Jump to content


  • Tweets

  • Posts

    • Yes - ignore. Because of another MET victim today I looked at all our MET cases back to June 2014 ... yes, 10 years. They have never dared take a motorist to court and argue their case before a judge.  They have started the odd court case, but as a means of trying to intimidate the motorist into coughing up, when the motorist defended and refused to give in it was MET who bottled it and discontinued.
    • Unpaid wages should be pretty straightforward if you did the work. Don't be intimidated. You need only show you were due money, and did not get money.   The risk is that they have no money to pay you (and legal fees) - frankly a solicitor maybe be costing them more than your claim is for and I might have expected them to make a commercial decision to settle before this point regardless of the merits of the case.
    • Thanks so much FTMDave.  This is so much better   I'm still tempted to leave the blue section in is as if I lose it will at least save me a little bit of money.  But I get your point that it's pretty superfluous.   Thinking I'll get this in the post on Monday unless you think it's worth delaying?   
    • Hi All I have now received a Final Reminder, which I have attached. Can you confirm that I should still ignore this letter and take no further action. It does not appear to say "Letter of Claim" anywhere on the document but I just wanted to check with you all. Many thanks FightUnfairParkingTickets Parking Charge Final Reminder issued 29th May 2024.pdf
    • Hello I am a resident of a communal block of flats owned by a Housing Association and since Tuesday 14th May 2024 Matthews and Tannert had put up scaffolding for a job on the roof last week, which was up for the best part of nine days. They had removed the scaffolding on Thursday 23rd May 2024 but my Sky box is still not working because of the satellite dish outside, and I was wondering whether the scaffolders had touched the dish while it was there and as a result had probably knocked the dish and probably made the dish go out of signal or whatever. I needed someone to check this out as well as to see my Sky box to see what could be the problem, and hopefully sort this out. I have had my Sky Digibox for many years and I have got recordings saved on them that I have had a long time - it would break my heart if I had lost them forever.       I contacted Sky but I almost made the mistake of accepting an offer where I would have to pay £31.50 and wait a whole month without television in my front room for it. I am in debt at the moment and I don't want all this on top of everything else - thankfully I have since cancelled it two weeks later when I told the person on the phone that it is the dish which is at fault as well as the fact that I live in a communal Housing Association property, and so that is one of very few weights off my mind. I emailed the Housing Association's Repairs department and they said that they will contact an electrical company to come out and see to the dish outside. I received a telephone call on Friday 24th May from the man to say that he will arrive on Wednesday 29th May 2024 to do the job. He arrived at around 9.40 am on Wednesday as promised; he went into my flat and had a look at the Sky box and saw the blue screen on my front room TV set, indicating no signal. He also looked outside as to where the dish was.  The main problem was that the ladders that he had with him were not enough to reach the dish outside as the dish was towards the top of the building - obviously the Health and Safety aspect of the job didn't allow him to do this. He then mentioned that whether he could do the job as a result of getting onto the roof and doing it like that as the dish is closer to the top. He said that he needed the key to enter the loft part of the building in order to reach this, and he needed to contact the Housing Officer at the Housing Association who had key to this, but lo and behold, he came on the Wednesday to do the job, and guess what? Wednesday was the Housing Officer's day off and so therefore he was unable to contact him for the key so that he could do the job! I just couldn't believe it myself. I am personally annoyed because this has not been sorted, and the man who came to do this is also annoyed because he came all the way to Nottingham from Peterborough, and he said to me that he won't get paid if he cannot do the job, so you see, we are both angry about this for different reasons. We are both in the same boat with regards to frustration, and we both want to see a conclusion to this, once and for all. Sometimes I wish that I didn't live in a flat which is in a communal building and I am thinking of getting a transfer to a one bedroom flat that isn't in that sort of place. I pay around £85 a month in a Direct Debit to Sky to receive their TV services which I cannot use at the moment, and I don't have much money in my bank account as it is due to one thing and another. I also pay nearly £14 a month to TV Licensing so that I can legally watch TV in my front room. I pay for Sky hence the fact that I want the Sky service in my front room and not Freeview. Also, as the General Election is coming up in five weeks' time, I want the satellite TV to be working properly so that I can catch up with what is on the news channels, and I feel rather "cut off" from that at the moment, and I want it working in time for Thursday 4th July 2024 for ovbious reasons . I have Freeview in my bedroom, but that is not the point  - I don't want to be limited to my bedroom every time I want to watch TV. I have tried putting the Freeview in te front room but it doesn't seem compatable for the same uses that I usually have Sky for.  Sunday 9th June 2024 is Day 27 of the satellite TV not working in my flat, and I feel that something needs to be done about this. You can take this message as a complaint if you like, but nevertheless, I want this message to be acknowledged and also something to be done about what has happened. I have enough on my plate with regards to health problems and depression without things like this making things worse. I would appreciate it if something was done.  I don't like naming and shaming but it is Matthews and Tannert's fault that I am in this situation in the first place, and sometimes I wish that I could sue them. In a nutshell, I have had more than enough after being without TV in the my front room for nearly four weeks. Also, at a time like this, I am missing so much of interest on TV what with the General Election comning up in just a few weeks.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Total Wargamer Problems.


