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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


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HI

I have been wondering about the above also it seems to me that the accuracy of the infromation provide by the TS is not what it should be.

If they are saying that the agreement is permanently in default after 12 days and the default affects both parties this means that their previous advice about the creditor being able to enforce at any time if they produce the document false.

I have had a number of rediculous pieces of information given to me from the TS and the oft over the last few month and now i am afraid i take averthing they say with a pinch of salt and then check it out myself.

I think a lot of the problem is that they are not used to answering questions that involve more complex issues.

Because of sites and forums like this one, people are becoming better informed and they are frankly having problems keeping up.

I was given one totally misleading pice of advice from the OFT a little while ago and was foolish enough to pass it on.

When i complained i got the sorry we are not allowed to give legal advice standard letter. I wrote them back and said that didn't stop you before.They didnt reply.

My advice now is that if you want to find something out read the regulations if you don't understand what you are reading get someone on here to help you(thats what i do) i am afraid their are no short cuts.

When you got to the TS or OFT with a complain and they come up with something like this you will know your ground and be able to say show me the regulation or case file.

 

Best regards

Peter

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DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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In this case it might be worth some research into the words of Pofessor Goode of Queens Bench. QB is a division of the courts and I am not aware of professorships in QB (although I do admit my knowledge is very limited). Perhaps a little call or note to TS asking who, what, where and when etc to get more of a lowdown on this piece of advice. If it's in the public domain, ask to see it. If not ask why not and under what authority is it being used if not public

 

Just a few thoughts out loud

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okay, trying to sort out an agreement 'arrangement' my family member has, they are in a right state but looking at it, they have all the debt managed by a debt management company who send the payments on, these payments are all up to date and he has a record of them, however - Black Horse have continued to apply interest and make charges, on the back of every monthly letter is a what appears to be a charge of £575!? also this fee is appearing as a Supplemental Notice with Notice of Default x 3? I dont know if this is a running total for charges or a new charge every time. I am just trying to wade through it but it seems a dpa first then ask for the charges back?

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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ian1969uk

 

 

"But they haven't complied with S77/78 according to TS, as anything given after the 12 working days isn't given under S77/78."

 

 

 

So, if they are not answering to a request under s77 or s78, what are they answering to?

 

They only know that you want a copy of your agreement, because they received a request under s 77 or s78!

 

They cannot possibly be answering to anything else!

 

Just my thoughts.

 

 

Regards, Jeff.

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okay, trying to sort out an agreement 'arrangement' my family member has, they are in a right state but looking at it, they have all the debt managed by a debt management company who send the payments on, these payments are all up to date and he has a record of them, however - Black Horse have continued to apply interest and make charges, on the back of every monthly letter is a what appears to be a charge of £575!? also this fee is appearing as a Supplemental Notice with Notice of Default x 3? I dont know if this is a running total for charges or a new charge every time. I am just trying to wade through it but it seems a Data Protection Act first then ask for the charges back?

 

Maybelline

 

I would do both CCA and full SAR... hit them between the eyes and make sure they know you are looking at all aspects of the alleged debt, including whether it is enforceable... and before some smart person asks... an arrangement is not an acknowledgement of debt, particularly when you refer to Discovery of unenforceable agreement and consideration of Restitution.

 

Tell your family member to relax, they are in safe hands with you, just need a bit of work to unravel and assess the options....

 

Z

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All

 

A couple of observations:

 

A ‘true copy’ of an agreement principally consists of the terms and conditions of the agreement and the statutory content of the agreement. The name, address and signature of the debtor do not have to be provided. Additionally, the creditor must supply the total sum paid under the agreement by the debtor; the total sum which has become payable under the agreement but remains unpaid; and the total sum which is to become payable under the agreement by the debtor (the latter two must include the various amounts comprised in that total sum and the date when each is/was due). However, the copy must be a copy. It need not be exact on immaterial points, but it cannot be a conjectured reconstruction. please note this: with the terrific software packages around it is very easy for me, never mind anyone else, to reconstruct your agreement. Doing so actually amounts to Fraud, and if MIB are reading this - you know who I am referring to. So PLEASE, check your 'agreement' carefully. If the trader has no original copy, the trader will have difficulty showing that he has complied with the regulation by supplying a ‘true copy’, since nobody would know what was in the original.

There is also a common tendency for Creditors to supply any old unsigned copy usually with current T&Cs - a failed CCA request if current T&Cs. The point is - it is easier for them to send you anything, rather than nothing and state that they have complied. ... in my case with one Creditor to say they have enclosed the agreement (and nothing was in enclosed!!). It is up to you to reject it and keep rejecting... you do not have to give a reason, let them use their legal budget to work it out.

