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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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Amazon just closed my account


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First post, please dont kill me!

 

Okay so I just checked my inbox whilst having a coffee and choked. Looks like Amazons closed my account!

 

Ive returned quite a few things for LEGIT reasons, such as things failing (and me detailing proof of them not working). Yet, Ive just got an email, and theyve closed accounts of mine that were years old! About four email addresses. Email is below:

 

 

 

Dear (My Name),

 

My name is Liam O'Shea and I represent

Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention.

 

A careful review of your account and related accounts indicates that you have required refunds on a large majority of

your orders for a variety of reasons.

 

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred

on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon account is closed and you are no longer able to shop with Amazon.co.uk.

 

Please know that any accounts related to

this have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accep tthe return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in

refraining from using our web site.

 

If you require additional assistance, or have any concerns, feel free to contact me directly at (email

removed)

 

Please do not make contact through the

standard Customer Service channels again, as they will no longer be able to assist you.

 

Thank you for your attention to this

email.

 

Regards,

Liam OShea

 

Executive Customer

Relations

Amazon.co.uk

 

 

Ive bought about a million things from them, and most of them still have their 1 Year warranties still rolling. Invoices are still on the account! What do I do? (Not to mention, ive still got Amazon Prime!) and have things that need to be shipped off to them in my hallway. Contacting them was pointless, responded to this blokes email, and nothing.

 

Can anyone help? Lol

 

Thanks, Aman.

Edited by citizenB
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When you say you have things ready to be shipped back to them - are these more returns ?

 

I imagine if you have been returning an unusual amount of items, then they are almost certainly wanting to end the relationship - I doubt there is anything you can do really.

 

I think Amazon Prime carries a fee, doesnt it? If so, you need to get that stopped/refunded.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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LOL Yep more returns - a printer that doesnt work properley and another one that keeps emitting smoke.

 

I get their point actually, whats scared me is that they've passed my account onto 'The investigations team' for whatever reason.

 

Prime - Yes £50. Would it be worth getting it refunded? Ive used Amazon prime a lot so I think they'd say no.

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If they are closing the account then I think they should probably refund any fees. Dont hold your breath though.

 

If you have faulty products then they should accept them back - or perhaps if you ahve purchased them using credit/debit cards you can do charge backs.

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Hi Aman

 

Welcome to CAG

 

We don't like giving up on issues, I think you realize that Amazon have genuine concerns as to the way your accounts have been operated. They haven't taken this action lightly. If everyone did exactly the same they wouldn't have a business. If you can justify your 'Returns' and feel aggrieved then write a

Formal Letter of Complaint, mark it as such, explain whats happened, why you think they have let you down and what you want them to do. I would apologize and say that it was not your intention to run the account in such a manner. That way they might let you return any existing items.

 

Send it to:-

 

Christopher North, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

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How many items have you bought in the last year or two - and how many have you returned?

 

The part where they state if you do manage to open a new account they will not accept returns is unlawful as its trying to contract out of the distance selling regulations.

Edited by Bang!
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rebel11: Thank you for your suggestion. Im writing it now! Can I PM you it just to make sure its been checked over by someone else who has got experience in this? Im not too good with language ie complaint letters, I got an A in GCSE English language but everyone calls me rude. a lot. Dont want to get rude to these lot LOL.

 

Bang! : Erm, Id say 200 items in the last two years, 20 returned. Roughly. Yodel lost some of the items too whilst returning!

Haha I dont really want to tell them 'Oi nice try getting out of the DSR law dude. Now, my returns please..' LOL.

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Miss read that to begin with, thought you'd returned 200 items lol.

 

20 in 2 years will be more than they are happy with. They expect maybe 1 or 2 a year if you buy loads from them and they have so many people buying from them they can pick and choose people as they see fit.

 

I had an account where i used to sell a lot from but then amazon started selling the same items and closed my account and said it was breach of contract and would never explain in any more detail.

 

There a law un to them selves..

Edited by nohope
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Miss read that to begin with, thought you'd returned 200 items lol.

 

 

Yep I realised you were editing, by the '..' cos i checked my email which had your intial reply and i was like 'NOOO I DIDNT RETURN 200! DUDE REALLY?!'

 

I mean 10% of items, come on! I admit most of the items that I returned were quite high value (thats probably why), but most of the stuff I used to get a direct replacement, no refunds anyway. And the stuff I used to write 'FRAGILE: HANDLE WITH CARE' always used to go missing via the courier i used to ship stuff back to them (Never used yodel after they lost my stuff!) - Two beats headphones, two SSD's in the same box, a printer and a tritton headset. I dont get why all four of my accounts have been closed completley, cant log in, cant get RMA labels and the whole account has been passed onto the 'Investigations team'. (I swear when they said this I was like ohgawd im in trouble now! Some police 'kick-your-door-in' thing - And considering I got exams coming up, I really dont need thas now!