TheLion
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3532 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

i agree it should be that way. trouble is, their terms and conditions says you should allow 28 days for delivery. plus your bank will expect you to give them ample time to sort your order out before they are willing to do a chargeback. i can't speak for your bank of course, and you might find im wrong. i can only speak from my experience with HSBC

Link to post
Share on other sites

  • Replies 96
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

You do know most banks fob you off and have complete disregard for regulation, your rights and the law? it's VERY well documented on here. Plus with the 28 day part of their terms and conditions... yea no. Theres enough evidence to show that they are incompetent.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

I waited for two weeks for items then found this text string prior to contacting company. I contacted them via their facebook group rather than direct email or phone as advised here. Immediate response indicated that I would receive an email - did not get email so left another message on facebook page. Note: messages left immediately deleted from facebook group (understandable I guess from their point of view - not the most positive feedback when customers asking where their items are), but I was still able to access text strings from my history so still able to follow up. I did receive an alternative email direct from company as they said they might be having difficulty contacting directly from main email. I was offered a refund but preferred cheap items late, rather than never, which I was worried about after reading this text string. I received items on 3rd July after payment on 8th June. Would describe delivery time as very slow and communication as criptic, but did receive items. Will I order again? Yes, but I will probably order in small batches and wait 'till one order arrives prior to ordering another. If I could find similar prices elsewhere then I would probably go shopping at a different source, but as it stands one can't argue with their prices.

Link to post
Share on other sites

yes their prices are good, but there's no such thing as a free lunch as they say. the amount of effort it took you to get your goods is enough to put a lot of people off doing business with them. if you're ok with waiting a month for your purchase and don't mind the additional work in chasing them up then id have to admit its a good deal. my belief though, is that your case is the exception and not the rule. many customers wait months for their goods and some never get them at all.

Link to post
Share on other sites

I still haven't received my order replied with more emails and tried to cancel it. Told they would cancel it last week and checked stauts it was in cancellation. Then today i checked and it was back in processed again. I re sent email again for the order and said i will take it further with my credit card company if i dont get my order. What o i do now, thanks

Link to post
Share on other sites

The only way you'll get your money back is by doing a chargeback with your bank. its what i did, and it worked a treat. if you can't rely on them to deliver your goods, how can you rely on them to return your money? believe me, taking payments is the only thing they are good at.

Link to post
Share on other sites

Stop faffing around with them and get your bank to chargeback.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 3 weeks later...

Hi,

 

I ordered six paints and the citadel brush set from Total Wargamer on the 22/06/2013. Ten days later they dispatched my paints but only sent four of the ten brushes, assuring me they would follow soon.

 

I got an email offering me the Army Painter equivalent of the brushes, which I declined, and I'm still waiting for the rest of my order, plus now they have stopped replying to my emails. I would ask for a refund, but I've already used the paints and brushes.

 

I'm concerned that they won't send the rest of my order. What can be done? Should I just wait a bit longer?

 

Thanks.

Link to post
Share on other sites

I'm thinking this business is a one man band. Possible operating out of his home or a lockup on an industrial estate or low rent shop in a sleepy town.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

There are also a few businesses using the same phone number and contact details.

 

Edit: Yup. he's running multiple business offering the same things.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Two people at least, Sarah and Paul have been replying to my emails, and the best way to get a reply is to message them through Facebook.

 

You can see the inside of their shop using Google Maps, nice place, I would call into them If it was local.

Link to post
Share on other sites

So i have made the error of ordering with this company sucked in by the 30% off weekend.

i ordered a chaos Helldrake on 28/06/2013 and was charged a total of £34.49

 

i waited 2 weeks then emailed asking where my stuff was, i got a quick reply saying they had no stock and were waiting for order and once its in it will be with me in a few days.

so i waited 5 days, emailed again asking why my item was not sent yet, Paul Adkins replied saying" im really sorry the order has come but didn't have enough to send me one yet please wait another few days for another order!", waited a few days and still nothing, so i cancelled the order 15/07/2013 already annoyed at this point!

