Ingeus

[RebeccaPidgeon]

This appears to be a standard response to a complaint. The wish is that there is a nice little inconsequential chat then the assumption is made that your complaint has been dealt with. If you choose to attend then ask for the conclusions to be put in writing to you. If you choose not to attend just ask for a response in writing - because you made your complaint in writing and having everything written down reduces the possibility of misunderstandings. If you attend - then record the meeting.

This may also be a more insidious attempt to deal with difficult candidates.... rather than issue a Mandatory Notification Letter where candidates must attend lest they be subject to a sanction, they invite candidates to a meeting, lull them into a false sense of security, and when you attend the meeting, they start to treat the candidate as a be-atch.

Edited October 31, 2012 by RebeccaPidgeon
typographic

[jimduf22]

Had a response to my complaint in it the manager states "A private room may be requested however it is against the law to record without consent in a public place. For you to be allowed to record, your advisor must agree to this in a private setting. ****** does not wish to be recorded at any time."

 

I have just sent off my new complaint stating the Data protection act 1988 section 36.

[signmaker]

Had a response to my complaint in it the manager states "A private room may be requested however it is against the law to record without consent in a public place. For you to be allowed to record, your advisor must agree to this in a private setting. ****** does not wish to be recorded at any time."

 

I have just sent off my new complaint stating the Data protection act 1988 section 36.

 

would it be possible to take someone into the interview with you?

[jimduf22]

just got back from my appointment. I told her im recording. She then put me into a private room while she made my next appointment. I dont have to go down there untill december the 3rd but i have been mandated to apply for 40 jobs. I told her my jsa was only 3 jobs. She said that is getting changed so i will have to wait and see what happens. At least im not having to go down there twice a week like i have been recently.

[RebeccaPidgeon]

just got back from my appointment. I told her im recording. She then put me into a private room while she made my next appointment. I dont have to go down there untill december the 3rd but i have been mandated to apply for 40 jobs. I told her my jsa was only 3 jobs. She said that is getting changed so i will have to wait and see what happens. At least im not having to go down there twice a week like i have been recently.

Although, periodically, Job Centre Plus will address the Job Seekers Agreement, and even if no change is applicable, will simply print a new copy out and get the candidate to sign it, this has absolutely nothing to do with any clerk who you see at the Work Programme - and if they issue such a threat, it is more likely bluff.

 

Of course, if you would like to apply for 40 jobs, it is easily done... simply register for one of the job boards, create an account, upload your CV - and afterwards, simply do a job search and apply for whatever job that takes your fancy.

[Nimitz]

just got back from my appointment. I told her im recording. She then put me into a private room while she made my next appointment. I dont have to go down there untill december the 3rd but i have been mandated to apply for 40 jobs. I told her my jsa was only 3 jobs. She said that is getting changed so i will have to wait and see what happens. At least im not having to go down there twice a week like i have been recently.

 

Hiya

 

The mandated 40 jobs, is it weekly, if so it wont stand up... all mandated requests have to be "reasonable" (DWP's own guidance)... complain to DWP in writing.

 

Nimitz

[Nimitz]

would it be possible to take someone into the interview with you?

 

Hiya

 

The managers wrong, anyone can record and also film in a public place.... seems their doing the usual bull**** again. Even the Police will confirm this, Iv had this out them in the past, you can record whenever you like.

 

Nimitz

 

Nimitz

[gil_jnr]

After 5 months of letter-tennis, trying to get a serious complaint investigated and travel expenses reimbursed, I've taken a new tack on complaint-letter writing after their latest denial.

 

Can you spot the hidden message?

 

[Nimitz]

Hiya

 

Nice letter. Thing is, the staff dont want to be there, so they wont care less.. Have you considered the small claims court?

 

Nimitz

[palelady]

Hi, i have been with my provider since august . I was put with a intimidating adviser who snatched paper out my hand, put me on a course with 10 men no other females 2 have crimmy records for violence, raised his voice at me for having my head down, cancelled my review then raised his voice at me on the phone, sent me email saying he doubts my entitlement after i didnt return to the center because he scared me . felt sick signed off JSA. eventually had adviser changed... signed back on JSA.

