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ediscot

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  1. Hi Thanks to the help I got on CAG a couple of years ago I sent Capquest a CCA request with postal order re a Next catalogue account. That was 1st June 2011. They sent two letters asking me to provide them with any info I could, which I didn't do, and I sent a letter on 18th June 2011 saying they have failed to comply with my request. they sent a letter on 29th June saying the account was on hold while they waited to hear from Next. The next I heard from them was in November 2011, the usual money demand letters with no mention of CCA. The latest now is that Past Due have started to send letters saying Capquest have appointed them to recover the money. What is my next step? I have drafted a letter to Past Due saying the account is in serious dispute and to hand it back to Capquest (as per a letter template on CAG). Do I wait and see what happens or do I contact Capquest? One last thing, I read on here this evening that since 2007 CCAs do not have to be signed so does that mean in theory a DCA can produce a fake CCA?
  2. I am having a similar problem with Capquest. I sent them a CCA in June and then a letter saying the account was in dispute and heard nothing exceot for the letters asking me to give them information! Now I have moved to a new address the phonecalls and letters have begun again. What is my next move?
  3. Hi, I've been receiving letters from Capquest re a Next Directory account and thanks to reading the helpful posts on CAG I sent them the CCA request letter recorded delivery on 1st June. I received the following letter back dated 3rd June:" Further to recent contact wtih our office and your request for further information in relation to the above account, we would confirm that your account is now on hold for 28 days whilst we obtain the information required. If you have any proof of payments or correspondance that would assist with your query, please forward these documents, with a brief covering letter to our Collections Administration department, so that we can resolve this matter as soon as possible." Obviously I didn't assist them and sent nothing. Then I received this letter dated 8th June:" Further to your recent correspondence and in order to process your communication further, we would request you provide the following information by 17 June 11 to assist us in resolving this matter. Proof of residence at the time this account was opened: 1st December 2008 Your assistance would be greatly appreciated. Please note this is not a demand but a request.&quot ;My question is what do I do now? I'm not going to kindly assist them by sending them anything and interestingly I'm pretty sure that the account was opened well into 2009. Do I send them this letter from the library and then what? Or do I wait? Help, confused myself reading too many forum posts.
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