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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Please PLEASE can someone offer me some advice.

 

I have had a small business account with British Gas for over 10 years.

 

In 2010 I received an invoice from BG for several thousand pounds saying that my bills had been estimated for several years and here was a bill for what I owed them.

 

Up until this point I always paid the bills they sent me and un be known (yes I agree this was my fault for not reading the bills properly)

I hadnt realised they were estimated

 

The recession had hit however and I was unable to pay this HUGE bill so I contacted BG. My turnover fell to £14k! It was really bad.

 

This took several months of backwards and forwards between us to sort out and their "Special Credit Solutions Team"

allocated me my own account manager and they agreed for monthly repayments.

 

This amount they agreed was the minimum amount they would accept and I was bullied into agreeing to repay at this amount.

 

I wasnt asked to produce or prove my zero income and my lack of work.

 

These payments started, but then I stumbled 6 months later due to lack of work and monies.

 

I contacted my account manager who said not to worry they would sort it and get back to me.

 

They asked me for an up to date meter reading which I gave and they explained they would sort it.

 

This didnt happen.

 

I then received a notice of disconnection and called BG again.

They repeatably said "Dont Worry" ignore the letter and they would sort it.

 

Next I find that they have a Warrant,

entered my premises at 5:00pm on a Friday evening,

changed the locks and left me with a note to contact for new keys and another bill.

 

This contact number went through to an telephone number that was unmanned.

 

As we had work to carry out over that weekend we called a locksmith who changed our locks so that we could then gain access.

 

I called BG on the Monday morning discussed this and the ongoing issue with their Warrant Dept who said that they would speak to "Special Credit Solutions Team" and get back to me.

 

I was asked if I would like to file a complaint and I said yes and was given a Reference number for the complaint.

I was told the complaint procedure could take up to 8 weeks for me to get a response but in the meantime they would get the Special Solutions Team to contact me and sort it out.

 

I outlined that I was told to ignore the letter to disconnect my gas and that my account manager said they would sort it and get back to me.

 

I also explain to the Warrant Dept that I have queeried if my meter was faulty because the offices were unmanned and had been for several years.

There were no staff present on site and I was not happy with why my meter readings were this amount when I had not been working there at all.

I asked if my meter could be looked at. I was told they would have to check to see where the meter was and that were not sure if they still had it.

Nothing happened and I heard nothing.

 

I called again at the beginning of May and the Warrant team said they would get my account manager to contact me and sort this out.

 

Again I heard nothing

 

A month later I email them and am told

"I will look into this for you and reply as soon as I can. It is in the hands of a manager, please be reassured that we are dealing with your account."

And again I still hear nothing.

 

Then I receive a letter and several answerphone messages from a debt collection agency threatening me

and then two weeks later I've received a formal demand for payment.

By now another £500 has been added as administration fees!

 

So, I'm writing to ask what I should do.

 

 

As far as I'm concerned I filed a complaint with BG. I've had no response.

I've had no letters, email, or telephone calls from them.

 

They then appear to have passed this over for collection, even though I am told that this was being sorted by their Special Credit Solutions Team.

 

Can I contact the Ombusman about this case, or do I file another complaint with BG?

 

I need to get this sorted as we have no gas on the premises.

 

(This happened back in April)

 

I would like my meter testing but they dont know if they still have it, and havent let me know when they said they would.

 

Look forward to some advice PLEASE

Edited by Orchid47
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I'm posting another thread because the one I posted last week titled "British Gas Nigtmare" has still had no advice and I really need some help to work out what to do next.

So PLEASE can any caggers help me on this one its urgent as I'm receiving nasty letters now from a debt recovery agent.

Thank you

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a dca can send nasty letters all they like they have no powers end off!

 

there are two things that smack me here

 

they CANNOT just decide to go back 10yrs and rebill

 

as for the meter

 

what makes you think it was faulty.

 

if not readings were taken how do you know?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I strongly urge you to do a full subject access request immediate.

You need to be asking for everything but it has to be specific.