 

Got a temp job in a shop that could turn into a permanent position ( if i m good at it i m currently very depressed)

new advisor wants to see me in a few days to sign me off JSA in the ' correct way' so i get paid quickly in Janurary. New advisor seems alright, clever very good at persuading.

Not sure what to do. I don't want them to get a job outcome payment from me. They don't deserve it.

I ve felt like nothing since i ve been there.

should i get out of seeing my advisor? do u think they are just being nice to me now so they can get job outcome =)

[palelady]

One of the many problems with the WP is that they do not understand about sanctions and have no intention of learning abot the coorect proccess either.

Sanctions are threatened left right and centre but as a JCp customer service officer I am fully aware within the guidance that there are procedures to be followed and reason to refer for a sanction.

With regards to the "you will be sanctioned if you don't attend this appointment/interview/take this job" I would personally love to attend their offices to observe these interviews so I could actually witness to tell them how sh** they are.

You can only be referred for failing to attend the interviews, or for an entitlement doubt if you do not actively particiapte in meetings or do not satisfy the conditions of JSA e.g availability or ase.

The only time you can be referred for a consideration on refusing to apply/or to take a job offer is if the vacancy jas been matched as per your JSAg/action plan and that they have taken the correct steps (and as they can't even get the basics right it's odds on they wouldn't have a hope of doing this).

 

I hope they do read this and realise they are not performing as they signed up for through their own incompetence.

Canyou tell I had a bad day at work for a start and that WP wre partly to blame!!!!!!

 

I m on the work program. I actually signed off JSA because i couldn't cope with it. I ve seen my adviser shout at people on the phone, threaten to ' stop your money' not even say the address of the place your suppose to have an interview, then hang up. snatch paper out your hand aggressively. raise his voice at you if you make the slightest query about something. stare you down.use aggressive body language belittle , intimidate .i m really depressed and shy and don't argue back, its obvious they are going for some easy targets. rather do 40 hours per wk community service =)

[Bakatcha]

Ho Polelady

You say "do u think they are just being nice to me now so they can get job outcome ". The short answer is "YES!".

As you won't be claiming JSA it would be difficult for them to sanctin you. Also if they don't know where you're working it is difficult for them top claim an outcome payment. Personally I would:

1. Sign off at JCP saying - I have found work (but don't tell them where)

2. Not attend or communicate woth them in any way.

If you are offered financial incentive by JCP e.g. back to work grant or run on Housing benefit - you may have to tell them employer details to qualify. It is up to you whether you want to do so - but if you do ask (in writing) that such details are not passed on

Edited November 6, 2012 by MARTIN3030

[signmaker]

My OH has to go to A4Greed she is very dissapointed with them, they have not helped in any way whatsoever, I have written her C.V and her intro letters, all they do is sit her in front of a computer for an hour every week to look for non existant jobs and then she has a "review" every month where he asks what she has done, but most of the time her advisor is not there and the receptionist is in charge.

The office that she has to attend is small with few computers and the advisor never asks if anyone needs any help unless someone from another office is there, then he's round them like flies round EDIT, the only refreshments they provide is water whilst staff have acess to hot drinks which they drink in front of her, the toilet has an out of order sign on it although the staff still use it???.

she has to try to find jobs in a noisy environment with just an office partition to separate them from younger people learnig maths/english etc on the other side, and they don't give a EDIT how disruptive they are

They have now changed her day of jobsearch because they have a new group that are going to be taught "something" on the same day, and have also squeezed her and the other jobseekers into the end of the room with barely enough room to get to the computers.

Now I'm not the brightest tool in the box but I can see that there is no thought or care for the jobseeker at this place, and it looks to me like the attitude of these is, I'm alright Jack and EDIT you.

My attitude towards them would be just tick the boxes and don't let the EDIT grind you down.

