning Active Securities, they will contact me seperatly for Callcredit)

 

From the letter

 

Following receipt of this the business has offered to pay you £200 in recognition of any distress or inconvenience caused.

 

The business says that incidents such as this are extremely rare and I have no reason to doubt that it takes its data protection responsibilities very seriously.

 

I do not consider it unreasonable for the business to allow addresses for ongoing accounts to be free typed as this allows account holders to ensure they are accurate, applying very strict filters may flag up genuine entries that have unusual names or spellings. However, I note that the business has taken actions to increase its security measures.

 

The business says that it has processed thousands of data records each year and has not previously had an incident such as this. It feels it, therefore could not have reasonably predicted that this might happen.

 

I am also midful that it is difficult for a business to provide security against an account being compromised due to a consumer failing to keep their personal login details safe or if they fail to log off and then someone then accesses their account in that way.

 

In this instance it is unclear how your account was accessed but I am unable to conclude tha the information was added by someome at the business from the evidenance provided.

 

However, I do not doubt that you have been caused distress and inconvenience.

 

At the finacial Ombudsman Service where we consider a consumer to have been caused distress or inconvenience due to the actions of a business we can, where appropriate, recommend that an award is made. However, we do not always recommend monetary awards and where we do the amount is generally modest. In this instance I consider a payment of £200 to be fair and reasonable.

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Not as positive an answer as might be expected but better than nothing.

Will be interested to see what the say about call credit.

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