I have some good exp with dealing with BGB.

First of all-can you answer these questions ;

 

Is the business sole trader/partnership or Ltd Co ?

 

Is your name on the account ?

 

Have you been keeping letters they sent and have copies of yours ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hiya

Ok, THANK YOU for replying.

Today I recieved a FINAL DEMAND in the post, from LCS debt Recovery Agents who they say are acting for BG

 

I seemed to have caused a bit of confusion in my post.

 

So, just to clarify this confusion.

 

I've had an account with BG for over 10 years,

BG have not just decided to go back and re-bill me for the whole 10 years,

they have gone back to 2008 when they say that my bills were estimated from.

 

The reason we think the meter is faulty is because the warehouse was empty.

It has been unmanned for the last 7 years when I stopped working there and moved my office back home.

 

The Warehouse has just been a storage since then,

so the reason we think its faulty is that i havent had the radiators on,

or have I been using the hot water

- which is on a condensed boiler (heats the hot water as you draw it)

 

So I've been queering why my bills have been what they are and how they can have been rising when I havent been there.

 

I'm a LTD company

 

Yes I have all the bills kept and any correspondance

- although when they gave me my own dedicated business manager from the Credit Solutions Dept

they only spoke on the telephone and never followed up or sent me clarification by letter/ or email.

 

In fact everytime I was harrassed by BG for non payment

I would call BG and say but I have a special payment schedule set up, and it would atke them ages to try and sort this.

 

I even threatened once to report them for harrassment as BG kept sending me threatening letters saying

I should pay all the monies NOW and I called them to say STOP these letters,

 

I've been speaking to Special Credit Solutions and I've an arrangement set up, so stop harassing me.

 

Its as if one dept doesnt know what the others are doing.

 

Two weeks after THEY removed my meter I received a letter from BG asking for a meter reading?????????

 

The letters / bills have my company name on them, not mine.

 

Ok, so next step then,

 

I write to BG and ask for an SAR of my account????

 

What do I do about this 7 days Final Demand Letter from LCS??

 

My company has NO assets by the way.

 

I lease my warehouse.

 

What assets I had have been written off as they were purchased a long time ago.

 

Look forward to receving a response.

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ignore LCS they are a dca and can do nothing to you.

 

as for BG

 

they can only 're-bill'

interms of THEIR mistake for ONE year.

not till 2008.

unless

have you had regular billatleast every12mts fom 2008

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you look at the letter from LCS it'll say things like 'we MAY do this and that' and 'we COULD do whatever' and it'll all add huge costs to the bill. It's the MAY and the COULD that are the operative words here.

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LCS is a trading style of 1st.Locate (UK) Ltd who also trade as Leeds Consultancy Services,Levi Black & Associates and Rapid Forwarding.

As holders of A Consumer Credit Licence,they should be dealing fairly and if there is a legitimate dispute,should refer the account back to their client.

LCS are also debt buyers of defaulted accounts.

 

You need to contact these and make it clear that there is a dipute over the amount owed

and that you have made BGB aware of this.

Ask them for a copy of their complaints procedure,and a response in writing.

Send recorded delivery to their registered office quoting any ref they have on their letters.

 

Registered office is ;

 

TOWN CENTRE HOUSE, 1ST FLOOR WEST WING, THE MERRION CENTRE, WOODHOUSE LANE, LEEDS, LS2 8LY

 

I think you should also put something in writing (email will do) to Rachael Vincent.

Bullet point your concerns,and remind them they have a duty of care to their customers.

You can also cite the case between Ferguson -v-British Gas Trading in which they have previously been taken to task over unfair practices and Harassment.I would give her a contact number also.

 

Rachel Vincent, Director of Customer Services

[email protected]

0800 294 0015

British Gas Business, Spinneyside, Penman Way, Grove Park, Leicester, LE19 1SZ

 

Keep us informed.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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It may be needed,but as they would have 40 days to respond,I think the immediate action should be in putting the concerns about the dealings and handling of things.