 

got email saying i will be refunded in 4 days.....waited another week no refund, emailed paul again, he apparently didn't know why i had not received refund and did it manually being told again to wait 4 days, well its now the 2nd of August a week later and surprise surprise still no refund!

 

i don't think I've ever been so :-x angry :mad2: about ordering anything online before, how am i going to get my money back? any help please?

Link to post
Share on other sites

If you want a refund, chargeback through your bank.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

still giving problems, they said they delivered on the 13 July still haven't got it. Cancelling don't happen. Went to my credit card company and told they give me back my money and going to claim the money back from them. I will never order from them again and please take this advice don't!

Link to post
Share on other sites

  • 3 weeks later...

Yep Just had the exact same problem.

If I ever order from another of their companies by mistake I'm just going to print out my order details and then walk into the actual shop and take the stuff.

4 Months it has taken me to get my money back from these scumbags.

Link to post
Share on other sites

Ordered on May 20th. Been over 3 months and no sign, just applied for a refund today. We'll see what happens.

 

It was marked as dispatched a month ago too, only after I enquired to the items location.

 

I wouldn't mind the wait if it wasn't for the blatant lying to the consumer. I've been sent the same message 3 times now about Staff issues. And I was 'ensured' that the items would be personally sent about a month ago.

 

Get serious guys, people wouldn't mind so much if you just turned around and said it'll be a bit of a wait. But 3 months is well over their 28 days.

Link to post
Share on other sites

I as well have been fooled by the companies Maelstrom games, Mythreal and Total Wargamer. Paid an order 19.7 and still just minimal contact with them. How the **** am i gonna get my money back? I live in Finland, and since calling aint gonna do much good i guess i'm close to 200£ poorer because i trusted them. What a disappointment.

Link to post
Share on other sites

Tell your bank to chargeback.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Was looking for stuff as a gift but after this absolute litany of complaints, think I'll be going to GW! Can't believe that the only means of 'official' communication is FB... which they then block you from?!?! Unbelievable. Are they professionals or teenagers?! At the beginning of the thread, it looked pretty positive, in that, although there were some complaints, the rep. joined CAG and posed immediatly. That seemed proactive, but now I note that 'Paul from TW' has gone M.I.A.!!!

Link to post
Share on other sites

If I'm going to be totally honest, I'd use GiftsForGeeks or Element Games. Two of my friends have ordered large quantities of stuff from them. They're twins and bought each other warhammer for their birthdays. They got it both within about 2-3 weeks.

 

As soon as I get my money back, thats probably where I'd go. I've had issues with GW before too. Like being charged twice for orders online. And they aren't always there to refund either.

 

But yes, you should request your money back from your bank.

 

Paul isn't MIA as far as I'm aware, he's still responding via Facebook. (If it's even Paul)

 

Just trying to alert as many as possible before all the gamers start waiting months for some stuff. I wish I had read the reviews first, but 30% off is a bargain. No doubts about that, the lying I cannot stand.

Link to post
Share on other sites

I had to make a user on this forum symply to tell you guys never to use total wargamer. I placed an order, simple enough. Without recieving any information after a week i sendt a mail aksing what was happening. They told me they didn't have everything in stock and they had to order it. Some days passed, i asked what happened and they told me that they didnt order everything so they have to place a new order and i have to wait even longer. They finally got around to send the items, and i find out that one of the items was not sendt. Again i mail them and ask what is happening. I can agreed to this being my fault for not reading the description properly but the one item could not be sendt outside the UK. Is it really THAT difficult to tell me this two weeks ago when i asked about the order???

Link to post
Share on other sites

  • 5 weeks later...

So it is not just me then! appalling customer support - i ordered goods 19/08/13 on an advertised 5-10 working day delivery - to date i have only received half of the items (my 11yr old son is gutted). no phone number to ring and my numerous emails remain mainly unanswered... it is the lack of contact that winds me up most. i have now asked for a refund - if this does not come through speedily i will have to phone the credit card co.

 

my advice = some customer care is worth paying for = cheapest is not always best - do not use Total Wargamer and save yourself some stress

Link to post
Share on other sites

  • 2 weeks later...

I can only agree with the people saying to steer clear of Total Wargamer. I ordered some Warhammer 40k stuff 2½ months ago, and it still hasn't arrived. Of course, my credit card was charged immediately I made the order - and obviously this shop doesn't even have the stuff they're selling, and has no idea when they can supply it. I don't know what the definition of "fraud" is in the UK, but are you really allowed to take money for stuff you don't have to sell?

The shop has never kept me up to date with the order status by the way - only as a response to my queries. Customer service is also something they don't have in stock.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...