When the trader comes to enforce the debt in court, he needs to have a signed copy of the agreement in order to enforce. As the law stands currently he cannot otherwise.

This is the key point - a request under cpr 4.6 makes it pretty difficult for them to procede without every i dotted and t crossed in accordance with CCA

 

Z

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thanks Zubo, it is infuriating to think the management co is chaging a fee for this service and somehow has managed to make matters worse, they are still receiving phonecalls, letters, charges, interest, defaults, whats the point? I have shot off some harrassment letters and CCA request today, plus doing the SAR as you suggest.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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Guys,

 

Can you check over the POCs I want to enter for a company who supplied an agreement with no prescribed terms and have not supplied terms and conditions or a statement of account in response to my sec 78 request sent august 2006 - yes, 2006.

 

I really need to get the defaults removed now....

 

http://www.consumeractiongroup.co.uk/forum/legalities/102075-please-check-pocs-breach-2.html

 

Cheers in advance.

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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CCA 1974 S.172

 

172 Statements by creditor or owner to be binding

 

(1) A statement by a creditor or owner is binding on him if given under—

section 77(1),

section 78(1),

section 79(1),

section 97(1),

section 107(1)©,

section 108(1)©, or

section 109(1)©.

 

(2) Where a trader—

 

(a) gives a customer a notice in compliance with section 103(1)(b), or

(b) gives a customer a notice under section 103(1) asserting that the customer is not indebted to him under an agreement,

 

the notice is binding on the trader.

 

(3) Where in proceedings before any court—

(a) it is sought to rely on a statement or notice given as mentioned in subsection (1) or (2), and

(b) the statement or notice is shown to be incorrect,

 

the court may direct such relief (if any) to be given to the creditor or owner from the operation of subsection (1) or (2) as appears to the court to be just.

 

(edited)

 

Hey PETER... you beat me to it this time :)

 

rgds

Dave

 

There's still one thing niggling me about section 172, and the whole TS thing and that is the last paragraph above.

 

Under what circumstances would they give relief to the creditor?

Capitalism is the legitimate racket

of the ruling class.

Al Capone

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All i know is, im on a DMP with Payplan, 6 creditors in total, thanks to the Consumer Credit Act and the creditors lack of holding onto important stuff, ive just emailed Payplan asking them to with hold Payment on all creditors as they are all in default :)

 

The biggest thanks goes to Cag and caggers who are here helping people like me and its ever so much appreciated, thanks :)

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Hi good people,me again with yet another problem. could someone have a look at these agreement( s) The agreement checker is saying it's unenforceable and throwing the APR out as -1.9%

I've purposely left part of my signature in as it looks a little different on the copy they supplied, the 2nd document.

Thanks

 

DEB1.jpg

deb2.jpg

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cash,

 

to comply with a sec 77-79 request the creditor can send an agreement with no signatures at all.

 

that's why u should say you are questioning the validity of it and requeire the sigs.

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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In this case it might be worth some research into the words of Pofessor Goode of Queens Bench. QB is a division of the courts and I am not aware of professorships in QB (although I do admit my knowledge is very limited). Perhaps a little call or note to TS asking who, what, where and when etc to get more of a lowdown on this piece of advice. If it's in the public domain, ask to see it. If not ask why not and under what authority is it being used if not public

 

Just a few thoughts out loud

 

Found this on UEA Norwich (don't know if it is the same Prof Goode?)

 

Professor Sir Roy Goode is the pre-eminent academic commercial lawyer of his generation. During his long and distinguished career, he has been a solicitor and barrister (he was appointed a Queen's Council in 1990),

minky xxx

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Signed this at powerhouse store. It could well be my signature but from another document as I've had other goods previous.

If this is a true copy, to my mind it should mirror the original signed?

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A true copy should be just that. Looks a bit dodgy to me...

Abbey - *SETTLED IN FULL!* ;)

-£445 refunded after one phonecall

HERE

 

Lloyds - Reclaiming Charges ***WON!***

-09/05/07 - Prelim delivered

-22/05/07 - LBA sent - no response

-11/07/07 - Filed at court

- 26/07/07 - Full settlement offer!!!! Donation made ;)

HERE

 

Next - Trying to Sue us with no agreement! :lol:

-29/06/07 - Defence filed

-16/08/07 - AQ filed

-19/09/07 - Claim struck out!! :p

HERE and continued HERE

 

PLEASE CLICK MY SCALES IF I'VE HELPED!

