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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • jk2054
      Evri lost 2 parcels approx. £600 (part 2)

      By jk2054 · Posted

      Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

I've done wrong

worryingmore

By worryingmore
in Benefits and HMRC

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ErikaPNP

ErikaPNP

Posted
Posted

It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

  • Confused 1

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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PriorityOne

PriorityOne

Posted
Posted

Hi again.... and thank you for the PM.. :-)

 

To be honest, I don't think you've done anything wrong at all. There was no break in the period mentioned via PM and the person in question is still within the age range for you to continue claiming for him providing there's no change in his status. As there hasn't been any change in his status, I can't see there's a problem. It makes no odds whether it was his intention to continue or not; the fact is that he did continue and as such, the status of your claim remains the same.

 

My own daughter was in the system right up until she turned 20 with no problem at all.... :-)

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worryingmore

worryingmore

Posted
  • Author
Posted (edited)
It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

many thanks

Edited by worryingmore
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worryingmore

worryingmore

Posted
  • Author
Posted
It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

Erika, i have drafted a letter, can i pm it to you please.

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ErikaPNP

ErikaPNP

Posted
Posted
Erika

 

will you check over my letter please. I've tried to do as you suggested, but will you have a look at it for me before i send it

 

many thanks

 

Surely will - pm's are open.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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ErikaPNP

ErikaPNP

Posted
Posted

I've read your letter. From the information you have given in previous pm's to me, your letter is spot-on.

 

I'd strongly advise that if you can't get to a local HMRC office to get a signed for copy and receipt of your letter, that you send it by Royal Mail track and trace.

 

If you do send it via track and trace, the post office will give you a receipt. Keep hold of it and keep a copy of that letter. A few days after posting the letter, pop onto Royal Mail's website. Click on "personal customers", click on "Track an item" then enter the reference number on your receipt. The website will then show you from which office it was delivered and when. Print/save it. Then click no "view proof of delivery". This will bring up the signature and printed name of the person who signed for the item. Print/save that too. You can then show you sent them an item, they received it on X date and X person signed for it. You keep this until you receive a response from them at the very least, just in case there are any issues later on of non receipt.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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ErikaPNP

ErikaPNP

Posted
Posted

It's impossible to say. Some are audio recorded and some aren't. Some advisors make notes of the conversation, some don't (though they are all supposed to). The only one I know who audio records every single call is tax credits.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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worryingmore

worryingmore

Posted
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Posted (edited)

I was very nervous, and managed to explain it all. The person that i spoke to was very nice- couldn't have wished for anyone better really.

 

Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

I hope that i've done the right thing. They could come down on me like a tonne of bricks, and all hell break loose; (mixing metaphors)!, despite how nice the person was today.

 

I know this is wishing my life away, but i wish it was this time next year and i felt settled and knew what had happened.

 

I don't feel any better having done it- i'm still off my head with worry. But this is the only way that I was going to bring an end to it all.

 

Erika and Priorityone, if/when you log on, can you post back to me please, i'm in need of a hug (& lots of diazepam)!

Edited by worryingmore
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worryingmore

worryingmore

Posted
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Posted (edited)

Hello

 

I'm worried that they might take action against me, & i don't know if i've dropped myself in it more than necessary.

 

Do you think that they will take action against me for this? Thing is, i don't know when to expect to hear from them, it could take ages if they're investigating it, I hope this doesn't mean a naughty investigation? This is what's worrying me the most.

 

What do you think they'll do? I could be waiting for ages to hear anything, and the longer they take, the more worried i'll get because i'll be thinking that they're going through everything to make a case against me.

Edited by worryingmore
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PriorityOne

PriorityOne

Posted
Posted

 

Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

 

You've read far too much into this..... it means a decision as to whether you'll get the money or not; not a decision to put your head on a spike.... lol...

 

Please calm down.... there is nothing to worry about.

 

((((((((((((( BIG HUGS )))))))))))))

 

:-) :-) :-)

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