 

Ive got like two printers worth £225 each in my hallway ready for them to take, and I really dont wanna be charged!

 

I was in the process of ordering A level Physics, Chemistry and Maths books for prep for sixth form next year and there you go, amazon wouldnt accept my password. Checked my phone and wow, this Liam bloke had emailed to tell me 'stop using amazon, your damaging our profit margins'. I was in such a mood to troll :mad2: lol.

 

I so want my account back! im like 15 but use amazon nearly everyday. I think that they might be thinking that ive nicked the stuff myself that the courier has lost...

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Looks like Liam OShea replied:

 

 

 

Dear My name,

 

As your account has been closed, you will need to send the items back to the

address below. Once any returning items are inspected and processed, the

appropriate action will be taken.

 

Amazon Fulfilment Centre,

Amazon Way,

Dunfermline

East Business Parks

Dunfermline,

Fife,

KY11 8ST

 

Please mark the reason for return clearly and include the original packing slip if

possible. If you do not have the packing slip, please mark the item with the

order number or email address of the account used to place the order. If sending

back multiple items from more than one shipment, please mark each item

clearly.

 

Thank you for your attention to this email.

 

Regards,

Liam OShea

Executive Customer Relations

Amazon.co.uk

[Link removed]

==========================

 

 

 

Who knows what this 'appropriate action' is lol. I just replied asking for the contact details of someone more senior and the UK registered address.

Also asked if I can somehow work with Amazon and negotiate to get my account back. I think thats out of the window..

Edited by Amanha
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Did I read this right.. you are 15 years old ??

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Erm... Yes.

 

Looks like no help from here now it seems?

 

Not at all - why would you think that ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Not at all - why would you think that ?

Haha sorry, I remember work experience I got stuck somewhere, made an account on a forum, accidentley told em i was 14 and they got rude. Plus I dont write like a typical east london teenager so yeah! Sorry for the assumption dude.

 

Anywaaaaay back on topic LOL, looks like Amazon hate me :L

This 'action' things getting me worried :!:

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Hi dude,

 

Theres two officejet 8600 plus'es. One of them the scanner doesnt work properley (jams up, doesnt scan, images come out garbled, makes a defening noise), the other one has some sort of electrical problem, where printing something causes power spikes and fuse blows (tested this via a plug-in power monitor). Amazon shipped me a replacement, and suprise suprise when I went to print out the returns label on the new unit, they close my account.

 

First fault can be easily figured out when turning the unit on and scanning pages, the second one, you need to start printing quite a bit and view the full power usage that spikes up. Fuse blows too.

 

Hewlett Packard advised me, as the unit is under 30 days old, contact the retailer.

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I am not saying that you are wrong in your conduct with amazon but if they know you are only 15 and you are ordering a lot of items and returning hem they may be right to close your account. Why did you have 4 accounts? can you not ask your parents to order what you need?

If I have been of any help, please click on my star and let me know, thank you.

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I am not saying that you are wrong in your conduct with amazon but if they know you are only 15 and you are ordering a lot of items and returning hem they may be right to close your account. Why did you have 4 accounts? can you not ask your parents to order what you need?

 

I havent given them my age.

 

I would ask my parents, but their usually rushed off their feet with work etc, so I order the stuff and sign for it.

 

Technically theyve told me not to shop with them anymore. Not my mum or dad. Dad did say he would open up an account under his own name, but its kinda awkward.. me and him got the same name (Im junior, hes senior) - Wonder what they would say to that! :wink:

 

Oh it was three accounts, not four as stated in the first post.

One was the main one where everyone ordered everything.

Another was to get a gift for the parents, didnt want them to know so ordered there XD

Third one was totally blank, created by accident.

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Who pays for these orders? do you or do your parents? if they pay by credit or debit card then i would have thought the account would be in their name anyway. Sorry but i dont think you have much of a chance of reopening your accounts though.

If I have been of any help, please click on my star and let me know, thank you.

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Hi assisted blonde;

 

I pay for them out of my own money (which i made) & my own debit card lol.

Yeh tbh ive given up hope of getting my account back anyway, dont expect a reply from christopher north either.

 

From what I can work out (via reaserch on google), even if i do create a new account, they'll just close it. And again, just close it. And again. And again. :!: And its a lifetime a ban.

 

I can in theory change all my details, (format of cardholder name too), apart from the delivery address. Im trying to evaluate if they would just find the account and close it, as I do use amazon a fair bit for books etc.

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