You could inform Rachael Vincent that you are considering doing a full DSAR which will surely assist you in taking your complaint furthern with supporting evidence,but that you will give her a last chance to resolve this beforehand.

In view of the length of time they have already had,there is no way that you will be allowing a further 8 weeks or even 4 weeks for response.I think 14 days should be more than adequate.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I am fairly clued up on domestic issues and Billing code, but not very savvy on business as that has a different code. Nottslad was the one who could assist but they have not been around for awhile. As suggested SAR, however get down to ware house and check meter serial number to make sure that are billing you on the correct meter. At the same time, take a reading and then return a week later and take another reading. This will confirm if there is any consumption. In none, the most they can charge you for is a daily standing charge.

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Hiya

Thanks but I cant get a reading.

When they got the Warrant they removed the meter. I've been asking for it back so we could get the meter checked but they are saying that the company that removes the meter destroys it so they now dont have it, which I think is completely WRONG!

 

I'm going to put all the bills onto a spreadsheet to see exactly how many letters I've been receiving as its been loads, and also quite a few Duplicate ones that I havent requested.

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Hiya

Thanks but I cant get a reading.

When they got the Warrant they removed the meter. I've been asking for it back so we could get the meter checked but they are saying that the company that removes the meter destroys it so they now don't have it, which I think is completely WRONG!

 

I'm going to put all the bills onto a spreadsheet to see exactly how many letters I've been receiving as its been loads, and also quite a few Duplicate ones that I havent requested.

 

If they have destroyed the meter, how can they prove in court the readings? I think they may have shot themselves in the foot. I was under the impression that meters were only destroyed if they exceeded their life expectancy, but if there was a dispute the meter would be required until the dispute was resolved. The onus is now on them to prove the readings!

Send them a SAR as it only costs £10, but make sure the cheque or postal order is from the company name unless the you personally are responsible.

Tell them you want everything associated with the account including copies of phone calls, notes and a copy of the original contract. You also want transcripts of the phone conversations plus the audio file of all the conversations you have had with them over the years.

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When they got the Warrant they removed the meter. I've been asking for it back so we could get the meter checked but they are saying that the company that removes the meter destroys it so they now don't have it, which I think is completely WRONG!

 

So your SAR should include information in respect of all third parties involved.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi

 

Since this is to do with your meter this link may be useful its the Association of Meter Operators: www.meteroperators.org.uk/

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 2 weeks later...

Send the email I have given you immediate.

Send a copy by mail recorded delivery.

I think the SAR to BG is a must,but needs to be specific (That is to say if you are looking to get these Telephone transcripts then giving specific info will help)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Did you look into the meter issues from the link posted previously ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Martin, Just been to Warehouse where there was yet another letter waiting for me sent after the one I copied you this morning asking me to let LCS know what the dispute is about and they will look into it with BG and come back to me.

I have no intention of discussing this with them - why should I?

Do you agree?

By the way they have failed to send me their Complaints Proceedure as the letter I sent them requested and its been more than 7 days?????

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No you have no obligation to go into details about the dispute,save to say that the amounts being requested are inaccurate,and the way that the dispute has been handled is also contrary to what is expected.

They should have sent the complaints procedure,its a requirement that is laid down by the FOS and FSA.

In addition I would say this was also a breach of codes of practice they are affiliated to, as a member of the CSA.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 weeks later...

Couple of things, L.C.S have sent me a letter which I've received in the post today asking me to send confirmation of the dispute to them ( which I see no reason why I should??) and also still NO complaints proceedure enclosed?

 

Secondly, British Gas called and left a message on my mobile in connection to the letter I sent them last week (as above - outlining the dispute) and wanting to speak to me about it.

I have no desire to ring them and chat to them about this as I'd prefer to have it in writing. Do I need to write and tell them this?

Thank you

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It is usual for BG to try and sort things out on the phone yes and to be honest I have had 2 results this way.

You dont have to agree to anything.

LCS should already be aware of the dispute...and have a duty to send you the complaints procedure.

 

I would suggest emailing reminding them of this.

[email protected]

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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