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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Paypal Problem - SAR denied


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Hi

 

I am looking for some advice please.

 

I have had a dispute ongoing with Paypal for several months. The problem I have is that emails they have purported to have sent to me have not been received.

 

I am only aware of this having logged into my account and kept up-to-date with the dispute which has identified emails received etc. and sent although I know I haven't had them.

 

I have faxed them, telephoned them and rung them requesting these missing emails without result. I put a formal complaint in by fax (I have the fax receipt) and they deny having received this.

 

I was told by one of their staff to email a subject access request which I did and received a generic reply saying I had emailed the wrong address. I then emailed Paypal again and faxed them only to be told that an attorney or law enforcement officer has to request this information by subpoena. I only want the missing emails addressed to myself!

 

Have I any recourse against Paypal or should I just wait for them to take action - I have a negative balance with them due to this. They closed the dispute because they say I haven't responded within the timescales given although I have been advising them for weeks that the emails have not been received and offered an alternative address.

 

Any advice gratefully received.

 

Thank you

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I then emailed Paypal again and faxed them only to be told that an attorney or law enforcement officer has to request this information by subpoena. I only want the missing emails addressed to myself!

 

 

What utter rubbish ?? However, faxing them is not the way to go.

 

You need to send your request to their UK head office, for the attention of their Data controller and include £10.00. They have 40 calendar days to comply.

 

I would separately send a complaint to the Information commissioner and copy them the email that PP have sent advising that only an attorney can request this information.

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Do you intend to carry on using the Paypal account (i guess not if its a neg balance), it may well be easier to let them chase you, youll be hassled by a DCA for a bit but thats all, they dont chase people through the courts and given the shambolic state of their administration..its not surprisng, they dont know what they are doing half the time.

 

I,ve had email replies from them that make no sense, wetre addressed to different people/accounts, its ridiculous. I recently had to phone up and get my debit cards corrected, it wouldnt let me remove them saying a transactiopn was pending..which was rubbish.

 

Andy

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Very interested piece, the trouble is a lot of people dont even know where to start or if there is juridstiction to sue paypal, are Paypal a UK company, based in Luxombuorg, office in Dublin ??

 

Andy

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Hi

 

I did want to carry on using the account. Never had a problem in ten years. Had items for sale on auction site and was requested by a buyer to complete sale off site. My first mistake. Received payment - sent item - said I sent wrong one (only one for sale I might add). Wants to send it back. Paypal refund her money. I get a fake back. By this time I have transferred the money (selling for my daughter) and I am down about £120.00. Had to keep checking Paypal account to see what was going on and it transpired that from information in Resolution Centre emails purported to have been sent to me - I have not received. Asked for them repeatedly. No response. The final email (I got this one) was that as I hadn't responded in time - claim closed. Apparently they had offered me some compensation - no such email received. Won't be so trusting again. Their collections department keep chasing me. Not a prayer I've told them - take me to Court.

 

Thank you.

 

VUB

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HI

As far as I can tell, this is their UK address, registered with Companies House

 

PAYPAL (EUROPE) LTD

 

WHITTAKER HOUSE

WHITTAKER AVENUE

RICHMOND

SURREY

TW9 1EH

 

I would be sending everything there.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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A quick google brings me to an old thread here on CAG as a matter of fact with the following addresses for Paypal,

 

Paypal (UK) Limited, Whittaker House, Whittaker Avenue, Richmond, Surrey, TW9 1EH

 

and the other is,

 

Paypal Europe Ltd, Hotham House, 1 Heron Square, Richmond Upon Thames, Surrey, TW9 1EJ

 

Not sure which is the main one however. A SAR would need to go to one of those addresses however. Asking for a Subpoea is absolute nonsense and is a very American way of doing things. Paypal clearly seem to think they can apply US consumer law to the entire world. I don't think they realise what they open themselves up to by registering a UK office and trading in the UK.

 

EDIT - Silverfox beat me to it :)

Looks like the Whittaker house one is the generally most used one by people sending things to them. A quick look on Google Maps shows both postcodes as being next to each other though, so I suspect both addresses go to the same office.

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Yes I seem to remember that they were forced to have active representations here to enable them to be within the FSA remit.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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New complaints to the FOS about Paypal in the last quarter of 2011 were 109.

More than those of other companies including Swinton Insurance,Yes Loans,JD Williams,AA,Homserve,

and even CPW,all of who we see featured frequently on The CAG.

 

 

http://www.ombudsman-complaints-data.org.uk/Data.aspx?BusinessId=11929

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Here is another old report which exposed these practices

 

http://www.thisismoney.co.uk/money/bills/article-1598280/Bullying-Paypals-heavy-tactics.html

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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