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    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
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    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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    • Well done.   Please let us know how it goes or come back with any questions. HB
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Easyjet - Contact phone number (NON 0870)


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I know there have been quite a few threads in this forum regarding Easyjet customer services and the fact that the only number available to customers is an 0870 number.

 

There was an article in The Guardian yesterday and it gave out this number 01582 525422 so if anyone is still trying to contact them via telephone you could give this a try.

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  • 1 year later...
  • 8 months later...

Thanks for the phone no listed above; I had huge hassle from staff on the ground on return to Brsitol airport when I found my suitcase had been damaged in transit (Easyjet flight). The handling agent on site was unhelpful to the point of rudeness, insisting that the only course of action for me was to 'claim from my own insurers' - I was equally insistent that he filled a form in anyway (which it transpired he then did not log into their system, but at least it meant I had a top copy, and so had a claim number to refer to). When I then rang Easyjet they were a) apologetic and b) fine about issuing replacement, which was all I wanted. I then rang the handling agents who arranged pick-up of my wrecked suitcase, and, in less than a week, had delivered a replacement one.

 

An added bonus was that the rude bloke at Bristol got it in the neck for his poor handling of the incident.:)

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If you are a BT customer 0870 numbers are free if dialling within your call plan

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 2 months later...

I was just on the phone with EasyJet after a long attempt to reach someone in customer service. The message kept telling me "lines are temporarily busy, please try again." So I went on-line where I found this post. The 01 number posted on Sept. 2006 is no longer in service.

 

I tried to call the 0905 number (busy), then the 0871 which tells you to call the 0905 for booking and changes. What a [problem]!

 

Thanks to someone who recommended calling the EasyJet baggage claim at Gatwick where the agent will transfer you to customer service. When I called, the agent actually gave me a working non-08 number.

 

I called 01582700036, was on hold for a bit, but got an agent for FREE!!

 

In the end, I still lost money on the flight. I won't plan to fly EasyJet anymore. Terrible customer service. I was told that I am the first person to have difficulty getting through to customer service...I find that hard to believe.

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I was told that I am the first person to have difficulty getting through to customer service...I find that hard to believe.

 

Me too.... currently there are 13 people viewing this thread (not likely here) and has been viewed 91,264 times.

 

That's either people avoiding their premuim rate number, or just struggling to get through. Says alot about Easyjet. Although I suppose it could just be peeps googling their number. Curious about google/spiders etc. I don't get how google works, but I'm thinking the thread title makes the difference? My next bank slating thread title will be more imaginative!.

 

Thanks for signing up and sharing the number.

Edited by Thailand
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  • 1 month later...
Here's a phone number for Easyjet that only costs 10p per minute (at least at the moment): 0871 244 2366

 

  1. & if you say "help" which is not an option given you will skip all the rest of the messeges & be put through to a real person....believe it or not!!!:D

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Just used this number 0871 244 2377, 10p per min. They picked up straight away and changed my mistake on the booking for free. I think they have upped their game due to the resent bad press.:)

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  • 1 month later...

Just used this number 0871 244 2366 10p per min, said "help" straight away and got put through to a human customer services. They changed a name mistake for me for free, that had been booked 6 months ago no questions asked. It took no longer than 5 mins. I'll gladly pay 50p rather than the £154 that the website wanted to charge me!

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  • 3 weeks later...

Nothing new but just adding to the sum of human knowledge. I hope it helps.

 

I have just joined this forum and am very pleased that I did so. I have tried all the non 0870 numbers that have been given (from 0445 this morning until about an hour ago). Didn't get through on any of them, in fact 01582 525422 rang on several occasions and then clicked followed by a BT message: ' The other party has disconnected'.

 

I had a simple query about what baggage is allowed but once started I couldn't stop until I had a reasonable answer.

 

I did try 01582 525330 and was answered by the receptionist at Easyjet headquarters in Luton. She declined to connect me to anybody who might be able to answer my query and just referred me to 0871 244 2366.

