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    • for the sake of history, i've merged your old sadly failed charges reclaim court claim. have they ever sent you a default notice regarding this mortgage? dx  
    • I am financially at  point where I can see the light at the end of the tunnel regarding my debts. I have one remaining and I am interested to see what my options could be. I have be in contact with the Citizen’s Advice Bureau and the National Debt Helpline, but their advice has been a little more generic (but still helpful). This debt is 12 years old and is now owing around £3k. It was a bank loan and has been passed to several creditors over the years. A payment plan has always been in place and is up to date. I get statements every 6 months. There has never been a CCJ. I have been sent the letters advising of change of ownership. Following my own review of my finances, I decided to contact the current creditor to see if they have a copy of the credit agreement. I regarded this as due diligence as the debt has been sold on several times. The creditor updated me several times saying they had requested the document from the original lender. After 12 months of this they wrote to me saying they had not received it but were still waiting and would send it once received. The last letter was over 6 months ago. I then submitted a freedom of information request to the current and original creditor. The original creditor supplied one, but the current one did not include one in the pack they sent me. I went back to them to ask specifically about this as it was what I requested in my request. They replied saying the debt was sold to them as one without the credit agreement and they did not have it. They have requested it above, so I believe that means they cannot obtain it either for the FOI request. I contacted the original creditor and exercised my ‘right to be forgotten’, under the Data Protection Act, which they have complied with. I also got my up to date credit file and this debt is not showing on it with the current creditor or any others. I contacted the creditor and made them an early settlement offer. They do have an early settlement offer in place on their portal, but I was advised to try to get a reduction via negotiation. I have not heard back from them yet, but I understand through a separate upheld compliant it has or will be refused. Due to this complaint and the creditor putting the account on hold I had stopped payments, and advised them of this. To date, they have not contacted me about resuming payments since the complaint is resolved, but it has only been a few weeks. I am annoyed that they were not honest with me about not having the credit agreement, because that is not being transparent and I understood they should tell you if they do not have it.   I have two questions (but am open to anything else anyone would like to add): 1) Based on the above, does anyone think this account enforceable? I do not think it is? 2) Does anyone have any suggestions on how to proceed? I could resume payments and then settle early. If the above had not happened, I may have just done that. Thank you for any help or input anyone can provide. It is appreciated.
    • The main thing is to stop shoplifting because it could be worse next time. If you think you have mental health issues that led you to do this, please go and have a chat with your GP. They won't judge you and should be able to get you help if you need it. HB
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Shop Direct - help with Extra Care 500 & Extra Care Advantage reclaiming POC


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Ok, I am happy with the POC.

 

Just need advice with the Claim form... In the value section... Am I on the right track here?

 

Payment Protection Insurance premiums paid £186.47.

Compound Interest £68.84.

Interest under s69 of the county court Act 1984 of £78.41 and also interest at the same rate up to the date of judgment/settlement at a daily rate of £0.05. TOTAL £306.64

Thanks

 

(fiquires are examples, ignore calcs)

Edited by TheDude1
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Have sent an S.O.S. for more opinions for you.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

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1: How can BCOBS protect you from your Banks unfair treatment

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks citizenB.

 

Basically I need confirmation on the following:

 

For example,

First PPI payment on the 01/01/2006.

Account was closed 30/06/2008.

 

Claim total premiums back

Claim compound interest (at lenders rate) from 01/01/2006 to 30/06/2008.

Claim 8% S69 from 31/06/2008 to date of issue.

 

Cheers

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Claim 8% S69 from 31/06/2008 to date of issue.

 

Should be to judgment

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Claim 8% S69 from 31/06/2008 to date of issue.

 

Should be to judgment

 

Thanks, I have worded it like this...seems to be correct!

 

"Interest under s69 of the county court Act 1984 of £69.78 and also interest at the same rate up to the date of judgment/settlement at a daily rate of £0.05"

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yes better.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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OK so if you have done the LBA, how long did you give them to respond because you said that you sent it last week?