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Hello guys,

 

Please please have a look at this thread and the letters that have been sent and received to this poor lady.:Cry:

 

She has asked twice for help on this thread and nobody has responded.

I too would be very interested in your views.

 

This is the thread the letter are towards the end page.

 

Please have a look:D

 

subscribed.gifNAT WEST will not return my PPI

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hi good people,me again with yet another problem. could someone have a look at these agreement( s) The agreement checker is saying it's unenforceable and throwing the APR out as -1.9%

I've purposely left part of my signature in as it looks a little different on the copy they supplied, the 2nd document.

Thanks

 

DEB1.jpg

deb2.jpg

 

HI A

Yes the leeway for APR according to the regs is .1% under or 1 % over this would not make the agreement unenforceable via 127(3)as APR is not a prescribed term.

THe agreement could be said to be missleading and you could get a ruling as to unenforceability under subsection 2 of 127 or if it was a reflection of an incorrect interest rate, that is a pp and would make it so.

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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In this case it might be worth some research into the words of Pofessor Goode of Queens Bench. QB is a division of the courts and I am not aware of professorships in QB (although I do admit my knowledge is very limited). Perhaps a little call or note to TS asking who, what, where and when etc to get more of a lowdown on this piece of advice. If it's in the public domain, ask to see it. If not ask why not and under what authority is it being used if not public

 

Just a few thoughts out loud

 

Hi J's

 

I have had a look on line and there are a lot of mentions of this chap so many in fact that it would take an age to find the reference that is being referred to howeer if there is someone out there that has the time it would be greatly appretiated .

 

best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Peter, can you help with my understanding of this agreement from Black Horse. (1998)

 

creditdoc.jpg

 

 

I believe it to be unenforceable under s127 CCA 1974. It's missing the prescribed term of interest.

 

S3.39 of the Consumer Credit Regulations 1983 state the interest rate must be stated as a Per Annum figure. APR is not a prescribed term. Only interest rate stated is a monthly figure of 1.87%

 

Think it's also unenforceable because the PPI payments are rolled into the total monthly payment and their was no separate breakdown on the costs of PPI. Making the monthly payment figure of this incorrect. Should be something like £44.69.

 

Louiboy

He didn't come looking for trouble, but trouble came looking for him.

When the smoke clears, it just means he's reloading.

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I am trying to have a default removed issued by Capital One in 2004. The account was settled by way a full & final offer which they accepted.

I have checked my CRA file and the account is showing as partially settled and has a default showing.

 

The thing is I genuinely never received a default notice or statement. The F&F was made and paid specifically in order to avoid a default.

I sent off a CCA request and requested a copy of the original default and proof of service to them and received a letter back along with a dubious Application, a set of recent T&C's and template print outs of their standard default notice and default statement.

 

They state in the letter they have no obligation to provide a copy of the default notice and statement of default but confirm the date of default issue as 23rd January 2004 and statement of default issue of 12th February 2004.

 

Can anyone tell me if they do have an obligation to supply the information regarding the default notices and what regulations I can make reference to in my next letter to them

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Hi J's

 

I have had a look on line and there are a lot of mentions of this chap so many in fact that it would take an age to find the reference that is being referred to howeer if there is someone out there that has the time it would be greatly appretiated .

 

best regards

Peter

 

Hi! Peter

 

Is there anymore info as to what the reference is!

is it a specific refernece? or the whole Book? or case specific? that everyone is looking for?

 

In the meantime I found this that refers to judgement made

 

HOUSE OF LORDS

 

Lord Browne-Wilkinson Lord Nicholls of Birkenhead

Lord Hoffmann Lord Saville of Newdigate Lord Hobhouse of Wood- borough

OPINIONS OF THE LORDS OF APPEAL FOR JUDGMENT

 

IN THE CAUSE

 

DIMOND

(ORIGINAL APPELLANT AND CROSS-RESPONDENT)

v.

LOVELL

(ORIGINAL RESPONDENT AND CROSS-APPELLANT)

ON 11 MAY 2000

Judgments - Dimond (Original Appellant and Cross-Respondent) v. Lovell (Original Respondent and Cross-Appellant)

 

C.I.S. adopts Professor Goode's definition of credit (Goode, Consumer Credit Legislation, looseleaf ed., vol 1, para. 443) which was approved by the Court ...

 

If you can give me anymore info as what I am actually looking for I will see what else I can find..

 

Got more than enough time on my hands as I am disabled and at home all day.

minky xxx

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