Edited November 6, 2012 by MARTIN3030
SWEARING REMOVED.

[osdset]

My OH has to go to A4Greed she is very dissapointed with them, they have not helped in any way whatsoever, I have written her C.V and her intro letters, all they do is sit her in front of a computer for an hour every week to look for non existant jobs and then she has a "review" every month where he asks what she has done, but most of the time her advisor is not there and the receptionist is in charge.

The office that she has to attend is small with few computers and the advisor never asks if anyone needs any help unless someone from another office is there, then he's round them like flies round EDIT, the only refreshments they provide is water whilst staff have acess to hot drinks which they drink in front of her, the toilet has an out of order sign on it although the staff still use it???.

she has to try to find jobs in a noisy environment with just an office partition to separate them from younger people learnig maths/english etc on the other side, and they don't give a EDIT how disruptive they are

They have now changed her day of jobsearch because they have a new group that are going to be taught "something" on the same day, and have also squeezed her and the other jobseekers into the end of the room with barely enough room to get to the computers.

Now I'm not the brightest tool in the box but I can see that there is no thought or care for the jobseeker at this place, and it looks to me like the attitude of these pimps is, I'm alright Jack and EDIT you.

My attitude towards them would be just tick the boxes and don't let the EDIT grind you down.

 

It looks like things have not changed since I was mandated onto Flexible New Deal with Greed in Partnership years ago, tiny offices, outdated IT, and no facilities.

Edited November 6, 2012 by MARTIN3030
SWEARING IN QUOTED POST

[RebeccaPidgeon]

Ho Polelady

You say "do u think they are just being nice to me now so they can get job outcome ". The short answer is "YES!".

As you won't be claiming JSA it would be difficult for them to sanctin you. Also if they don't know where you're working it is difficult for them top claim an outcome payment. Personally I would:

1. Sign off at JCP saying - I have found work (but don't tell them where)

2. Not attend or communicate woth them in any way.

If you are offered financial incentive by JCP e.g. back to work grant or run on Housing benefit - you may have to tell them employer details to qualify. It is up to you whether you want to do so - but if you do ask (in writing) that such details are not passed on

From recollection, the Government outlawed the payment of a "Back To Work Grant" a few months ago, even though it was only a pitiful £100.

Edited November 6, 2012 by MARTIN3030

[RebeccaPidgeon]

It looks like things have not changed since I was mandated onto Flexible New Deal with Greed in Partnership years ago, tiny offices, outdated IT, and no facilities.

 

But, lets be offensive to the self annointed "Consultants"... a far more luxurious job title than a mere Administration Clerk. But, baloney aside, if the Clerks could get a job as a basic Administrative Grade in Job Centre Plus, that would at least be a step up the economic food chain.

[Ktker]

quick update - met with regional manager this morning, was asked to move to new location, which I agreed to. met my new advisor, he talked about himself i.e. how much he wanted to be a fashion designer and his entire career to date - worked at top shop!! asked how much i wanted in expenses said - £5 petrol and £150 for listening to your waffle!!! bloody hell - from the frying pan into the fire!

[Nystagmite]

From recollection, the Government outlawed the payment of a "Back To Work Grant" a few months ago, even though it was only a pitiful £100.

 

I think it stops in April. So, you would have needed to be claiming benefits at the start of October to claim.

[DarklyDreamingDexter]

Hello guys, I came across this forum through Google after searching for Ingeus. I have been attending Ingeus for once in a while for the past couple of months, and so far the only things I've achieved by attending their meetings is an £80 clamp release fee for parking in their car park, a lot of wasted time, and a revised CV. My last appointment was at the end of September and was told that my adviser would be in training all of October so she set me up with a couple of 'workshops' a week. I have had nothing but threats from her since starting the programme, mainly about sanctioning my money, if I was ever as little as 5 minutes late, she would make me sit in the waiting room for a while and said "If you make me wait, I'll make you wait", which I thought was a bit childish. Anyway, I think I may have missed an appointment as she has rang my parents house, where I no longer live, and told them I need to ring her otherwise she will sanction my money for 6 months. I for one feel this is a breach of confidentiality and it just feels like they've forced their way into my life and are controlling what I can and cannot do. Is Ingeus mandatory or can you come off it in certain circumstances? I don't want them in my life anymore.