 

Hi ims, sorry letter was sent on the 26/06, signed for on the 28/06 - Sorry I got my dates wrong. Yes, I give them 7 days before court action, so basically a week today I am free to issue :-)

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Thanks ims, yes they are quite ignorant!

 

The claim is on behalf of my 85yr old gran !! I'm not sure which way to proceed now.

I know there is PPI premiums paid, and I also know it was mis-sold to an 80 year old.

 

I'm thinking perhaps it would be best to go the FOS route on this one? Then again, I know FOS is slow and would prefer court route, but only if I could represent my gran then I'll be up for it !!!

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I think that you could attend with her but you wouldn't be allowed to act for her.

 

To avoid the stress to your gran then fos might be a better route for you.

 

It may be that due to her age and the stress this is causing her they may look at it quicker than normal for you. Worth a try.

 

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Hang on a mo.

 

You haven't yet put in a claim for PPI with the lender from what I can see.

 

That would be your first step for the PPI claim but at the moment you can't quantify the amount because the SAR has not been complied with. So complete the questionnaire and send it to the lender and they will have 8 weeks before you can pass it to fos.

 

Now with the non compliance with the SAR, it is the Information Commissioner's Office that you lodge a complaint with. Again tell them of your gran's circumstances and that you cannot move forward with your problem until the lender complies with the DPA and you would request their assistance in forcing compliance.

 

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Thanks ims!

 

Your are correct - No claim for ppi has ever been sent to the lender.

 

You are correct with the SAR also, I do not have individual amounts, only 'total paid to date' amount.

 

When you say complete questionaire....Ambrose Wilson have never sent my gran a questionaire. In fact, in one of their letters they deny insurance was ever applied to the account! (Which is a lie).

 

So I have no questionaire to complete, should I just proceed with the ICO complaint?

Thanks

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Sorry...we are confused.

 

On the fos website there is a consumer ppi questionnaire....its on this page

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

download it and complete it and then send it to the catalogue company with a brief covering letter saying here's my complaint documents, give me my money back. Make sure you keep copies for yourself.

 

The ICO is the one for the non compliance of SAR complaint.

 

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Sorry, I confused it all and myself :-)

 

Ok, I will do that ppi questionaire and send to lender! (I was just unaware the same questionaire can be used to send to lender, thats what confused me!)

 

I know the ICO is mainly for DPA problems. And I assume the ICO will not be required at all now due to it either being settled by lender or by FOS?

 

Thanks again mate :tea:

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The fos questionnaire always goes to the lender first. If you get a negative response then copies of what has gone to the lender go to fos. You only need to complete it once :-)

 

I would still lodge a formal complaint with the ICO to get them to force the release of SAR data.

 

Don't forget, the PPI claim and the SAR disclosure are two separate things.

 

Don't worry...we'll get there

 

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  • 1 month later...

TheDude1 ... any updates re this?

Current Debt : Approx £LOTS :-( ........................................................................Estimated Debt Free : Nov 2014 :-D

 

Barclaycard (wife) £1,080.43 Refunded

Barclaycard (me) SAR in progress

Shop Direct (x3 accounts) SAR completed. Claiming £3389.37 charges and £3,500 PPI

MBNA ..........SAR in progress. Charges & PPI from 1996 - present!

 

Your next ----> Lloyds Mastercard x2 - OPUS - Coop Visa - Monument Visa - RBS Visa - Cap One Visa x2 - Redcats x2

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TheDude1 ... any updates re this?

 

Hi mate,

prelim & lba were sent a few weeks ago, they are looking into it and have stated to give them 8 weeks, which will be roughly end of august.

 

But I don't hold much hope of them 'sorting it' and giving me a refund... To which I will issue a claim!

 

:-)

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  • 3 months later...

Hi

Just an update!

 

I sent the FOS questionnaire to Ambrose Wilson about 2 months ago.

This week my gran received the cheque!

 

However, it appears they have only refunded the premiums paid and not included any interest. I'll see my gran soon to get the actual figures to confirm this.

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  • dx100uk changed the title to Shop Direct - help with Extra Care 500 & Extra Care Advantage reclaiming POC
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