 

Possibly a few more calls to 01582 525330, would encourage Easyjet to take a more customer friendly policy.

 

In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

 

Total time 7 minutes (costing 70p). However I got the answer to my question in the end.

 

Sorry to have banged on a bit but the more information the better. We're all in this together. I have made a donation. Not much maybe but every little helps.

 

disaster:)

Edited by contrary
Made donation as promised
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  • 4 weeks later...

I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...

Thanks for who van help find out

 

Sarah

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Sorry Sarah

 

I can't help I just tried all the numbers given in previous posts.

 

Contrary

 

I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...

Thanks for who van help find out

 

Sarah

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Has anyone ever got one of their fares at £2 from London to an airport they advertise at the airport that you can get it on line but no matter I have tried many to book it in advance to no avail and I have come to the conclusion that there is no such fare that they are advertising at airports there is no such fare for £2 to and from airports.:-|

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Hi Sarah

 

Just to save you looking thorugh all the posts, here is the relevant part of my original post:

 

'In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

 

Total time 7 minutes (costing 70p). However I got the answer to my question in the end.'

 

Contrary:)

 

 

Thanks Contrary! :)

 

Sarah

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  • 2 weeks later...

Hi all,

 

I have just phoned the 0870 number to correct a minor spelling mistake on my booking. It took a few minutes to be answered by a very nice young lady called Isabel, after explaining my issue the phone mysteriously went dead! However, just as I was cussing about bl**dy call centres she rang me back on my mobile and corrected the error for free!

 

Well done Easyjet and thankyou forum.

 

Gazzapod

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If, like me you are overseas and NONE of the numbers work...you can actually email them from their site by going to:

 

email us

 

This is a pretty annoying process though where you have to REGISTER believe it or not, before entering your submission! However, I persisted and did actually end up emailing them. I have a reference number as well so will wait to see how amazing (or not) this line of attack may be.

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  • 1 month later...

Well I have flown on easyjet a few times now. Fair enough planes are a bit "oldish" by standards but cannot complain. Nice air crew. Great takeoffs and landings (unlike Ryanair). Good prices.

 

Just been on the phone to them cos I wanted to add a bike I am taking with me on holiday to give as a present but on the internet it kept being booked as return whereas I only wanted to pay "one way" for it as not travelling back with it. The lady on the phone was polite, helpful, did the job and it was a pleasure dealing with her.

 

Try dealing with staff like on KLM or BA!!!!!!! Go on a morning flight on KLM and when you get asked if you want either a cheese or a ham sandwich tell her you want a "cheese and ham" one. You will see how pleasant she becomes. :eek::eek:

 

Incidentally, a trick I found out by accident on easyjet...........

 

If it is 2 people travelling (say a mother and a child) unless you have a lot of clothes to take with you book ONLY one suitcase.

 

You pay the price for only one suitcase but your weight allowance, from 20kgs goes up to 32kgs. :) :) (It actually goes up to 40kgs but as the maximum weight of anything cannot exceed 32kgs then you can only use 32kgs).

Edited by nick20045

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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  • 1 month later...

Hi there,

 

I have been needing to contact Easyjet for a few weeks now to obtain an insurance letter for my travel insurance company, after I was forced to spend a night in a hotel as I couldn't complete my journey home due to my Geneva-Bristol plane being very late on the 8th January in those extreme weather conditions we had.

 

I went to the contact bit on the website and got as far as "I wish to obtain an insurance letter", but I want it sent to a different address from the one that was used when the flight was paid for; and to do this they explicitly tell you to phone them...but they don't give you a number!

 

I have tried 01582 700036 numerous times. It does not work. It rings and rings and rings for all eternity, and no-one answers.

 

I've tried the 0871 number and I waited on hold for an hour before giving up as I have a life to lead. Is this the norm or was I just unlucky and should try again?

 

Just wondering if anyone has found a new number that gets answered? Thanks.

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