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    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
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Visa debit card chargeback Nationwide refusing to help


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two orders where placed online with a firm who where based in china (the fact was well hidden and this was only discovered later on)

 

one was for £67.33

 

and the other £72.34

 

(i have added a scanned letter from the bank to the topic)

 

both orders arrived safe enough but right away i noticed the items where just not right they looked nothing like the genuine items i had already owned

 

so i took them to trading standards and also choice store who confirmed after time that they where in fact counterfeit

 

trading standards went as far as saying i couldn't send them back for a refund and sending counterfeit goods int he post was illegal

 

so i contacted nationwide who stated i need to fill out a visa dispute form and provide proof of order and receipts etc

 

which i did, i today get a letter saying they wont be able to do much about it the letter attached to this topic explains it better then i can

 

do i just drop it or can i take it further

 

 

scan1110220001.jpg

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scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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strange that method usually works

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Seeing as it has been agreed that the goods are counterfeit, I think I would be writing back to Nationwide saying that their suggestion that the goods have been delivered are laughable as it is 'not' the goods you ordered or paid for and you consider that what they are saying is tantamount to assisting in a fraud.

 

According to Visa:

 

Shop safely online

 

 

Online shopping is as safe as the high street and it’s reassuring to know:

  • If you’re the victim of online fraud
  • If your order is not delivered
  • If you receive the wrong item
  • If your order is delivered damaged
  • If your travel company or airline goes under before your trip or whilst you are away

AND you have paid with your Visa card, you can get your money back (subject to your bank’s terms and conditions).

 

You could also contact Visa Europe and ask their advice, it is them who run the chargeback scheme.

 

E-mail: [email protected]

Tel: +44 (0)20 7795 5777 (enquiries)

Tel: +44 (0)20 7937 8111 (switchboard)

 

I've also changed the heading to reflect the banks name so it is found in searches. If you want it changed back, please say so.

Edited by Conniff
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I wouldn't actually advise using the phone at all. At this moment in time you have lost you money, so have the time to put everything in black and white.

 

If you must use the telephone, get yourself a telephone conversation recorder so that you can keep a full record of what is said. You do not have to tell the party on the other end that you are recording them.

I would also follow it up with a letter, preferably by recorded delivery.

 

I know we aren't talking a fortune, we also aren't talking pennies either, so follow this through to the end.

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thank you, i will write if that is the better option i am just on the phone to visa now and they are being funny with stating they are a USA based company and so help for UK complaints will be handled via email yet cannot explain why the number is for visa Europe and has a UK London based number yet they will only deal with USA based inquiries on the phone, it must just be one of those days today

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Seeing as it has been agreed that the goods are counterfeit, I think I would be writing back to Nationwide saying that their suggestion that the goods have been delivered are laughable as it is 'not' the goods you ordered or paid for and you consider that what they are saying is tantamount to assisting in a fraud.

 

According to Visa:

 

 

 

Shop safely online

 

 

Online shopping is as safe as the high street and it’s reassuring to know:

  • If you’re the victim of online fraud
  • If your order is not delivered
  • If you receive the wrong item
  • If your order is delivered damaged
  • If your travel company or airline goes under before your trip or whilst you are away

AND you have paid with your Visa card, you can get your money back (subject to your bank’s terms and conditions).

 

You could also contact Visa Europe and ask their advice, it is them who run the chargeback scheme.

 

E-mail: [email protected]

Tel: +44 (0)20 7795 5777 (enquiries)

Tel: +44 (0)20 7937 8111 (switchboard)

 

I've also changed the heading to reflect the banks name so it is found in searches. If you want it changed back, please say so.

 

Look at Fraud act 2006 section 2 & 3

:mad2::-x:jaw::sad:
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You should have also got a letter of confirmation from trading standards that you can included

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

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little update i was in branch today for other reasons and spoke to a lady on the desk. stating how i was treated etc, a sit down with the manager where i pointed out what i had been told on here, and a call to department on my behalf and surprise surprise they are now starting a chargeback and if that fails they are going to pass it on to the fraud department to put in a claim, thank you guys SOOOO much is there a donations link for this site as id like to say thank you

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