Capquest and Next Directory CCA Request

[ediscot]

Hi,

 

I've been receiving letters from Capquest re a Next Directory account and

 

thanks to reading the helpful posts on CAG I sent them the CCA request letter recorded delivery on 1st June.

 

I received the following letter back dated 3rd June:"

 

Further to recent contact wtih our office and your request for further information in relation to the above account,

we would confirm that your account is now on hold for 28 days whilst we obtain the information required.

 

If you have any proof of payments or correspondance that would assist with your query,

please forward these documents, with a brief covering letter to our Collections Administration department,

so that we can resolve this matter as soon as possible."

 

Obviously I didn't assist them and sent nothing.

 

Then I received this letter dated 8th June:"

 

Further to your recent correspondence and in order to process your communication further,

we would request you provide the following information by 17 June 11 to assist us in resolving this matter.

 

Proof of residence at the time this account was opened: 1st December 2008

 

Your assistance would be greatly appreciated.

 

Please note this is not a demand but a request.&quot

 

;My question is what do I do now?

 

I'm not going to kindly assist them by sending them anything and interestingly

I'm pretty sure that the account was opened well into 2009.

 

Do I send them this letter from the library and then what?

 

Or do I wait?

 

Help, confused myself reading too many forum posts.

[ims21]

Hi there

 

In my view, if they are chasing you for a debt they should be aware of their facts. I don't think you should be giving them assistance.

 

You're telling me Mr dca that I owe you money...you prove it. If you cant provide me with a valid document under a s77/78 request, you aint getting anything.

 

My advice...ignore their request.

 

ims

[meemok]

You don't have to send them anything.

 

You have made your CCA request, they have a timescale within which to fulfill it.

 

If they don't, send them the Account In Dispute letter --> http://www.consumeractiongroup.co.uk/forum/content.php?436-Failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

then ignore them

[harrassed senior]

I agree, send them nothing, other than the Account in Dispute letter once 14 days have passed.

[ediscot]

Hi

 

Thanks to the help I got on CAG a couple of years ago I sent Capquest a CCA request with postal order re a Next catalogue account.

 

That was 1st June 2011.

 

They sent two letters asking me to provide them with any info I could, which I didn't do,

and I sent a letter on 18th June 2011 saying they have failed to comply with my request.

 

they sent a letter on 29th June saying the account was on hold while they waited to hear from Next.

 

The next I heard from them was in November 2011,

the usual money demand letters with no mention of CCA.

 

The latest now is that Past Due have started to send letters saying Capquest have appointed them to recover the money.

 

What is my next step?

 

I have drafted a letter to Past Due saying the account is in serious dispute and to hand it back to Capquest (as per a letter template on CAG).

 

Do I wait and see what happens or do I contact Capquest?

 

One last thing,

 

I read on here this evening that since 2007 CCAs do not have to be signed

so does that mean in theory a DCA can produce a fake CCA?

[dx100uk]

merged with your old thread for history.

 

they can wave their willys all they like

 

no cca - no pay

 

PDC are lowlife lot anyway.

 

have you all the statements?

 

ever looked at PENALTY [£12] charges?

 

bet there are loads.

 

dx

[louloubelle0195]

Please note that CapQuest seem to be using a different return address on the reverse of their envelopes. This is CDR, PO Box 550, Manchester M5 0EE. It is worth looking out for this, in case you wish to return a letter to sender without opening.it.

[frontfloater]

PO Box 550, Manchester M5 is NOT an address for Capquest. I have received several letters addressed to a former occupant of my home, with the "CDR, PO Box 550" return address. I contacted Capquest by phone after reading this thread, but they confirmed that this return address is NOT related to Capquest.

[dx100uk]

CDR, PO Box 550

is capquest!!

dx

[zydeco]

I contacted Capquest by phone after reading this thread, but they confirmed that this return address is NOT related to Capquest.

 

I wonder why they put it on their envelopes then?

Perhaps your letters are from DVSL who use the same PO. box. Oh wait a minute, they're capquest in disguise.

[dx100uk]

 

dx