 

Thanks!

[Nystagmite]

When it comes to sanctions, a decision maker from JCP (?) has the final word. Your WP provider recommends you have a sanction due to whatever reason.

[Bakatcha]

Hello guys, I came across this forum through Google after searching for Ingeus. I have been attending Ingeus for once in a while for the past couple of months, and so far the only things I've achieved by attending their meetings is an £80 clamp release fee for parking in their car park, a lot of wasted time, and a revised CV. My last appointment was at the end of September and was told that my adviser would be in training all of October so she set me up with a couple of 'workshops' a week. I have had nothing but threats from her since starting the programme, mainly about sanctioning my money, if I was ever as little as 5 minutes late, she would make me sit in the waiting room for a while and said "If you make me wait, I'll make you wait", which I thought was a bit childish. Anyway, I think I may have missed an appointment as she has rang my parents house, where I no longer live, and told them I need to ring her otherwise she will sanction my money for 6 months. I for one feel this is a breach of confidentiality and it just feels like they've forced their way into my life and are controlling what I can and cannot do. Is Ingeus mandatory or can you come off it in certain circumstances? I don't want them in my life anymore.

 

Thanks!

Hi

I assume that you are consigned (mandated) to the Work Programme. In which case you can join the thousands that don't want to be on it - but have to be if they want to eat.. You have a lot of reading to do! Start here: consent.me then here; doNOTsign.com: Securing your rights on Welfare to Work(fare) Programmes . If you're stll up to it have a look at this thread: http://unemploymentmovement.com/forum/welfare-to-work/756-six-tips-on-work-program-survival?limitstart=0

Speaking to your parents (without your permission) sounds very much like a breach of confidentiality. For all the pimp knows you may not have told your parents that you are on the Wp (or even unemployed). Grounds for a complaint if you feel up to it.

[G4C389]

They (ignorus) told me they only contact my employer once then the other day I was made aware that it may be every 3 months or so, does anyone know why they do this? And is there no way I can put a stop to it?

[palelady]

Ho Polelady

You say "do u think they are just being nice to me now so they can get job outcome ". The short answer is "YES!".

As you won't be claiming JSA it would be difficult for them to sanctin you. Also if they don't know where you're working it is difficult for them top claim an outcome payment. Personally I would:

1. Sign off at JCP saying - I have found work (but don't tell them where)

2. Not attend or communicate woth them in any way.

If you are offered financial incentive by JCP e.g. back to work grant or run on Housing benefit - you may have to tell them employer details to qualify. It is up to you whether you want to do so - but if you do ask (in writing) that such details are not passed on

 

ah.. problem, they know where i m working since i had to re arrange an appointment due to the interview, and i said were my interview was since they asked me, and i ve not withdrawn data consent yet.

i could do the signing off myself at JC? then attend interview?, err.. i don't want to sign back on in january with a sanction lol i m such a easy target

Edited November 6, 2012 by MARTIN3030

[palelady]

They (ignorus) told me they only contact my employer once then the other day I was made aware that it may be every 3 months or so, does anyone know why they do this? And is there no way I can put a stop to it?

 

They get job outcome payments every 3 month they have you in employment. i think they get 400 quid each time. they must check you still work there and get confirmation from the employer. i think if you withdraw data consent they are not legally allowed to contact them. its money they do not deserve.

[G4C389]

They get job outcome payments every 3 month they have you in employment. i think they get 400 quid each time. they must check you still work there and get confirmation from the employer. i think if you withdraw data consent they are not legally allowed to contact them. its money they do not deserve.

 

Thanks but how do I withdraw the data consent? And I agree I got this job myself and their getting payed for it, I could speak to my manager but he can be very difficult to get hold of as he's always busy