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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Had fraud interview 2 weeks ago, my JSA benefit has been stopped!Help..


missyme34
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I went to the bank yesterday to lift only my second payment of JSA only to discover it had been stopped, I am positive this is due to a fraud investigation as I had the interview under caution only few weeks ago but they didn't tell me they could stop my money altogether!! I have nothing or no-one to help me as I am a single 34 year old women, the fraud covers 2 x 4 month part time jobs I had while receiving incapacity benefit 2 years ago, it was true but I had a lot of problems at the time and have worked hard to sort myself out and recently had a 6 month contract on a completely legit employment. I am having panic attacks and don't know where to start looking for help. I have been left without a penny and have bills, food, rent to pay. Who do I contact amd can I get a crisis loan today?? I am really worried as I have no-one to turn to.

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No, I'm too busy hyperventilating, I don't deal well with these situations but I am about to leave and go to jobcentre and don't know who else to deal with i know my council tax is also in arrears but in nearly 10 years they have never touched my benefit in the post office account, I have a meeting with money advice on tuesday.

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I'm actually scared to speak to them over the phone incase they find it easier to refuse me a crisis loan, I know this may sound mad but i'm just panicing and this seems the most obvios reason for it stopping, should have been paid in Tues but I only noticed yesterday when I ran out of money. I will sign back in when I have been to jobcentre, maybe it is another random reason and I'm thinking the worse, I put it in google and have diagnosed it myself....maybe not the best way!! thanks

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the fraud covers 2 x 4 month part time jobs I had while receiving incapacity benefit 2 years ago,

 

Dare I ask how come they're only investigating this now as it happened two years ago? Did they only check your details or something when you moved to JSA?

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I have no idea, I have been wondering that for a while. I know I was in the wrong but at the time I wasn't in the right frame of mind. when i attended the interview they had letters from both employers giving start and end dates, the lot. I had planned to be totally honest and went alone, no-one from citizens advice or welfare rights would touch me with a barge pole when I mentioned benefit fraud, maybe because I said it was true. I have wondered if a 'friend' has contacted them, as people keep telling me they have put the reward fee up, I didn't know that existed! or because my last job meant I applied for working tax credits so maybe it flagged up. Anyone any other idea's love to hear them! I've offered to pay it back and apologised, not that I shouldn't, obviously.

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Have you telephoned benefits to confirm why the payment was not made? It may be something completely different...

Thanks by the way, I visited jobcentre & they couldn't tell me so handed me a phone to another department, they took my telephone number and I just got a call saying its just been froze for 4 weeks as my working tax credits had a 4 week run on when I finished work in January and their records have just been updated so I will get it back to normal next time I sign on.

Sigh of relief!

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I have no idea, I have been wondering that for a while. I know I was in the wrong but at the time I wasn't in the right frame of mind. when i attended the interview they had letters from both employers giving start and end dates, the lot. I had planned to be totally honest and went alone, no-one from citizens advice or welfare rights would touch me with a barge pole when I mentioned benefit fraud, maybe because I said it was true. I have wondered if a 'friend' has contacted them, as people keep telling me they have put the reward fee up, I didn't know that existed! or because my last job meant I applied for working tax credits so maybe it flagged up. Anyone any other idea's love to hear them! I've offered to pay it back and apologised, not that I shouldn't, obviously.

 

So you were applying for working tax credits, even though you weren't meant to be working. Oh dear that was a bit silly.

 

That's maybe how they got you then, via a data matching with the Inland revenue. Were you on income based IB or Contributions based? A bit late now I know but couldn't you have asked to do permitted work instead and getting extra income that way?

 

After your interview did they tell you what they were going to do about all this?

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So you were applying for working tax credits, even though you weren't meant to be working. Oh dear that was a bit silly.

 

That's maybe how they got you then, via a data matching with the Inland revenue. Were you on income based IB or Contributions based? A bit late now I know but couldn't you have asked to do permitted work instead and getting extra income that way?

 

After your interview did they tell you what they were going to do about all this?

 

The first post makes it clear that they had just had 6 months of work, properly declared.

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Never been on JSA myself, but I assume if you get a job & claim tax credits, even if it's a short term one, you wouldn't be entitled to JSA anymore? I dont know though, as I said, not been on it. I know my brother could work 15 hours a week once but he was on INCAP at the time.

Glad you got it sorted today though Missyme.

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The Tax Credit run is for a 4 week period and that does affect your JSA payments.

There is no "reward" fee these days. People are actively encouraged to report any known fraud as it is an offence to knowingly receive benefits be that HB, CTB, JSA or TC's that you know you are not entitled to receive.

For future reference there are 2 ways to apply for a Crisis Loan, the most speedy and convenient way is to use the telephony application and that is through a freephone number which your JCP or BDC office can provide you with, if you don't wish to use that service you can request form SF401 from either of these offices and you can complete the application form, it has to be posted though and this delays your application by a few days, which kind of detracts from the "crisis" iygwim.

Your referral to Fraud could have come from a tax credits if you declared the 2 previous jobs to tax credits or from a data linking exercise where tax records are updated and checked against any benefit claims or perhaps somebody reported you. As all referrals are made annonymously there is no way of knowing sorry.

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Thats what I thought. Thats why I was asking why they'd left it so long before finding out about it and did she claim tax credits whilst she was doing so. If so they were bound to track her through that I'd imagine.

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  • 3 weeks later...

Hi everyone, I really appreciate all the postings. I was on Incapacity benefit a few years back when I undertook 2 short term contract part time jobs, I did not apply for working tax credit at that time. I only found out I could apply for this when I got my most recent job in July 10, I received working tax credits until the end of the contract in January 11. It wasn't until January that I was aware of the fraud investigation, I hold my hands up to being in the wrong, I have had the interview but still don't know the outcome or how it was discovered. You live and learn and I will soon find out.

 

thanks everyone.

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