Item cheaper elsewhere

[Abelly]

I would like to know for example, Argos is selling a DVR box at £249.99 and Comet at £199.99. If I had not shopped around and brought the Argos one could I have taken it back to Argos to either get a refund or the money difference?.

 

Is there a legal obligation to do that?

[watchinginvestigation2011]

Need to price check before purchase really.

[Mrs E Blackadder]

As far as I am aware, there is no legal obligation for stores to sell you something at the same price as another store. Most large stores, however, will try a price match as it's good for their image.

[Michael Browne]

I would like to know for example, Argos is selling a DVR box at £249.99 and Comet at £199.99. If I had not shopped around and brought the Argos one could I have taken it back to Argos to either get a refund or the money difference?.

 

Is there a legal obligation to do that?

Although there is no legal obligation to do so, Argos have a 30 day refund policy.

[Abelly]

I thought the above too also, but not all stores price match. Fortunately I shop around before I commit to a purchase as well as checking reviews on products.

[locutus]

Lots of stores have a "price match guarantee" but they also are full of exceptions. Some do not price match online prices, some it needs to be a nationwide chain that they price match. Some stores offer a "14 / 30 days returns policy", but unless the stores policy is otherwise, you cannot return the item once purchased from a store (although for online purchases companies legally have to offer a cooling off period)

[Turbodaz]

If I find a place cheaper after I've purchased the item I always take it back and get a refund.

[sparx]

As with Argos you pay for the item before you see it... do the DSR's not apply?

 

Just a thought.

[locutus]

If I find a place cheaper after I've purchased the item I always take it back and get a refund.

But that is at the stores discretion or the stores own policy. You have no legal right to demand a refund if something is bought in error.

 

 

As with Argos you pay for the item before you see it... do the DSR's not apply?

 

Just a thought.

No, because you are there in store and you can ask to inspect the item there and then. DSRs are in place as over the phone and internet you cannot inspect the items.

[Legislation]

When an advertisement declares or implies that the price of an article is the best available and you find something better, there is then the right to rescind because of the Misrepresentation Act 1967.

 

It is therefore an offence to present a best price guarantee i.e. "rights given to consumers in law as a distinctive feature of the trader’s offer."

 

(number 10 of Schedule 1 to The Consumer Protection from Unfair Trading Regulations 2008)

 

If they're not pretending that the price is anything so special there is no complaint to make.

[Cardiff Devil]

Be aware that the DVR unit may be exempt from Argos's 30 day returns policy, as some items are. It should state on your receipt if it is or not.